'Temporary Suspended' (sic)

[lemonade 4]

Hello. 

I have Eddie 2.13.6

Without any kind of warning the VPN has stopped working and the only thing I have to go on is a prompt saying 'Temporary Suspended' (their words not mine, I realize English isnt their forte as I believe this is based in Europe somewhere) 

Could someone shed some light on whats happening and why and when I can expect it to work again? Is this something I did? Is this something they did or someone else? How can I prevent this in the future? 

The only thing I can think of is that I recently reupped my subscription and accidentally purchased the 3 year plan 3 times (aka 9 years total). I thought about getting a refund but I am pretty happy with these guys so figured screw it.  My billing period is the 25th of the month and it is now the 4th. But I have received no word from my credit card company.

I 2019.06.04 09:41:49 - Eddie version: 2.13.6 / macos_x64, System: MacOS, Name: 10.13.2, Version: Darwin XXXXX-MacBook-Air.local 17.3.0 Darwin Kernel Version 17.3.0: Thu Nov  9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64 x86_64, Mono/.Net Framework: v4.0.30319
. 2019.06.04 09:41:49 - Reading options from /Users/XXXXX/.airvpn/AirVPN.xml
. 2019.06.04 09:41:51 - Command line arguments (1): gui.osx.style="dark"
I 2019.06.04 09:41:52 - OpenVPN Driver - Expected
I 2019.06.04 09:41:52 - OpenVPN - Version: 2.4.3 - OpenSSL 1.0.2l  25 May 2017, LZO 2.10 (/Applications/VPN/Eddie.app/Contents/MacOS/openvpn)
I 2019.06.04 09:41:52 - SSH - Version: OpenSSH_7.6p1, LibreSSL 2.6.2 (/usr/bin/ssh)
I 2019.06.04 09:41:52 - SSL - Version: stunnel 5.40 (/Applications/VPN/Eddie.app/Contents/MacOS/stunnel)
I 2019.06.04 09:41:52 - curl - Version: 7.54.0 (/usr/bin/curl)
I 2019.06.04 09:41:52 - Certification Authorities: /Applications/VPN/Eddie.app/Contents/MacOS/cacert.pem
! 2019.06.04 09:41:53 - Activation of Network Lock - OS X - PF
. 2019.06.04 09:41:53 - OS X - PF rules updated, reloading
. 2019.06.04 09:41:53 - Updating systems & servers data ...
. 2019.06.04 09:41:53 - OS X - PF rules updated, reloading
! 2019.06.04 09:41:53 - Ready
. 2019.06.04 09:41:54 - Systems & servers data update completed
I 2019.06.04 09:42:08 - Checking login ...
F 2019.06.04 09:42:09 - Temporary suspended.
! 2019.06.04 09:42:14 - Deactivation of Network Lock

Any help would be very much appreciated

Thank you
 

[NaDre 157]

I would say this needs you to open a "Support" request. AirVPN does sometimes have bugs. And " Checking login ... Temporary suspended" sure sounds to me like such a problem.
 

[OpenSourcerer 1441]

2 hours ago, lemonade said:

I have Eddie 2.13.6

This still works?

I think it refers to "hold on, we're checking your purchase"… but it would be odd if processing suspended the account for the time being.

[Staff 10014]

Hello!

Yes, please open a ticket. A suspension from the VPN can mean some payment trouble you might be even unaware of. Further investigations are due.

Same for suspensions from the forum: permanent suspensions from the forum is caused 100% by spam (ads about pills, pharma, links of any type etc.) and often we find that the suspended person did not have any idea that a spambot was running in his/her syustem.

Kind regards