Saga Platinum - Server Not Found

[after_lunch 4]

Firefox produces the following message when I try to log in to my Saga Platinum account from inside Air VPN:

 

 

Server not found

Firefox can't find the server at www.sagaplatinum.co.uk.

    Check the address for typing errors such as ww.example.com instead of www.example.com
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

 

 

 

[zhang888 1065]

You can use the route checking page next time:

https://airvpn.org/routes/?q=http%3A%2F%2Fwww.sagaplatinum.co.uk

 

As you see, all servers resolve this host just fine. Make sure your DNS settings are correct,

or just set it manually to 10.4.0.1 if unsure.

[after_lunch 4]

I'm pretty sure I have the correct DNS setting. Here's the output from ipconfig /all, with Air VPN on:

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Inspiron-2
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-4E-93-B2-68
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c087:cd55:5fb9:d965%36(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.4.34.157(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Lease Obtained. . . . . . . . . . : 02 July 2016 09:34:36
   Lease Expires . . . . . . . . . . : 02 July 2017 09:34:43
   Default Gateway . . . . . . . . . :
   DHCP Server . . . . . . . . . . . : 10.4.255.254
   DHCPv6 IAID . . . . . . . . . . . : 318832462
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-93-98-F4-F8-BC-12-72-FB-EE

   DNS Servers . . . . . . . . . . . : 10.4.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : EC-0E-C4-12-4A-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1E-0E-C4-12-4A-51
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lcj.emea.dell.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F8-BC-12-72-FB-EE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1705 802.11b/g/n (2.4GHZ)
   Physical Address. . . . . . . . . : EC-0E-C4-12-4A-51
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::280f:85cf:52b0:cb58%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 22 June 2016 09:47:52
   Lease Expires . . . . . . . . . . : 03 July 2016 09:34:43
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 65801924
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-93-98-F4-F8-BC-12-72-FB-EE

   DNS Servers . . . . . . . . . . . : 10.4.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{FE33C54C-2A6D-48C9-904E-CBE47FB4677B}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 5:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4E93B268-238B-423A-83DD-07643C6FB465}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

 

Using the same login URL, I can of course connect to Saga Platinum from outside Air VPN.

 

Perhaps Firefox is giving the wrong message, and the real problem is that Saga Platinum security measures are blocking the login attempt. I have a similar problem when trying to access my ISP

Virgin Media

account, but it is intermittent - sometimes I can log in, sometimes I am blocked! - and the message from Firefox is:

 

Secure Connection Failed

The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.

 

 

Of all the sites I visit, I'm only having problems with these two. Even Tesco.com (UK company), which I couldn't access from within HMA VPN unless I changed my country, is OK with Air VPN!

[after_lunch 4]

I haven't changed anything since my previous post - honest! - but I can now log in to both sites. Thanks!

[LZ1 663]

Hello !

 

Well, ahem, AirVPN is in quite a different league from HMA . A lot of VPNs don't do things properly in terms of technology that they could be using to better their services; others outright lie and deceive you, as to what their actual capabilities are. So in that respect, I don't think it's unusual if you had problems with HMA of that nature .

 

#ReservesRight2Fanboy

 

lol