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lemonade

'Temporary Suspended' (sic)

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Hello. 

I have Eddie 2.13.6

Without any kind of warning the VPN has stopped working and the only thing I have to go on is a prompt saying 'Temporary Suspended' (their words not mine, I realize English isnt their forte as I believe this is based in Europe somewhere) 

Could someone shed some light on whats happening and why and when I can expect it to work again? Is this something I did? Is this something they did or someone else? How can I prevent this in the future? 

The only thing I can think of is that I recently reupped my subscription and accidentally purchased the 3 year plan 3 times (aka 9 years total). I thought about getting a refund but I am pretty happy with these guys so figured screw it.  My billing period is the 25th of the month and it is now the 4th. But I have received no word from my credit card company.

I 2019.06.04 09:41:49 - Eddie version: 2.13.6 / macos_x64, System: MacOS, Name: 10.13.2, Version: Darwin XXXXX-MacBook-Air.local 17.3.0 Darwin Kernel Version 17.3.0: Thu Nov  9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64 x86_64, Mono/.Net Framework: v4.0.30319
. 2019.06.04 09:41:49 - Reading options from /Users/XXXXX/.airvpn/AirVPN.xml
. 2019.06.04 09:41:51 - Command line arguments (1): gui.osx.style="dark"
I 2019.06.04 09:41:52 - OpenVPN Driver - Expected
I 2019.06.04 09:41:52 - OpenVPN - Version: 2.4.3 - OpenSSL 1.0.2l  25 May 2017, LZO 2.10 (/Applications/VPN/Eddie.app/Contents/MacOS/openvpn)
I 2019.06.04 09:41:52 - SSH - Version: OpenSSH_7.6p1, LibreSSL 2.6.2 (/usr/bin/ssh)
I 2019.06.04 09:41:52 - SSL - Version: stunnel 5.40 (/Applications/VPN/Eddie.app/Contents/MacOS/stunnel)
I 2019.06.04 09:41:52 - curl - Version: 7.54.0 (/usr/bin/curl)
I 2019.06.04 09:41:52 - Certification Authorities: /Applications/VPN/Eddie.app/Contents/MacOS/cacert.pem
! 2019.06.04 09:41:53 - Activation of Network Lock - OS X - PF
. 2019.06.04 09:41:53 - OS X - PF rules updated, reloading
. 2019.06.04 09:41:53 - Updating systems & servers data ...
. 2019.06.04 09:41:53 - OS X - PF rules updated, reloading
! 2019.06.04 09:41:53 - Ready
. 2019.06.04 09:41:54 - Systems & servers data update completed
I 2019.06.04 09:42:08 - Checking login ...
F 2019.06.04 09:42:09 - Temporary suspended.
! 2019.06.04 09:42:14 - Deactivation of Network Lock

Any help would be very much appreciated

Thank you
 

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I would say this needs you to open a "Support" request. AirVPN does sometimes have bugs. And " Checking login ... Temporary suspended" sure sounds to me like such a problem.
 

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2 hours ago, lemonade said:

I have Eddie 2.13.6


This still works? :D

I think it refers to "hold on, we're checking your purchase"… but it would be odd if processing suspended the account for the time being.

Four simple things:
There's a guide to AirVPN. Before you ask questions, take 30 minutes of your time to go through it.

Amazon IPs are not dangerous here. It's the fallback DNS.
Running TOR exits is discouraged. They're subject to restrictions on the internet and harm all AirVPN users.

Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, you'll be unique among the mass again.

 

XMPP: gigan3rd@xmpp.airvpn.org or join our lounge@conference.xmpp.airvpn.org

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Hello!

Yes, please open a ticket. A suspension from the VPN can mean some payment trouble you might be even unaware of. Further investigations are due.

Same for suspensions from the forum: permanent suspensions from the forum is caused 100% by spam (ads about pills, pharma, links of any type etc.) and often we find that the suspended person did not have any idea that a spambot was running in his/her syustem.

Kind regards
 

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