ANSWERED Connecting to USA servers failing since yesterday

[_ak_ 0]

Connection attempts to us3.vpn.airdns.org (generated config AirVPN_United-States_UDP-443-Entry3) are timing out consistently. This started happening yesterday (time zone America/New York).

5/14/24 5:08 PM    nm-openvpn    TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

5/14/24 5:08 PM    nm-openvpn    TLS Error: TLS handshake failed

My network connectivity is fine. I can connect to america3.vpn.airdns.org (generated config AirVPN_America_UDP-443-Entry3), which connects me to Canada servers.
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I was just able to connect to US servers, so this isn't an issue now.
  Edited ... by a k wala

[airvpn_user_1000 0]

As of 2024-05-14T22:48 UTC, handshake is not being established to United States servers using wireguard. I tried on multiple devices. Interestingly, one of the devices was already connected and working fine, but would not reconnect after disconnecting. I have made no changes to the client configs.

Is there an airvpn outage currently for servers in the US?

[Staff 10691]

Hello!

We have found a problem with WireGuard in one USA server, Polis. Perhaps when you experienced the problem, us3.vpn.airdns.org resolved into Polis entry-IP address. We have resolved the problem on Polis. Can you please try again now? If you experience the problem please note the specific server and let us know.

Kind regards
 

[jimbobub 0]

I have not been able to connect to Polis server in North Carolina. I've had no problem connecting to other servers such as Atlanta.

[Hypertext1071 13]

1 hour ago, jimbobub said:

I have not been able to connect to Polis server in North Carolina. I've had no problem connecting to other servers such as Atlanta.

There was a fix earlier today, see the post by Staff.

4 hours ago, Staff said:

Hello!

We have found a problem with WireGuard in one USA server, Polis. Perhaps when you experienced the problem, us3.vpn.airdns.org resolved into Polis entry-IP address. We have resolved the problem on Polis. Can you please try again now? If you experience the problem please note the specific server and let us know.

Kind regards
 

 

[Staff 10691]

3 hours ago, jimbobub said:

I have not been able to connect to Polis server in North Carolina. I've had no problem connecting to other servers such as Atlanta.

Hello!

Can you please try again and report back?

Kind regards