Can't connect

[Gevurahel 0]

Hi, I'm very new to VPN and just got my first one. I just downloaded Eddie and tried hitting connect to a recommended server, but it just keeps connecting and disconnecting, then it moves to the next one and the same thing happens over and over. I'm posting my log.

Eddie_20241227_162653.txt

[go558a83nk 365]

Eddie is getting no response from the servers.  Do you live in a nation that blocks VPNs? 

I think you'll need to try TCP.  Go into settings > protocols.  Uncheck automatic.  Choose openvpn TCP any port and entry IP 3 or 4.

If that doesn't work, you'll have to try SSL or SSH.

[Gevurahel 0]

Quote

Eddie is getting no response from the servers.  Do you live in a nation that blocks VPNs? 

I think you'll need to try TCP.  Go into settings > protocols.  Uncheck automatic.  Choose openvpn TCP any port and entry IP 3 or 4.

If that doesn't work, you'll have to try SSL or SSH.

I'm from Germany. I tried what you said but no success

Eddie_20241227_194642.txt

[Staff 10021]

On 12/27/2024 at 7:48 PM, Gevurahel said:

I'm from Germany. I tried what you said but no success

Eddie_20241227_194642.txt 71 kB · 7 downloads

Hello!

The most common reasons for what we see on the log, when UDP is not blocked by the ISP, are:

• Windows Defender blocking Eddie and/or OpenVPN traffic
• a traffic management / firewall tool on the router blocking UDP

Please check and also consider to switch to WireGuard (you can do it in Eddie's "Preferences" > "Protocols" window). In case you ascertain or suspect that your ISP blocks UDP, you can switch to OpenVPN over TCP (again in "Preferences" > "Protocols" window).

Kind regards
 

[go558a83nk 365]

2 hours ago, Staff said:

Hello!

The most common reasons for what we see on the log, when UDP is not blocked by the ISP, are:

• Windows Defender blocking Eddie and/or OpenVPN traffic
• a traffic management / firewall tool on the router blocking UDP

Please check and also consider to switch to WireGuard (you can do it in Eddie's "Preferences" > "Protocols" window). In case you ascertain or suspect that your ISP blocks UDP, you can switch to OpenVPN over TCP (again in "Preferences" > "Protocols" window).

Kind regards
 

actually that log is them trying UDP entry 3 and then TCP and SSH and SSL.  none of them worked.  so, yes, chances are some software is blocking the connection.