No internet access

[woodwork-gina 0]

I purchased a year's worth of AirVPN today, but cannot get it to work properly. I hope there are improvements planned for the first-run experience! or at least a guide linked somewhere. It's been a frustrating experience.

I have two issues:

1.When I "activate network lock" and connect to a server, I can see data being uploaded and downloaded, but neither Safari nor Chrome will load any websites. I tried to enable and disable "Check AirVPN DNS" (the meaning of this term is ambiguous in English), but it doesn't seem to work either way. I've also tried to enable and disable "Check if the tunnel effectively works" (also ambiguous meaning) in the Advanced preferences, but that also seems to have no effect.

2. Enabling and disabling those options seems to have created a new issue: now when I try to Activate Network Lock (another ambiguous phrase) I receive an error "Object reference not set to an instance of an object), image attached.

Please advise. 

[Staff 10111]

5 hours ago, woodwork-gina said:

I purchased a year's worth of AirVPN today, but cannot get it to work properly. I hope there are improvements planned for the first-run experience! or at least a guide linked somewhere. It's been a frustrating experience.

Hello!

Please check the guides and FAQ linked to the welcome e-mail. If you preferred not to link a valid e-mail address to your account, please start from here:
https://airvpn.org/forums/topic/18339-guide-to-getting-started-links-for-advanced-users/

Frequently Asked Questions answers are available by clicking "FAQ" from the upper "Home" menu, direct link https://airvpn.org/faqs/

To troubleshoot the problems you reported, can you please tell us your exact macOS version and send us a system report generated by Eddie, if the program is responsive after the error? Please see here:
https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/

If you can't manage to generate the system report because the program exited or became unresponsive after the error is thrown out, please delete the configuration file, just in case it got corrupt. Please make sure that Eddie is not running, open the terminal and enter the following command:

rm ~/.config/eddie/*

Then start Eddie and check whether the problem got resolved or not.

Kind regards