ANSWERED I suddenly cannot connect on both my computers

[lichtknight 0]

sinds yesterday i suddenly cannot connect .

when i try to connect to a vpn-server it gives me an authentication failed message this is on both my computers (on is a recently upgraded linux mint)
I suspect there is something wrong on your end
is there something i could do?

[Staff 9764]

Hello!

You might have renewed your keys recently. Are you running Eddie Desktop edition? If so, please try this:

• from Eddie's main window uncheck "Remember me"
• log your account out
• log your account in again (you will need to re-enter your AirVPN account credentials)

If you run any other software with configuration files please re-generate them.

Kind regards
 

[lichtknight 0]

I did what you said and it works now on both my computers
I do not understand what caused it though

thanks for the quick response
 

[Staff 9764]

47 minutes ago, lichtknight said:

I did what you said and it works now on both my computers
I do not understand what caused it though

thanks for the quick response
 

Hello!

Eddie Desktop edition stores client keys locally and updates them only when the account logs in to the bootstrap servers. Since you renewed a key recently, the old key was no more valid, but Eddie kept using it. By logging out and logging back in, with "Remember me" option disabled, you caused Eddie to re-download your keys and you solved the situation.

Kind regards