UK Virgo and Cygnus not working

[darkixion 0]

I can't connect to either Virgo nor Cygnus UK VPNs, but I can connect to other VPNs such as Castor and Tauri. This has happened a few times before.

Aug  5 11:42:27 swift NetworkManager[869]: <info> VPN connection 'AirVPN UK Cygnus' (Connect) reply received.
Aug  5 11:42:29 swift nm-openvpn[4378]: write UDPv4 []: Operation not permitted (code=1)
Aug  5 11:43:08  nm-openvpn[4378]: last message repeated 3 times
Aug  5 11:43:08 swift NetworkManager[869]: <warn> VPN connection 'AirVPN UK Cygnus' (IP Config Get) timeout exceeded.

[darkixion 0]

This appears to have been resolved now for UK Cygnus. I can't confirm for Virgo as I'm getting the "invalid VPN secrets" error message that I sometimes get if I switch between VPNs.

[Staff 9773]

This appears to have been resolved now for UK Cygnus. I can't confirm for Virgo as I'm getting the "invalid VPN secrets" error message that I sometimes get if I switch between VPNs.

Hello!

We can confirm you that we don't detect any problem on UK servers.

Kind regards

[psychocydd 0]

This appears to have been resolved now for UK Cygnus. I can't confirm for Virgo as I'm getting the "invalid VPN secrets" error message that I sometimes get if I switch between VPNs.

this is happening for me this morning too

i redid my config and its fine now

ok maybe not.. it keeps dropping out

[BK2LA 0]

Hi and yupp got the same problem can't connect to either of the UK server, however I could connect though to other servers. Here is the log file from the attempt don't know if this can help to solve this.

08.08.2012 - 18:34 Login...

08.08.2012 - 18:34 Login success.

08.08.2012 - 18:34 Contacting service...

08.08.2012 - 18:34 Connecting...

08.08.2012 - 18:34 OpenVPN 2.3_alpha3 i686-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [PF_INET6] [iPv6 payload 20110522-1 (2.2.0)] built on Jul 24 2012

08.08.2012 - 18:34 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

08.08.2012 - 18:34 Socket Buffers: R=[8192->8192] S=[8192->8192]

08.08.2012 - 18:34 UDPv4 link local: [undef]

08.08.2012 - 18:34 UDPv4 link remote: [AF_INET]37.220.22.98:443

08.08.2012 - 18:35 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

08.08.2012 - 18:35 TLS Error: TLS handshake failed

08.08.2012 - 18:35 SIGUSR1[soft,tls-error] received, process restarting

08.08.2012 - 18:35 Restart pause, 2 second(s)

08.08.2012 - 18:35 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

08.08.2012 - 18:35 Socket Buffers: R=[8192->8192] S=[8192->8192]

08.08.2012 - 18:35 UDPv4 link local: [undef]

08.08.2012 - 18:35 UDPv4 link remote: [AF_INET]37.220.22.98:443

08.08.2012 - 18:36 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

08.08.2012 - 18:36 TLS Error: TLS handshake failed

08.08.2012 - 18:36 SIGUSR1[soft,tls-error] received, process restarting

08.08.2012 - 18:36 Restart pause, 2 second(s)

08.08.2012 - 18:36 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

08.08.2012 - 18:36 Socket Buffers: R=[8192->8192] S=[8192->8192]

08.08.2012 - 18:36 UDPv4 link local: [undef]

08.08.2012 - 18:36 UDPv4 link remote: [AF_INET]37.220.22.98:443

08.08.2012 - 18:37 Disconnecting...

08.08.2012 - 18:37 Disconnected.

[Staff 9773]

Hello!

If you need a UK server, currently please use Cygnus only. Virgo has issues we are looking into.

Kind regards

[MajorMelchett 0]

Hello!

If you need a UK server, currently please use Cygnus only. Virgo has issues we are looking into.

Kind regards

Any update on Virgo?, it's been offline for a few days now.

[Staff 9773]

Hello!

If you need a UK server, currently please use Cygnus only. Virgo has issues we are looking into.

Kind regards

Any update on Virgo?, it's been offline for a few days now.

Hello!

We'll keep you informed. We are confident to solve the issue in a few days.

Kind regards

[psychocydd 0]

i hope this is fixed soon because cygnus is unusable at the moment with everyone moved onto it. its taking minutes sometimes to open a website page and as soon as i disconnect from the vpn the pages open in a second.

[Staff 9773]

i hope this is fixed soon because cygnus is unusable at the moment with everyone moved onto it. its taking minutes sometimes to open a website page and as soon as i disconnect from the vpn the pages open in a second.

Hello!

It's not a problem of server load: Cygnus can handle many more connections. It has just 10-15% busy bandwidth and an average load next to 0. Probably you have peering issues with it, please try to change server to check.

Kind regards