matteoar1 0 Posted ... Hello,I cant manage to access my Plex server with VPN, port 63132 is ready for use in client area: Plex settings: If I click "retry" in Plex setting it works (I can access to my library externally with no problems) but after a few seconds It won't work. Can you help me? I already read this topic but I didn't help me. I think that I set up things correctly. Quote Share this post Link to post
Staff 9764 Posted ... @matteoar1 Hello! We get a "connection refused" (error 111) when a packet is sent to your VPN client port 63162. The packet reaches your node and the connection is actively reset. It's possible that a firewall rejects the packet (instead of silently dropping it) or that nothing listens to port 63162 and the system is configured to reset any attempted connection when the destination port doesn't exist. 2 hours ago, matteoar1 said: I can access to my library externally with no problems but after a few seconds It won't work. This fact seems to confirm that the problem is with Plex. Unfortunately we can't see a reason, with the current information, to explain how it's possible that Plex works fine for some time and then stops working (maybe some firewall rule which is enforced with some delay? but this sounds like a wild speculation...). Can you please run anything else listening to VPN interface port 63162, while the system is connected to the VPN, and check what happens? Kind regards Quote Share this post Link to post
matteoar1 0 Posted ... I don’t have any firewall active. I tried to set the 63162 to my torrent client and it tells me that it is open. So is the problem Plex? Can I do something to fix it? Quote Share this post Link to post
Staff 9764 Posted ... @matteoar1 Hello! At least you now know that your VPN and system settings are correct and that the VPN remote inbound port forwarding system works properly. We would like to see, while the system is connected to the VPN and Plex is running, which interface(s):port Plex listens to. How to print such info varies from system to system: can you tell us your Operating System name and version? Kind regards Quote Share this post Link to post
matteoar1 0 Posted ... I'm running on a Mac mini with M2. My OS is macOS 14.3.1 (23D60) (Sonoma). Thanks for your help. Quote Share this post Link to post
matteoar1 0 Posted ... I see that someone suggest to use this method. I'm not a pro user, I don't know what these steps do. Do you suggest to follow this method? Quote Share this post Link to post
Staff 9764 Posted ... 1 hour ago, matteoar1 said: I'm running on a Mac mini with M2. My OS is macOS 14.3.1 (23D60) (Sonoma). Thanks for your help. Hello! While the system is connected to the VPN and Plex is running please open a terminal and enter the following command: sudo lsof -i -n -P | grep -i plex Then copy and paste in your next message the whole output. 1 hour ago, matteoar1 said: I see that someone suggest to use this method. I'm not a pro user, I don't know what these steps do. Do you suggest to follow this method? The method suggests enabling IP forwarding and redirecting all packets destined for Plex to the physical network interface port 32400, as if Plex were a very peculiar server unable to listen on the VPN interface. If that's the case yes, you will need that, but we refuse to think that Plex is so junky with this basic feature. Furthermore the method uses pf for packet mangling and therefore it may interfere with Network Lock, which uses pf too. According to other customers (but please note that we do not use Plex) this method is not applied in recent Plex releases and everything works as it should. Kind regards Quote Share this post Link to post
matteoar1 0 Posted ... I did't undestand anything you said after Quote The method suggests to enable IP forwarding and route all the packets aimed at Plex to the physical network interface port 32400 I'm sorry but use things using online tutorial, I don't understand how things works. I hope that you can help me. BTW this is the command output. Plex\x20M 728 matteo 18u IPv6 0x5e8f1037afa692f5 0t0 TCP *:32400 (LISTEN) Plex\x20M 728 matteo 19u IPv4 0x5e8f1037af0fb9ed 0t0 TCP 127.0.0.1:32401 (LISTEN) Plex\x20M 728 matteo 68u IPv4 0x5e8f1032e3456bb5 0t0 UDP *:* Plex\x20M 728 matteo 69u IPv4 0x5e8f1032e3464fb5 0t0 UDP *:* Plex\x20M 728 matteo 73u IPv4 0x5e8f1032e42d33b5 0t0 UDP *:32413 Plex\x20M 728 matteo 74u IPv4 0x5e8f1032e42cfbb5 0t0 UDP 127.0.0.1:61427 Plex\x20M 728 matteo 75u IPv4 0x5e8f1032e42d0fb5 0t0 UDP 127.0.0.1:61623 Plex\x20M 728 matteo 77u IPv4 0x5e8f1032e42d2bb5 0t0 UDP *:1901 Plex\x20M 728 matteo 79u IPv4 0x5e8f1032e3466bb5 0t0 UDP *:* Plex\x20M 728 matteo 80u IPv4 0x5e8f1032e9153bb5 0t0 UDP *:* Plex\x20M 728 matteo 81u IPv4 0x5e8f1032e90f3bb5 0t0 UDP *:* Plex\x20M 728 matteo 82u IPv4 0x5e8f1032e3466fb5 0t0 UDP *:* Plex\x20M 728 matteo 84u IPv4 0x5e8f1032e3463bb5 0t0 UDP *:* Plex\x20M 728 matteo 87u IPv4 0x5e8f1032e3467fb5 0t0 UDP *:32414 Plex\x20M 728 matteo 88u IPv4 0x5e8f1032e346a7b5 0t0 UDP *:32410 Plex\x20M 728 matteo 89u IPv4 0x5e8f1032e42173b5 0t0 UDP *:32412 Plex\x20M 728 matteo 90u IPv4 0x5e8f1032e42d1fb5 0t0 UDP *:* Plex\x20M 728 matteo 91u IPv4 0x5e8f1032e889afb5 0t0 UDP *:* Plex\x20M 728 matteo 92u IPv4 0x5e8f1032e34667b5 0t0 UDP *:* Plex\x20M 728 matteo 93u IPv4 0x5e8f1032e430bbb5 0t0 UDP *:* Plex\x20M 728 matteo 94u IPv4 0x5e8f1032e88517b5 0t0 UDP *:* Plex\x20M 728 matteo 95u IPv4 0x5e8f1032e8a5ffb5 0t0 UDP *:* Plex\x20M 728 matteo 96u IPv4 0x5e8f1032e912f3b5 0t0 UDP *:* Plex\x20M 728 matteo 97u IPv4 0x5e8f1032e8897bb5 0t0 UDP *:* Plex\x20M 728 matteo 98u IPv4 0x5e8f1032e9a5b7b5 0t0 UDP *:* Plex\x20M 728 matteo 99u IPv4 0x5e8f1032e430d3b5 0t0 UDP *:* Plex\x20M 728 matteo 100u IPv4 0x5e8f1032e8b3ffb5 0t0 UDP *:* Plex\x20M 728 matteo 101u IPv4 0x5e8f1032e42cffb5 0t0 UDP 192.168.1.54:49703 Plex\x20M 728 matteo 102u IPv4 0x5e8f1037ab7af345 0t0 TCP 192.168.1.54:49839->192.168.1.59:9080 (ESTABLISHED) Plex\x20M 728 matteo 103u IPv4 0x5e8f1037ab7d10dd 0t0 TCP 10.21.70.144:58585->192.46.236.7:443 (ESTABLISHED) Plex\x20M 728 matteo 104u IPv4 0x5e8f1037ac16e2fd 0t0 TCP 10.21.70.144:58867->192.168.253.254:49152 (SYN_SENT) Plex\x20M 728 matteo 105u IPv4 0x5e8f1032e8a827b5 0t0 UDP *:* Plex\x20M 728 matteo 106u IPv4 0x5e8f1032e42d27b5 0t0 UDP 192.168.1.54:61025 Plex\x20M 728 matteo 107u IPv4 0x5e8f1032e42d2fb5 0t0 UDP 192.168.1.54:56090 Plex\x20M 728 matteo 108u IPv6 0x5e8f1032e8da72f5 0t0 TCP 192.168.1.54:32400->192.168.1.59:43906 (ESTABLISHED) Plex\x20M 728 matteo 109u IPv4 0x5e8f1032e9199bb5 0t0 UDP *:* Plex\x20S 894 matteo 4u IPv4 0x5e8f1037af0e62fd 0t0 TCP 127.0.0.1:49233 (LISTEN) Plex\x20T 936 matteo 12u IPv4 0x5e8f1037af0f0565 0t0 TCP 127.0.0.1:32600 (LISTEN) Quote Share this post Link to post
Staff 9764 Posted ... @matteoar1 Hello! Plex ignores your setting (port 63162 does not appear anywhere). From the documentation, we can infer that the "public port" is only used to announce it through Plex centralized system to clients to facilitate connections, authentication and other purposes, and then it is required that some Plex upstream (the router or system packet mangling tool) re-directs incoming packets to port 32400. Try to re-map port 63162 to your port 32400. If Plex announces to clients public port 63162, clients will contact AirVPN server IP address on port 63162 and the server will forward the packets to your Mac utun interface port 32400. Since Plex listens to port 32400 of all interfaces in IPv4 and IPv6: Plex\x20M 728 matteo 18u IPv6 0x5e8f1037afa692f5 0t0 TCP *:32400 (LISTEN) (about why lsof in BSD and Linux shows an IPv4 and IPv6 socket only as IPv6 see here) then your Plex should become reachable. In order to do so just add "32400" to the "Local" field of your remote port 63162, in your AirVPN account port panel. Kind regards Quote Share this post Link to post
matteoar1 0 Posted ... 30 minutes ago, Staff said: In order to do so just add "32400" to the "Local" field of your remote port 63162, in your AirVPN account port panel. I have the same error. I don't know if there is anything else you can do to help me. Is there a way to let Plex bypass the airVPN? Quote Share this post Link to post
Staff 9764 Posted ... @matteoar1 Hello! We're very sorry, we have nothing else to suggest you. Please consider to contact Plex support and community and provide them with all the information you gave us and include Plex log which can contain some precious information. Kind regards Quote Share this post Link to post
matteoar1 0 Posted ... Thank you @Staff for your support. I was writing a support request to Plex staff and I noticed that now it seems to work. I didn't change any setting in Plex and in AirVPN port forwarding panel. Maybe I only had to wait (?) 😅. I'm hoping that now will it work properly "forever" but in the case it will not I'll know that it doesn't depend on AirVPN. I relaunched the command, don't know if it changed something or not. Thank you again. Plex\x20M 728 matteo 18u IPv6 0x5e8f1037afa692f5 0t0 TCP *:32400 (LISTEN) Plex\x20M 728 matteo 19u IPv4 0x5e8f1037af0fb9ed 0t0 TCP 127.0.0.1:32401 (LISTEN) Plex\x20M 728 matteo 68u IPv4 0x5e8f1032e3456bb5 0t0 UDP *:* Plex\x20M 728 matteo 69u IPv4 0x5e8f1032e3464fb5 0t0 UDP *:* Plex\x20M 728 matteo 73u IPv4 0x5e8f1032e42d33b5 0t0 UDP *:32413 Plex\x20M 728 matteo 74u IPv4 0x5e8f1032e42cfbb5 0t0 UDP 127.0.0.1:61427 Plex\x20M 728 matteo 75u IPv4 0x5e8f1032e42d0fb5 0t0 UDP 127.0.0.1:61623 Plex\x20M 728 matteo 77u IPv4 0x5e8f1032e42d2bb5 0t0 UDP *:1901 Plex\x20M 728 matteo 79u IPv4 0x5e8f1032e3466bb5 0t0 UDP *:* Plex\x20M 728 matteo 80u IPv4 0x5e8f1032e9153bb5 0t0 UDP *:* Plex\x20M 728 matteo 81u IPv4 0x5e8f1032e90f3bb5 0t0 UDP *:* Plex\x20M 728 matteo 82u IPv4 0x5e8f1032e3466fb5 0t0 UDP *:* Plex\x20M 728 matteo 84u IPv4 0x5e8f1032e3463bb5 0t0 UDP *:* Plex\x20M 728 matteo 87u IPv4 0x5e8f1032e3467fb5 0t0 UDP *:32414 Plex\x20M 728 matteo 88u IPv4 0x5e8f1032e346a7b5 0t0 UDP *:32410 Plex\x20M 728 matteo 89u IPv4 0x5e8f1032e42173b5 0t0 UDP *:32412 Plex\x20M 728 matteo 90u IPv4 0x5e8f1032e42d1fb5 0t0 UDP *:* Plex\x20M 728 matteo 91u IPv4 0x5e8f1032e889afb5 0t0 UDP *:* Plex\x20M 728 matteo 92u IPv4 0x5e8f1032e34667b5 0t0 UDP *:* Plex\x20M 728 matteo 93u IPv4 0x5e8f1032e430bbb5 0t0 UDP *:* Plex\x20M 728 matteo 94u IPv4 0x5e8f1032e88517b5 0t0 UDP *:* Plex\x20M 728 matteo 95u IPv4 0x5e8f1032e8a5ffb5 0t0 UDP *:* Plex\x20M 728 matteo 96u IPv4 0x5e8f1032e912f3b5 0t0 UDP *:* Plex\x20M 728 matteo 97u IPv4 0x5e8f1032e8897bb5 0t0 UDP *:* Plex\x20M 728 matteo 98u IPv4 0x5e8f1032e9a5b7b5 0t0 UDP *:* Plex\x20M 728 matteo 99u IPv4 0x5e8f1032e430d3b5 0t0 UDP *:* Plex\x20M 728 matteo 100u IPv4 0x5e8f1032e8b3ffb5 0t0 UDP *:* Plex\x20M 728 matteo 101u IPv4 0x5e8f1032e42cffb5 0t0 UDP 192.168.1.54:49703 Plex\x20M 728 matteo 102u IPv4 0x5e8f1037af0e9c55 0t0 TCP 10.19.134.206:62968->192.46.236.7:443 (ESTABLISHED) Plex\x20M 728 matteo 103u IPv6 0x5e8f1032e8416af5 0t0 TCP 192.168.1.54:32400->192.168.1.59:45428 (ESTABLISHED) Plex\x20M 728 matteo 104u IPv4 0x5e8f1037ad7dd785 0t0 TCP 192.168.1.54:54652->192.168.1.59:9080 (ESTABLISHED) Plex\x20M 728 matteo 105u IPv4 0x5e8f1032e8a827b5 0t0 UDP *:* Plex\x20M 728 matteo 106u IPv4 0x5e8f1032e42d27b5 0t0 UDP 192.168.1.54:61025 Plex\x20M 728 matteo 107u IPv4 0x5e8f1032e42d2fb5 0t0 UDP 192.168.1.54:56090 Plex\x20M 728 matteo 108u IPv6 0x5e8f1032e8da72f5 0t0 TCP 192.168.1.54:32400->192.168.1.59:43906 (ESTABLISHED) Plex\x20M 728 matteo 109u IPv4 0x5e8f1032e9199bb5 0t0 UDP *:* Plex\x20M 728 matteo 110u IPv4 0x5e8f1037ad818c0d 0t0 TCP 10.19.134.206:54941->192.168.253.254:49152 (SYN_SENT) Plex\x20M 728 matteo 111u IPv6 0x5e8f1032e8da3af5 0t0 TCP 192.168.1.54:32400->192.168.1.59:45284 (ESTABLISHED) Plex\x20M 728 matteo 120u IPv6 0x5e8f1032e9c4e2f5 0t0 TCP [::1]:32400->[::1]:54822 (ESTABLISHED) Plex\x20S 894 matteo 4u IPv4 0x5e8f1037af0e62fd 0t0 TCP 127.0.0.1:49233 (LISTEN) Plex\x20T 936 matteo 12u IPv4 0x5e8f1037af0f0565 0t0 TCP 127.0.0.1:32600 (LISTEN) Have a nice day. Quote Share this post Link to post
Staff 9764 Posted ... 7 minutes ago, matteoar1 said: Thank you @Staff for your support. I was writing a support request to Plex staff and I noticed that now it seems to work. I didn't change any setting in Plex and in AirVPN port forwarding panel. Maybe I only had to wait (?) 😅. I'm hoping that now will it work properly "forever" but in the case it will not I'll know that it doesn't depend on AirVPN. Hello! We're very glad to know it! Alas, it is still inexplicable that previously it worked only for a limited time or it did not work at all, and now it works reliably. It could be something to do with how Plex picks the preferred network interface, who knows, but from lsof it was clear that it listens on all interfaces. Maybe their support team can shed some light on this strange incident. Kind regards P.S. The new lsof output is consistent with the previous one, no changes. Quote Share this post Link to post
MHq 0 Posted ... I have the very same problem: Plex server become accessible just for a copule of secs, then it goes back to unavailable. I have been trying this since yesterday: yestrday I wasn't even able to have it working for a couple of sces, today, even if I din't change anyting, I have the server working for a couple of secs like mattear1 was mentioning. Quote Share this post Link to post
Staff 9764 Posted ... 1 hour ago, MHq said: I have the very same problem: Plex server become accessible just for a copule of secs, then it goes back to unavailable. I'm have been trying this since yesterday: yestrday I wasn't even able to have it working for a couple of sces, today, even if I din't change anyting, I have the server working for a couple of secs like mattear1 was mentioning. Hello! Please let us and the community know in case Plex support or community find a solution to this problem, thanks in advance! The OP had his problem suddenly solved without an explanation. Kind regards Quote Share this post Link to post
MHq 0 Posted ... Well, it happened again: all at once it connected and my server is fully available outside since 3 hours. Port is configured as follows: I remapped Plex port, but am quite sure it doesn't make any difference without remapping...anyway give it a try. Quote Share this post Link to post
Not connected, Your IP: 3.145.156.46
Online: 23848 users - 288933 Mbit/s total BW