ANSWERED when is Ross coming back online

[sarahc 0]

Hi Ross has been down over a day now, when is it coming back, I'm impacted



There was another outage a few months ago: https://airvpn.org/forums/topic/58875-when-is-ross-coming-back-online/?tab=comments#comment-232349

 

[Staff 10014]

16 hours ago, sarahc said:

Hi Ross has been down over a day now, when is it coming back, I'm impacted

Hello!

We apologize for any inconvenience. We can't provide you with a definite time but we are confident that Ross will be back online in the very near future. Please do not rely on a single server, you will have a single point of failure. We offer a decent redundancy in most countries exactly to avoid your situation.

Kind regards
 

[sarahc 0]

5 hours ago, Staff said:

Hello!

We apologize for any inconvenience. We can't provide you with a definite time but we are confident that Ross will be back online in the very near future. Please do not rely on a single server, you will have a single point of failure. We offer a decent redundancy in most countries exactly to avoid your situation.

Kind regards
 

Thanks for following up. Unfortunately, you only have 1 other server in Montreal with highly limited capacity, appears you tap out at 1 gigabit. Thus your redundancy in Montreal is insufficient currently.

[go558a83nk 364]

1 hour ago, sarahc said:

7 hours ago, Staff said:

Hello!

We apologize for any inconvenience. We can't provide you with a definite time but we are confident that Ross will be back online in the very near future. Please do not rely on a single server, you will have a single point of failure. We offer a decent redundancy in most countries exactly to avoid your situation.

Kind regards
 

Thanks for following up. Unfortunately, you only have 1 other server in Montreal with highly limited capacity, appears you tap out at 1 gigabit. Thus your redundancy in Montreal is insufficient currently.

Toronto servers are only 22ms from Montreal.  I'd give my left arm for that latency.  I'm stuck with 60ms being the best option.

[sarahc 0]

Right, I'm in a situation where I have to use Montreal only resources and this is a specific reason I chose AirVPN, unfortunately, Lacerta is reaching capacity

I wish we were given more clear timelines or status updates about the few servers in MTL rather "we will fix it sometime soon, maybe next week".... 16 hours after my post

[Staff 10014]

On 7/31/2024 at 3:58 PM, sarahc said:

Thanks for following up. Unfortunately, you only have 1 other server in Montreal with highly limited capacity, appears you tap out at 1 gigabit. Thus your redundancy in Montreal is insufficient currently.

Hello!

We consider redundancy in definite areas. Toronto is just 500 Km away from Montreal and offers ~37 Gbit/s as well as 10 Gbit/s availability. New York City is about 500 Km away and offers 10 Gbit/s lines as well. If you need redundancy in one single specific town you will not find it in all the towns (note that we mentioned "redundancy in most countries"), such as in Montreal, we're sorry, but please note that connectivity in Montreal remained available even if you had some less throughput.
 

On 7/31/2024 at 7:32 PM, sarahc said:

I wish we were given more clear timelines or status updates about the few servers in MTL rather "we will fix it sometime soon, maybe next week".... 16 hours after my post

Unfortunately, in many cases this is impossible because it depends on factors that are out of our control. Common examples: a routing problem that needs to be detected, diagnosed and resolved by a datacenter's transit provider; an unknown hardware problem which needs to be determined first in order to decide which pieces to replace.

EDIT: Ross is back online.

Kind regards