AIRVPN stuck at connecting

[Yourfault 0]

Hello,

Eddie AIRVPN has been struggling to connect, despite having the latest client version. The 'deprecated certificate' has been 'renewed', logged out both on the website and the client but no change.
'Check AirVPN  DNS' is on, (as is 'Ensure DNS Lock'). I have been working with this VPN preferences in order to resolve this issue for a little while now but to no avail.
Any assistance is greatly welcome, thank you in advance.
 

I 2022.08.19 22:49:45 - Session starting.
I 2022.08.19 22:49:45 - Checking authorization ...
. 2022.08.19 22:49:47 - Added new network interface "Eddie", Wintun version 0.12
. 2022.08.19 22:49:47 - Using WinTun network interface "Eddie (Eddie Tunnel)"
! 2022.08.19 22:49:47 - Connecting to Alhena (Canada, Toronto, Ontario)
. 2022.08.19 22:49:47 - Routes, add 162.219.176.5/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)".
. 2022.08.19 22:49:47 - Routes, add 162.219.176.5/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)", already exists.
. 2022.08.19 22:49:47 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021
. 2022.08.19 22:49:47 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2022.08.19 22:49:47 - OpenVPN > library versions: OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10
. 2022.08.19 22:49:47 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2022.08.19 22:49:47 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2022.08.19 22:49:47 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2022.08.19 22:49:47 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2022.08.19 22:49:47 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]162.219.176.5:443
. 2022.08.19 22:49:47 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2022.08.19 22:49:47 - OpenVPN > UDP link local: (not bound)
. 2022.08.19 22:49:47 - OpenVPN > UDP link remote: [AF_INET]162.219.176.5:443
. 2022.08.19 22:50:20 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2022.08.19 22:50:20 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2022.08.19 22:50:25 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2022.08.19 22:50:25 - Disconnecting
. 2022.08.19 22:50:25 - Routes, delete 162.219.176.5/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)".
. 2022.08.19 22:50:25 - Routes, delete 162.219.176.5/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)", not exists.
. 2022.08.19 22:50:25 - Connection terminated.
I 2022.08.19 22:50:28 - Checking authorization ...
. 2022.08.19 22:50:29 - Using WinTun network interface "Eddie (Eddie Tunnel)"
! 2022.08.19 22:50:29 - Connecting to Acamar (United States of America, Miami)
. 2022.08.19 22:50:29 - Routes, add 173.44.55.157/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)".
. 2022.08.19 22:50:29 - Routes, add 173.44.55.157/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)", already exists.
. 2022.08.19 22:50:29 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021
. 2022.08.19 22:50:29 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2022.08.19 22:50:29 - OpenVPN > library versions: OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10
. 2022.08.19 22:50:29 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2022.08.19 22:50:29 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2022.08.19 22:50:29 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2022.08.19 22:50:29 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2022.08.19 22:50:29 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]173.44.55.157:443
. 2022.08.19 22:50:29 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2022.08.19 22:50:29 - OpenVPN > UDP link local: (not bound)
. 2022.08.19 22:50:29 - OpenVPN > UDP link remote: [AF_INET]173.44.55.157:443
. 2022.08.19 22:51:02 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2022.08.19 22:51:02 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2022.08.19 22:51:06 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2022.08.19 22:51:06 - Disconnecting
. 2022.08.19 22:51:06 - Routes, delete 173.44.55.157/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)".
. 2022.08.19 22:51:06 - Routes, delete 173.44.55.157/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX201 160MHz)", not exists.
. 2022.08.19 22:51:06 - Connection terminated.

[Staff 9781]

Hello!
 

Quote

. 2022.08.19 22:50:29 - OpenVPN > UDP link remote: [AF_INET]173.44.55.157:443
. 2022.08.19 22:51:02 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting

The problem is completely different: the log shows that UDP is blocked. Please check your firewall both on your system and router and make sure that they do not block UDP. If you find nothing blocking your ISP might be the culprit and in this case you will need to switch to TCP. You can change connection mode in Eddie's "Preferences" > "Protocols" window.

Kind regards
 

[Yourfault 0]

Thank you, I followed your advice but there was not much change. System setting reset at preferences; I just kept having at it and eventually it worked, (protocols operating under 'Automatic')