ANSWERED user credentials being rejected by all servers!

[ukagorist 0]

Hi, my user name/password is being rejected by all servers this morning! I still have a few days left on my subscription so not sure what's going on.

Tunnelblick gives the following error:

The credentials (passphrase or username/password) were not accepted by the remote VPN server.

And the log:

2012-09-03 08:20:56 *Tunnelblick: OS X 10.6.8; Tunnelblick 3.2.8 (build 2891.3099)

2012-09-03 08:20:56 *Tunnelblick: Attempting connection with AirVPN DE Omicron - UDP 443; Set nameserver = 1; monitoring connection

2012-09-03 08:20:56 *Tunnelblick: /Applications/Tunnelblick.app/Contents/Resources/openvpnstart start AirVPN\ DE\ Omicron\ -\ UDP\ 443.ovpn 1337 1 0 0 0 49 -atDASNGWrdasngw

2012-09-03 08:20:56 OpenVPN 2.2.1 i386-apple-darwin10.8.0 [sSL] [LZO2] [PKCS11] [eurephia] built on Aug 10 2012

2012-09-03 08:20:56 MANAGEMENT: TCP Socket listening on 127.0.0.1:1337

2012-09-03 08:20:56 Need hold release from management interface, waiting...

2012-09-03 08:20:56 *Tunnelblick: openvpnstart: /Applications/Tunnelblick.app/Contents/Resources/openvpn/openvpn-2.2.1/openvpn --cd /Users/carlcodling/Library/Application Support/Tunnelblick/Configurations --daemon --management 127.0.0.1 1337 --config /Users/carlcodling/Library/Application Support/Tunnelblick/Configurations/AirVPN DE Omicron - UDP 443.ovpn --log /Library/Application Support/Tunnelblick/Logs/-SUsers-Scarlcodling-SLibrary-SApplication Support-STunnelblick-SConfigurations-SAirVPN DE Omicron -- UDP 443.ovpn.1_0_0_0_49.1337.openvpn.log --management-query-passwords --management-hold --script-security 2 --up /Applications/Tunnelblick.app/Contents/Resources/client.up.tunnelblick.sh -m -w -d -atDASNGWrdasngw --down /Applications/Tunnelblick.app/Contents/Resources/client.down.tunnelblick.sh -m -w -d -atDASNGWrdasngw --up-restart

2012-09-03 08:20:57 *Tunnelblick: openvpnstart message: Loading tun.kext

2012-09-03 08:20:57 *Tunnelblick: Established communication with OpenVPN

2012-09-03 08:20:57 MANAGEMENT: Client connected from 127.0.0.1:1337

2012-09-03 08:20:57 MANAGEMENT: CMD 'pid'

2012-09-03 08:20:57 MANAGEMENT: CMD 'state on'

2012-09-03 08:20:57 MANAGEMENT: CMD 'state'

2012-09-03 08:20:57 MANAGEMENT: CMD 'hold release'

2012-09-03 08:20:57 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts

2012-09-03 08:20:57 WARNING: file 'user.key' is group or others accessible

2012-09-03 08:20:57 LZO compression initialized

2012-09-03 08:20:57 Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

2012-09-03 08:20:57 Socket Buffers: R=[42080->65536] S=[9216->65536]

2012-09-03 08:20:57 Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

2012-09-03 08:20:57 Local Options hash (VER=V4): '22188c5b'

2012-09-03 08:20:57 Expected Remote Options hash (VER=V4): 'a8f55717'

2012-09-03 08:20:57 UDPv4 link local: [undef]

2012-09-03 08:20:57 UDPv4 link remote: 89.149.226.185:443

2012-09-03 08:20:57 MANAGEMENT: >STATE:1346656857,WAIT,,,

2012-09-03 08:20:57 MANAGEMENT: >STATE:1346656857,AUTH,,,

2012-09-03 08:20:57 TLS: Initial packet from 89.149.226.185:443, sid=205a074e c2eb6f07

2012-09-03 08:20:57 VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

2012-09-03 08:20:57 VERIFY OK: nsCertType=SERVER

2012-09-03 08:20:57 VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

2012-09-03 08:20:57 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

2012-09-03 08:20:57 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

2012-09-03 08:20:57 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

2012-09-03 08:20:57 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

2012-09-03 08:20:57 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

2012-09-03 08:20:57 [server] Peer Connection Initiated with 89.149.226.185:443

2012-09-03 08:20:59 MANAGEMENT: >STATE:1346656859,GET_CONFIG,,,

2012-09-03 08:21:00 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

2012-09-03 08:21:00 AUTH: Received AUTH_FAILED control message

2012-09-03 08:21:00 SIGTERM received, sending exit notification to peer

2012-09-03 08:21:05 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

2012-09-03 08:21:05 TCP/UDP: Closing socket

2012-09-03 08:21:05 SIGTERM[soft,exit-with-notification] received, process exiting

2012-09-03 08:21:05 MANAGEMENT: >STATE:1346656865,EXITING,exit-with-notification,,

2012-09-03 08:23:09 *Tunnelblick: Disconnecting; user cancelled authorization or there was an error obtaining authorization

2012-09-03 08:23:09 *Tunnelblick: Flushed the DNS cache

[ukagorist 0]

Also, I'm getting a similar error when I try to connect using my laptop (Ubuntu) as with my Mac (above)

[ukagorist 0]

Seems to be resolved now

[Staff 9972]

Hello!

This is an unfortunate series of events, we apologize for any inconvenience.

In this case we have had a problem with Cygnus. The server went suddenly offline, we only now know that the service has been suspended without prior notice by the ISP. The server did not communicate anymore with the backend and the connected accounts to the server were not "freed" for a vicious bug which has now been fixed. You should have no more this issue, but should this problem occur again please do not hesitate to contact us.

Kind regards

[tjp144 0]

This is happening with all US servers.. ports 53 and 443. I keep getting The credentials (passphrase or username/password) were not accepted by the remote VPN server.

OR it will just disconnect

Rarely am I able to use airvpn..

[Staff 9972]

This is happening with all US servers.. ports 53 and 443. I keep getting The credentials (passphrase or username/password) were not accepted by the remote VPN server.

OR it will just disconnect

Rarely am I able to use airvpn..

Hello!

In order to help us troubleshoot the issue, can you please enable the connections stats from your panel (menu "Member Area"->"Settings")? Can you also please send us the connection logs when the problem occurs?

Kind regards

[ukagorist 0]

I'm experiencing this problem again too... I was actually connected to Omicron just fine for a couple of hours but I closed the connection in order to connect to a different server and when I tried to reconnect I started getting the 'invalid secrets' error on all servers again (including Omicron)... I'm just trying to figure out where the vpn logs are on ubuntu and then I'll send them to you.

[ukagorist 0]

Okay, I seem to be ok if i leave a few minutes between closing 1 connection and opening another...

[greenie 0]

It seems that this is the same problem I am facing at the moment. Sorry for not replying in here. I've opened another thread already here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3906&Itemid=142

[ukagorist 0]

This service is actually becoming basically unusable, I don't have time to spend an hour every day trying to connect to the VPN service I've payed for before I can actually surf securely.

I'm a previously v happy customer who's unlikely to renew his subscription now.

[LaraJones 0]

Hi there

 

I am also receiving this message "The credentials (passphrase or username/password) were not accepted by the remote VPN server"

 

I have just installed the latest update.

 

Please let me know how to resolve this.

 

Thanks

Angella

[Staff 9972]

Hello!

 

Can you please tell us your OS and the client (for ex. Air client, OpenVPN GUI, Tunnelblick...) you're using? Your account is authorized to access all the servers.

 

Kind regards

[joka 0]

same problem with me. upon connection tunnelblick tells me vpn does not accept my cedentials

 

log:

2013-05-25 10:46:23 *Tunnelblick: OS X 10.7.5; Tunnelblick 3.2.9 (build 2891.3328)
2013-05-25 10:46:24 *Tunnelblick: Attempting connection with AirVPN SE Serpentis - UDP 443; Set nameserver = 1; monitoring connection
2013-05-25 10:46:24 *Tunnelblick: /Applications/Tunnelblick.app/Contents/Resources/openvpnstart start AirVPN\ SE\ Serpentis\ -\ UDP\ 443.ovpn 1337 1 0 0 0 49 -atDASNGWrdasngw
2013-05-25 10:46:24 *Tunnelblick: openvpnstart message: Loading tun.kext
2013-05-25 10:46:24 *Tunnelblick: Established communication with OpenVPN
2013-05-25 10:46:24 OpenVPN 2.2.1 i386-apple-darwin10.8.0 [sSL] [LZO2] [PKCS11] [eurephia] built on May 14 2013
2013-05-25 10:46:24 MANAGEMENT: TCP Socket listening on 127.0.0.1:1337
2013-05-25 10:46:24 Need hold release from management interface, waiting...
2013-05-25 10:46:24 MANAGEMENT: Client connected from 127.0.0.1:1337
2013-05-25 10:46:24 MANAGEMENT: CMD 'pid'
2013-05-25 10:46:24 MANAGEMENT: CMD 'state on'
2013-05-25 10:46:24 MANAGEMENT: CMD 'state'
2013-05-25 10:46:24 MANAGEMENT: CMD 'hold release'
2013-05-25 10:46:24 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
2013-05-25 10:46:24 WARNING: file 'user.key' is group or others accessible
2013-05-25 10:46:24 LZO compression initialized
2013-05-25 10:46:24 Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]
2013-05-25 10:46:24 Socket Buffers: R=[42080->65536] S=[9216->65536]
2013-05-25 10:46:24 Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]
2013-05-25 10:46:24 Local Options hash (VER=V4): '22188c5b'
2013-05-25 10:46:24 Expected Remote Options hash (VER=V4): 'a8f55717'
2013-05-25 10:46:24 UDPv4 link local: [undef]
2013-05-25 10:46:24 UDPv4 link remote: 178.248.30.131:443
2013-05-25 10:46:24 MANAGEMENT: >STATE:1369493184,WAIT,,,
2013-05-25 10:46:24 MANAGEMENT: >STATE:1369493184,AUTH,,,
2013-05-25 10:46:24 TLS: Initial packet from 178.248.30.131:443, sid=e34d0930 c78e6803
2013-05-25 10:46:24 *Tunnelblick: openvpnstart: /Applications/Tunnelblick.app/Contents/Resources/openvpn/openvpn-2.2.1/openvpn --cd /Users/JoKa/Library/Application Support/Tunnelblick/Configurations --daemon --management 127.0.0.1 1337 --config /Users/JoKa/Library/Application Support/Tunnelblick/Configurations/AirVPN SE Serpentis - UDP 443.ovpn --log /Library/Application Support/Tunnelblick/Logs/-SUsers-SJoKa-SLibrary-SApplication Support-STunnelblick-SConfigurations-SAirVPN SE Serpentis -- UDP 443.ovpn.1_0_0_0_49.1337.openvpn.log --management-query-passwords --management-hold --script-security 2 --up /Applications/Tunnelblick.app/Contents/Resources/client.up.tunnelblick.sh -m -w -d -atDASNGWrdasngw --down /Applications/Tunnelblick.app/Contents/Resources/client.down.tunnelblick.sh -m -w -d -atDASNGWrdasngw --up-restart
2013-05-25 10:46:25 VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org
2013-05-25 10:46:25 VERIFY OK: nsCertType=SERVER
2013-05-25 10:46:25 VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org
2013-05-25 10:46:26 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
2013-05-25 10:46:26 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
2013-05-25 10:46:26 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
2013-05-25 10:46:26 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
2013-05-25 10:46:26 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
2013-05-25 10:46:26 [server] Peer Connection Initiated with 178.248.30.131:443
2013-05-25 10:46:27 MANAGEMENT: >STATE:1369493187,GET_CONFIG,,,
2013-05-25 10:46:29 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
2013-05-25 10:46:29 AUTH: Received AUTH_FAILED control message
2013-05-25 10:46:29 SIGTERM received, sending exit notification to peer
2013-05-25 10:46:31 *Tunnelblick: Disconnecting; user cancelled authorization or there was an error obtaining authorization
2013-05-25 10:46:31 *Tunnelblick: Flushed the DNS cache
2013-05-25 10:46:31 event_wait : Interrupted system call (code=4)
2013-05-25 10:46:31 TCP/UDP: Closing socket
2013-05-25 10:46:31 SIGTERM[hard,] received, process exiting
2013-05-25 10:46:31 MANAGEMENT: >STATE:1369493191,EXITING,SIGTERM,,
 

[joka 0]

issue resolved - account expired yesterday.