Can't connect

[Indigo35 4]

I was connected to Serpentis, and it disconnected by itself.

Now, when I try to connect to another server, it says can't connect on my Viscosity client.

The website said I am already connected to Sirius (which is the server I am trying to connect to) but my Viscosity is saying incorrect username and password.

How do I fix this?

[Staff 9762]

I was connected to Serpentis, and it disconnected by itself.

Now, when I try to connect to another server, it says can't connect on my Viscosity client.

The website said I am already connected to Sirius (which is the server I am trying to connect to) but my Viscosity is saying incorrect username and password.

How do I fix this?

Hello!

Your account is currently connected and exchanging data.

Please let us know at your convenience if the issue is solved.

Kind regards

[Indigo35 4]

I'm connected now, but why the website said at the top that I was connected and at the bottom it gave my real ISP is strange.

Any ideas?

[Staff 9762]

I'm connected now, but why the website said at the top that I was connected and at the bottom it gave my real ISP is strange.

Any ideas?

Hello!

Were you using different devices?

Kind regards

[Indigo35 4]

Not at all -- just one.

[Indigo35 4]

And it's happening again today.

I was connected to Sirus. I manually disconnected.

I tried to re connect to Serpentis, and Viscosity is telling me invalid username and/or password.

In fact, I can't connect to any of the servers.

This issue just started yesterday.

At the top it says, "Last attempted connection failed 25s ago.

Reason: Already logged on 'Serpentis'."

I assure you I am NOT connected to the AirVPN; in fact, at the BOTTOM of this page it says:

"Not connected.

Your current IP: XXX.XX.XX.XX"

So something is definitely happening on your end. One page says I am connected, but at the other end of the page it says that I am not.

[Staff 9762]

Hello!

We're looking into this. Did it start to happen to you since yesterday?

Kind regards

[Indigo35 4]

Yes, just yesterday.

Previously, I was able to switch servers on the fly.

Now, the top says I last tried X number of seconds and it failed as I am currently connected to the server I just disconnected from.

And at the bottom, it has my real IP addy and says I am not connected.

Viscosity continues to reject a connection saying my user name and/or password is incorrect.

[Staff 9762]

Yes, just yesterday.

Previously, I was able to switch servers on the fly.

Now, the top says I last tried X number of seconds and it failed as I am currently connected to the server I just disconnected from.

And at the bottom, it has my real IP addy and says I am not connected.

Viscosity continues to reject a connection saying my user name and/or password is incorrect.

Hello!

In the last 28 minutes your account has never connected and has tried no connections. If you tried the connection during this time window, can you please send us the Viscosity logs?

Kind regards

[psychocydd 0]

please delete. sorry is not relevant to this topic after rereading

[Indigo35 4]

I have tried connections.

Nov 10 13:17:49: Viscosity Mac 1.4.2 (1092)

Nov 10 13:17:49: Viscosity OpenVPN Engine Started

Nov 10 13:17:49: Running on Mac OS X 10.8.2

Nov 10 13:17:49: ---------

Nov 10 13:17:49: Checking reachability status of connection...

Nov 10 13:17:49: Connection is reachable. Starting connection attempt.

Nov 10 13:17:51: OpenVPN 2.2.1 x86_64-apple-darwin10.8.0 [sSL] [LZO2] [PKCS11] [eurephia] built on Aug 1 2011

Nov 10 13:17:50: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 13:17:50: LZO compression initialized

Nov 10 13:17:50: UDPv4 link local: [undef]

Nov 10 13:17:50: UDPv4 link remote: 108.59.8.147:443

Nov 10 13:17:51: [server] Peer Connection Initiated with 108.59.8.147:443

Nov 10 13:17:54: AUTH: Received AUTH_FAILED control message

Nov 10 13:17:54: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 13:17:55: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 13:17:55: LZO compression initialized

Nov 10 13:17:55: UDPv4 link local: [undef]

Nov 10 13:17:55: UDPv4 link remote: 108.59.8.147:443

Nov 10 13:17:56: [server] Peer Connection Initiated with 108.59.8.147:443

Nov 10 13:17:58: AUTH: Received AUTH_FAILED control message

Nov 10 13:17:58: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 13:18:00: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 13:18:00: LZO compression initialized

Nov 10 13:18:00: UDPv4 link local: [undef]

Nov 10 13:18:00: UDPv4 link remote: 108.59.8.147:443

Nov 10 13:18:01: [server] Peer Connection Initiated with 108.59.8.147:443

Nov 10 13:18:03: AUTH: Received AUTH_FAILED control message

Nov 10 13:18:03: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 13:18:05: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 13:18:05: LZO compression initialized

Nov 10 13:18:05: UDPv4 link local: [undef]

Nov 10 13:18:05: UDPv4 link remote: 108.59.8.147:443

Nov 10 13:18:06: [server] Peer Connection Initiated with 108.59.8.147:443

Nov 10 13:18:08: AUTH: Received AUTH_FAILED control message

Nov 10 13:18:08: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 13:18:09: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 13:18:09: LZO compression initialized

Nov 10 13:18:09: UDPv4 link local: [undef]

Nov 10 13:18:09: UDPv4 link remote: 108.59.8.147:443

Nov 10 13:18:10: [server] Peer Connection Initiated with 108.59.8.147:443

[Indigo35 4]

I managed to connect to Sirius, but not after quite a bit of trouble in getting it working.

[Staff 9762]

I managed to connect to Sirius, but not after quite a bit of trouble in getting it working.

Hello!

Thank you for the information. If you try a connection over a TCP port do you have the same problem?

Kind regards

[Indigo35 4]

I haven't tried TCP. I thought UDP was the better type of connection?

What are you thoughts of OpenVPN over TCP vs. UDP?

[Staff 9762]

I haven't tried TCP. I thought UDP was the better type of connection?

What are you thoughts of OpenVPN over TCP vs. UDP?

Hello!

You're right, under a performance point of view UDP is better.

Please see here for more information:

https://airvpn.org/faq#udp_vs_tcp

Kind regards

[Indigo35 4]

Does my connection log look like there were any issues going on?

[Staff 9762]

Does my connection log look like there were any issues going on?

Hello!

Actually not, no particular problem is displayed in them before the credentials rejection. What happens with a connection over a TCP port?

Kind regards

[Indigo35 4]

I haven't tried TCP. Yet.

Should I go into the file configurator and make a set of connections solely based on the TCP protocol and work with them for awhile and see how it works?

Is TCP just as secure?

[Staff 9762]

I haven't tried TCP. Yet.

Should I go into the file configurator and make a set of connections solely based on the TCP protocol and work with them for awhile and see how it works?

Yes, if you can do that you might give us some useful information for troubleshooting. We will anyway try to reproduce your problem if you can't do that.

Is TCP just as secure?

Basically TCP protects against some replay attacks on top of OpenVPN protection, while with UDP the replay attacks are defeated with OpenVPN replay-protection sliding-window and time window, besides HMAC authentication.

https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3773&Itemid=142#3784

Kind regards

[Indigo35 4]

I'm still having the same issues.

I was connected to a server, manually disconnected.

I'm trying to connect to Phoenicus via TCP and it won't let me connect. Viscosity is saying invalid user name and password.

Here is the most recent VPN log:

Nov 10 14:50:42: Viscosity Mac 1.4.2 (1092)

Nov 10 14:50:42: Viscosity OpenVPN Engine Started

Nov 10 14:50:42: Running on Mac OS X 10.8.2

Nov 10 14:50:42: ---------

Nov 10 14:50:42: Checking reachability status of connection...

Nov 10 14:50:42: Connection is reachable. Starting connection attempt.

Nov 10 14:50:44: OpenVPN 2.2.1 x86_64-apple-darwin10.8.0 [sSL] [LZO2] [PKCS11] [eurephia] built on Aug 1 2011

Nov 10 14:50:43: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 14:50:43: LZO compression initialized

Nov 10 14:50:43: UDPv4 link local: [undef]

Nov 10 14:50:43: UDPv4 link remote: 109.163.230.232:443

Nov 10 14:50:47: [server] Peer Connection Initiated with 109.163.230.232:443

Nov 10 14:50:51: AUTH: Received AUTH_FAILED control message

Nov 10 14:50:51: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 14:50:54: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 14:50:54: LZO compression initialized

Nov 10 14:50:54: UDPv4 link local: [undef]

Nov 10 14:50:54: UDPv4 link remote: 109.163.230.232:443

Nov 10 14:50:57: [server] Peer Connection Initiated with 109.163.230.232:443

Nov 10 14:50:59: AUTH: Received AUTH_FAILED control message

Nov 10 14:50:59: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 14:51:00: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 14:51:00: LZO compression initialized

Nov 10 14:51:00: UDPv4 link local: [undef]

Nov 10 14:51:00: UDPv4 link remote: 109.163.230.232:443

Nov 10 14:51:03: [server] Peer Connection Initiated with 109.163.230.232:443

Nov 10 14:51:05: AUTH: Received AUTH_FAILED control message

Nov 10 14:51:05: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 14:51:07: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 14:51:07: LZO compression initialized

Nov 10 14:51:07: UDPv4 link local: [undef]

Nov 10 14:51:07: UDPv4 link remote: 109.163.230.232:443

Nov 10 14:51:10: [server] Peer Connection Initiated with 109.163.230.232:443

Nov 10 14:51:13: AUTH: Received AUTH_FAILED control message

Nov 10 14:51:13: SIGUSR1[soft,auth-failure] received, process restarting

Nov 10 14:51:15: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Nov 10 14:51:15: LZO compression initialized

Nov 10 14:51:15: UDPv4 link local: [undef]

Nov 10 14:51:15: UDPv4 link remote: 109.163.230.232:443

Very frustrating.

[Staff 9762]

I'm still having the same issues.

I was connected to a server, manually disconnected.

I'm trying to connect to Phoenicus via TCP and it won't let me connect. Viscosity is saying invalid user name and password.

Here is the most recent VPN log:

Hello!

The connection, as you can see from the logs, was over UDP, not TCP. You might like to try a connection over TCP while we investigate.

Kind regards

[diablo99 0]

I am experiencing the exact same issue. I have now tried with TCP as well and get the same results (AUTH Failed). Checking the status it is reporting that the connection failed because I am already connected to Phoenicis. But I am not.

Oddly, further down on the status page, it states "You are currently connected to Virginis server, located in Switzerland, since 26m 46s ago." Again I am not. In fact my TAP is disabled. I am not connected with any other devices either.

I have had this happen intermittently and have to just let it sit for an hour or so and then finally I can reconnect.

Would it be possible for you guys to expose a button on the site that allows a user to close all connections to all servers? That would be really helpful. It's painful to just sit and wait for the server to update status.

[diablo99 0]

Sorry i think I replied in the wrong spot before. Regardless, I am having the same exact issue. Right now, my status page indicates: "Last attempted connection failed 1m 53s ago.

Reason: Already logged on 'Phoenicis'."

I am not connected (Only use the one device to connect).

And further down in current session statistics it states:

"You are currently connected to Virginis server, located in Switzerland, since 1h 46m 47s ago."

I now can't connect to any server until eventually this server finally drops the connection. Pretty annoying.

What I would love to see, is a button in the session section that would disconnect my user from all servers. This way I could manually resolve this issue. Just a thought...anyway +1 for this issue occurring lately.

Thanks for any help!

[Staff 9762]

@diablo99

Hello!

We apologize for the inconvenience. We're working on the problem.

Kind regards

[skxBMrYsxlli 9]

+1 Can not connect because server thinks I'm connected.

+1 for manual disconnect button.

A way to manually reset the connection state would be great until this problem is eliminated.