Internet Connection Drops when Connecting AirVPN Client

[Adrian Taylor 0]

Help I am using Windows 7 Professional and I am unable to get internet access once I load and connect to AirVPN with the Client 1.9,

 

I can access the whole web if using my normal Ethernet connection linked to my router. As I would expect I only have one Home network showing in the "Network and Sharing Center"

 

When I connect to AirVPN, I then see two networks in the "Network and Sharing Center" my usual HOME and a new Unidentified Network. At this point I loss all internet access. I have searched the web and advice has been to uncheck the "Use default gateway on remote network." on the advanced area of IPv4 properties within the Networking Tab of the VPN Properties. However this option is not present on my screen.

 

Any help welcomed, as AirVPN useless without fix.  Thanks

Presentation1.pdf

[Staff 9972]

Hello,

 

can you please publish the Air client logs taken just after a connection has been allegedly established? Please right-click on the Air tray icon (a white cloud), select "Logs", click "Copy to clipboard" and paste into your message.

 

Kind regards

[Adrian Taylor 0]

Thanks for looking into this, my log is below

 

27/01/2014 - 17:53 AirVPN client version: 1.9

27/01/2014 - 17:53 Reading options from C:\Program Files\air_windows8_i686\AirVPN.xml

27/01/2014 - 17:53 OpenVPN bundle version: OpenVPN 2.3.2

27/01/2014 - 17:53 OpenVPN current version: OpenVPN 2.3.2

27/01/2014 - 17:53 Ready.

27/01/2014 - 17:53 Login...

27/01/2014 - 17:53 Login success.

27/01/2014 - 17:54 Contacting service...

27/01/2014 - 17:54 Connecting...

27/01/2014 - 17:54 OpenVPN 2.3.2 i686-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Aug 22 2013

27/01/2014 - 17:54 Socket Buffers: R=[8192->8192] S=[8192->8192]

27/01/2014 - 17:54 UDPv4 link local: [undef]

27/01/2014 - 17:54 UDPv4 link remote: [AF_INET]46.29.125.13:443

27/01/2014 - 17:54 TLS: Initial packet from [AF_INET]46.29.125.13:443, sid=5de8d8bc cbdb78c1

27/01/2014 - 17:54 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

27/01/2014 - 17:54 VERIFY OK: nsCertType=SERVER

27/01/2014 - 17:54 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

27/01/2014 - 17:54 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

27/01/2014 - 17:54 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

27/01/2014 - 17:54 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

27/01/2014 - 17:54 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

27/01/2014 - 17:54 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

27/01/2014 - 17:54 [server] Peer Connection Initiated with [AF_INET]46.29.125.13:443

27/01/2014 - 17:54 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

27/01/2014 - 17:54 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.24.66 10.4.24.65'

27/01/2014 - 17:54 OPTIONS IMPORT: timers and/or timeouts modified

27/01/2014 - 17:54 OPTIONS IMPORT: LZO parms modified

27/01/2014 - 17:54 OPTIONS IMPORT: --ifconfig/up options modified

27/01/2014 - 17:54 OPTIONS IMPORT: route options modified

27/01/2014 - 17:54 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

27/01/2014 - 17:54 do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

27/01/2014 - 17:54 open_tun, tt->ipv6=0

27/01/2014 - 17:54 TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{446C31CC-C39A-4786-BD28-58096581ABE8}.tap

27/01/2014 - 17:54 TAP-Windows Driver Version 9.9

27/01/2014 - 17:54 Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.24.66/255.255.255.252 on interface {446C31CC-C39A-4786-BD28-58096581ABE8} [DHCP-serv: 10.4.24.65, lease-time: 31536000]

27/01/2014 - 17:54 Successful ARP Flush on interface [18] {446C31CC-C39A-4786-BD28-58096581ABE8}

27/01/2014 - 17:54 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

27/01/2014 - 17:54 C:\Windows\system32\route.exe ADD 46.29.125.13 MASK 255.255.255.255 192.168.0.1

27/01/2014 - 17:54 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

27/01/2014 - 17:54 Route addition via IPAPI succeeded [adaptive]

27/01/2014 - 17:54 C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.24.65

27/01/2014 - 17:54 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

27/01/2014 - 17:54 Route addition via IPAPI succeeded [adaptive]

27/01/2014 - 17:54 C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.24.65

27/01/2014 - 17:54 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

27/01/2014 - 17:54 Route addition via IPAPI succeeded [adaptive]

27/01/2014 - 17:54 C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.24.65

27/01/2014 - 17:54 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

27/01/2014 - 17:54 Route addition via IPAPI succeeded [adaptive]

27/01/2014 - 17:54 Initialization Sequence Completed

27/01/2014 - 17:54 Starting Management Interface...

27/01/2014 - 17:54 Checking...

27/01/2014 - 17:54 Retrieve statistics...

27/01/2014 - 17:55 Connected.

[armywarpig 0]

I have been battling this since the first day I signed up (two whole days ago ).  It is not a good feeling to think you are vpn'd and then you notice you have been using your real internet connection without any warning.  BTW a popup when the VPN disconnects or if you don't have confirmed internet access would be spectacular.

 

Anyways, I am on Windows 8.1 and my situation is exactly the same as the OP's issue. 

 

2/6/2014 - 11:09 PM    AirVPN client version: 1.9    
2/6/2014 - 11:09 PM    Reading options from C:\Program Files\OpenVPN\AirVPN.xml    
2/6/2014 - 11:09 PM    OpenVPN bundle version: OpenVPN 2.3.2    
2/6/2014 - 11:09 PM    OpenVPN current version: OpenVPN 2.3.2    
2/6/2014 - 11:09 PM    Login...    
2/6/2014 - 11:09 PM    Login success.    
2/6/2014 - 11:09 PM    Contacting service...    
2/6/2014 - 11:09 PM    Connecting...    
2/6/2014 - 11:09 PM    OpenVPN 2.3.2 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Aug 22 2013    
2/6/2014 - 11:09 PM    Socket Buffers: R=[65536->65536] S=[65536->65536]    
2/6/2014 - 11:09 PM    UDPv4 link local: [undef]    
2/6/2014 - 11:09 PM    UDPv4 link remote: [AF_INET]192.96.200.18:443    
2/6/2014 - 11:09 PM    TLS: Initial packet from [AF_INET]192.96.200.18:443, sid=89410637 270be2dd    
2/6/2014 - 11:09 PM    VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org    
2/6/2014 - 11:09 PM    VERIFY OK: nsCertType=SERVER    
2/6/2014 - 11:09 PM    VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org    
2/6/2014 - 11:09 PM    Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key    
2/6/2014 - 11:09 PM    Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication    
2/6/2014 - 11:09 PM    Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key    
2/6/2014 - 11:09 PM    Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication    
2/6/2014 - 11:09 PM    Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA    
2/6/2014 - 11:09 PM    [server] Peer Connection Initiated with [AF_INET]192.96.200.18:443    
2/6/2014 - 11:09 PM    SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)    
2/6/2014 - 11:09 PM    PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.72.158 10.4.72.157'    
2/6/2014 - 11:09 PM    OPTIONS IMPORT: timers and/or timeouts modified    
2/6/2014 - 11:09 PM    OPTIONS IMPORT: LZO parms modified    
2/6/2014 - 11:09 PM    OPTIONS IMPORT: --ifconfig/up options modified    
2/6/2014 - 11:09 PM    OPTIONS IMPORT: route options modified    
2/6/2014 - 11:09 PM    OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified    
2/6/2014 - 11:09 PM    do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0    
2/6/2014 - 11:09 PM    open_tun, tt->ipv6=0    
2/6/2014 - 11:09 PM    TAP-WIN32 device [Air VPN] opened: \\.\Global\{03C869F5-C2D4-46AE-BC53-CE3A72093754}.tap    
2/6/2014 - 11:09 PM    TAP-Windows Driver Version 9.9     
2/6/2014 - 11:09 PM    Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.72.158/255.255.255.252 on interface {03C869F5-C2D4-46AE-BC53-CE3A72093754} [DHCP-serv: 10.4.72.157, lease-time: 31536000]    
2/6/2014 - 11:09 PM    Successful ARP Flush on interface [8] {03C869F5-C2D4-46AE-BC53-CE3A72093754}    
2/6/2014 - 11:09 PM    TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up    
2/6/2014 - 11:09 PM    C:\WINDOWS\system32\route.exe ADD 192.96.200.18 MASK 255.255.255.255 192.168.1.1    
2/6/2014 - 11:09 PM    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=10 and dwForwardType=4    
2/6/2014 - 11:09 PM    Route addition via IPAPI succeeded [adaptive]    
2/6/2014 - 11:09 PM    C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.72.157    
2/6/2014 - 11:09 PM    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
2/6/2014 - 11:09 PM    Route addition via IPAPI succeeded [adaptive]    
2/6/2014 - 11:09 PM    C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.72.157    
2/6/2014 - 11:09 PM    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
2/6/2014 - 11:09 PM    Route addition via IPAPI succeeded [adaptive]    
2/6/2014 - 11:09 PM    C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.72.157    
2/6/2014 - 11:09 PM    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
2/6/2014 - 11:09 PM    Route addition via IPAPI succeeded [adaptive]    
2/6/2014 - 11:09 PM    Initialization Sequence Completed    
2/6/2014 - 11:09 PM    Starting Management Interface...    
2/6/2014 - 11:09 PM    Checking...    
2/6/2014 - 11:09 PM    Retrieve statistics...    
2/6/2014 - 11:09 PM    Connected.    
 

[armywarpig 0]

I fixed mine............... (preemptive emoticon)

 

I did not see the port exception required on the router.

 

I had to accept the port airvpn wanted or specify my own and open it.  Opened the port and the internet access came right back.  Now its is time to find out if I keep this time. 

 

EDIT - It is gone again...............

[Guest Hellas]

In pratica ho lo stesso problema su windows7 pro, non appena avvio il client di AirVpn perdo l'accesso ad internet, anzi, non riesco nemmeno ad accedere all'indirizzo locale del router. Ho provato il port forwarding della 443 ma non è cambiato nulla. Suggerimenti?

[Guest Hellas]

Ho risolto.

[OpenSourcerer 1435]

In pratica ho lo stesso problema su windows7 pro, non appena avvio il client di AirVpn perdo l'accesso ad internet, anzi, non riesco nemmeno ad accedere all'indirizzo locale del router. Ho provato il port forwarding della 443 ma non è cambiato nulla. Suggerimenti?

 

This is an english forum. Please write in english so that everyone can help you and not only the italian people. No offense.