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Jennifer McDonald

Eddie error message on connect

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Posted ... (edited)

Please help here is the message I get whenever I try to connect

Quote

 

Unexpected error. Please contact our support staff. - Object reference not set to an instance of an object -
  at Eddie.Core.Providers.Service.OnBuildConnectionActiveAuth (Eddie.Core.ConnectionActive connectionActive) [0x00044] in <0aa86955fd9c42da9f20ccd7fc73c697>:0

  at Eddie.Core.ConnectionInfo.BuildConnectionActive (System.Boolean preview) [0x00b1c] in <0aa86955fd9c42da9f20ccd7fc73c697>:0

  at Eddie.Core.Engine.OnCheckConnections () [0x00173] in <0aa86955fd9c42da9f20ccd7fc73c697>:0

  at Eddie.Core.Engine.OnPostManifestUpdate () [0x0022e] in <0aa86955fd9c42da9f20ccd7fc73c697>:0

  at Eddie.UI.Cocoa.Osx.Engine.OnPostManifestUpdate () [0x00000] in <16c8ca8a376b4a4db39fe416ec86193a>:0

  at Eddie.Core.Engine.PostManifestUpdate () [0x00006] in <0aa86955fd9c42da9f20ccd7fc73c697>:0

  at Eddie.Core.Engine.OnRun () [0x000c4] in <0aa86955fd9c42da9f20ccd7fc73c697>:0

  at Eddie.Core.Thread.DoRun () [0x00000] in <0aa86955fd9c42da9f20ccd7fc73c697>:0

  at System.Threading.ThreadHelper.ThreadStart_Context (System.Object state) [0x00014] in <ed0fc6a171334c68b89cf6cb64e0d071>:0

  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00071] in <ed0fc6a171334c68b89cf6cb64e0d071>:0

  at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <ed0fc6a171334c68b89cf6cb64e0d071>:0

  at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state) [0x0002b] in <ed0fc6a171334c68b89cf6cb64e0d071>:0

  at System.Threading.ThreadHelper.ThreadStart () [0x00008] in

 

Edited ... by giganerd
Formatting, spelling, optimization of topic name and content

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Ignore the previous message, we can infer the class of your OS from a line of the crash.

Please try this:

  • open a terminal in your Mac
  • type the command sudo rm ~/.airvpn/default.xml
  • run Eddie


"default.xml" is Eddie configuration file and from the crash report we suspect it's corrupt. Eddie will re-create a new "default.xml" configuration file at the next run with default settings and the problem should be resolved.

Kind regards
 

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