ANSWERED Inactivity timeout every minute

[pHxaq 0]

Hello, I noticed that when I select the same server on my phone and my computer, I get both sessions disconnected every single minute (I was 2 seconds away from deleting Eddie and buying another VPN service when I realized this). 

The messages from the logs say:

OpenVPN > [ServerName] Inactivity timeout (--ping-restart), restarting
OpenVPN > SIGUSR1[soft,ping-restart] received, process restarting
OpenVPN > Restart pause, 1 second(s)
Disconnecting
Sending soft termination signal
OpenVPN > Closing TUN/TAP interface
OpenVPN > net_addr_v4_del: [Address Here] dev tun0
OpenVPN > SIGINT[hard,init_instance] received, process exiting

is this normal? Is it possible to use the same server on both my computer and my phone? or is it mandatory to have different servers selected?

Thanks.

[spinmaster 30]

I remember that I had this error some years ago as well. I cannot remember exactly what I changed, but I have not seen it since. You can of course connect to the same server from multiple devices, but (I think) you need to make sure that you use different devices (= keys) with your sessions when connecting simultaneously. You can create those devices under "Client Area" / "VPN Devices". Did you do that?

 

[pHxaq 0]

I didn't know about the VPN devices section, I will check how this works and reply if it fixes my issue.
Update: Are there any instructions on how to assign those newly created devices to the Eddie app on my phone and PC? I created 2 devices under "Client Area" / "VPN Devices" but I don't know what they do, or where/how to assign them.

Edited ... by pHxaq

[OpenSourcerer 1441]

1 hour ago, spinmaster said:

You can of course connect to the same server from multiple devices, but (I think) you need to make sure that you use different devices (= keys) with your sessions when connecting simultaneously. You can create those devices under "Client Area" / "VPN Devices". Did you do that?

This is correct.
 

1 hour ago, pHxaq said:

Update: Are there any instructions on how to assign those newly created devices to the Eddie app on my phone and PC? I created 2 devices under "Client Area" / "VPN Devices" but I don't know what they do, or where/how to assign them.

Should be straightforward: Logout and relog into Eddie so that it can repull all keys, then simply select them on the main screen.

[spinmaster 30]

1 hour ago, pHxaq said:

Are there any instructions on how to assign those newly created devices to the Eddie app on my phone and PC? I created 2 devices under "Client Area" / "VPN Devices" but I don't know what they do, or where/how to assign them.

Have a look at my screenshots attached: I have three devices (MacBook, iPhone and iPad) and have created a device for each. In Eddie, select the device you created for your PC/Desktop machine. For mobile, when creating a config file (for OpenVPN or Wireguard), make sure that you select your mobile device when creating the config.

[pHxaq 0]

Ok I found the option in my android device, but for the desktop version there's nowhere to select the key. I went through the Options also but there's no "Key" field anywhere. I am using the Arch linux version of Eddie.

[Staff 10014]

@pHxaq

Hello!

Please log your account out and in again (in the main Eddie window) to force Eddie to re-download all keys. This procedure is mandatory each time you create a new certificate/key pair ("device"), or you renew a current one. When you re-log in, a combo box must appear under the credential fields listing all the available "devices".

Kind regards
 

[pHxaq 0]

I am able to see the Device selection dropdown after logging out and in again. I am now connected with my two devices to the same server and have not experienced any disconnection so far.
Appreciate your help y'all.

Thanks!