Can't Relogin to Account without Changing Password

[section9 0]

Good morning,

I'm unable to log back in to AirVPN. It keeps saying wrong login/password, even after I've reset my password numerous times and double checked my credentials.

I am able to reset it and gain access to my account, but I cannot login from another device or logout/log back in. 

What are my options? 

Thank you.

[Staff 10581]

15 minutes ago, section9 said:

Good morning,

I'm unable to log back in to AirVPN. It keeps saying wrong login/password, even after I've reset my password numerous times and double checked my credentials.

I am able to reset it and gain access to my account, but I cannot login from another device or logout/log back in. 

What are my options? 

Thank you.

Hello!

Is it possible that someone has fraudulently gained access to your e-mail box? At a first check, we see that the account password was changed 3 times in 4 minutes. 2 times throuigh e-mail password reset, one time from inside the web site (so the previous password had to be known, because to set a new password you must re-enter the old one). Is this plausible? Please open a ticket, since this matter may have details that can not be discussed in public.

Kind regards


 

[section9 0]

As I've said, the only way I can actually access my account is by changing the password. So those attempts you listed were legitimate.

I will go ahead and file an official ticket. (edit: sent an email)

 

Edited ... by section9