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No more Italian streaming possible

Rai Mediaset Streaming Italy

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#1 Rausgelost

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Posted 11 July 2018 - 07:53 PM

Hi AirVPN support and users,

 

about two weeks ago, watching rai.it live TV via AirVPN stopped working. I always get the message that the content I want to stream is only available for people living in Italy.  Since this week, also mediaset.it stopped working. The mediaset player however is reporting the following error: "The media playback was aborted because too many consecutive download errors occurred.". The setup (Linux with OpenVPN) itself didn't changed. The nameserver is correctly set in the resolv.conf file (to 10.4.0.1).

 

Is there are problem with the routing? Can anybody confirm this problem?

 

Thanks in advance



#2 Staff

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Posted 12 July 2018 - 09:57 AM

Hello!

We do not see this problem with RAI (tested from a few random servers around the world). Can you list the server(s) you experience this problem on? Mediaset problem is confirmed and we're checking.

 

Kind regards



#3 Rausgelost

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Posted 12 July 2018 - 03:12 PM

Hello!

We do not see this problem with RAI (tested from a few random servers around the world). Can you list the server(s) you experience this problem on? Mediaset problem is confirmed and we're checking.

 

Kind regards

 

Thanks for your quick answer.

 

I'm using all servers provided by AirVPN in Germany. With that being said, the remove entry in the OpenVPN is: remote de.vpn.airdns.org 443

 

Is there any ETA for a fix with Mediaset?

 

Best regards



#4 Staff

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Posted 13 July 2018 - 05:09 PM

Hello!

 

We confirm that we can't see any problem with RAI. About Mediaset, we should have sorted the issue out, can you please try now?

 

Kind regards



#5 Rausgelost

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Posted 14 July 2018 - 09:01 AM

Sadly, I still get the "The media playback was aborted because too many consecutive download errors occurred." error for Mediaset. Also rai live streams doesn't work. They still block me with a notification that I try to access the live stream as a non Italian. Maybe the following traceroute snippet gives you more information although I don't see a problem here:

[...]
 4  po-102.agg01.fra-10.leaseweb.net (31.31.38.146)  32.819 ms po-101.agg01.fra-12.leaseweb.net (31.31.38.100)  34.632 ms po-101.agg01.fra-10.leaseweb.net (31.31.38.144)  35.966 ms
 5  et-50-1.agg02.ams-01.leaseweb.net (31.31.34.28)  43.624 ms et-51-1.agg01.ams-01.leaseweb.net (31.31.34.26)  45.969 ms et-50-1.agg02.ams-01.leaseweb.net (31.31.34.28)  46.563 ms
 6  be-31.bb03.ams-01.leaseweb.net (31.31.34.115)  50.041 ms ae-42.bb04.ams-01.leaseweb.net (31.31.34.35)  26.882 ms be-31.bb03.ams-01.leaseweb.net (31.31.34.115)  28.125 ms
 7  xe-7-0-14-0.ams-koo-score-2-re0.interoute.net (84.233.190.45)  29.688 ms xe-2-1-2-0.ams-koo-score-1-re0.interoute.net (84.233.190.41)  31.091 ms  32.394 ms
 8  ae1-0.fra-006-score-1-re0.interoute.net (84.233.190.50)  59.685 ms  60.981 ms  62.318 ms
 9  ae1-0.fra-006-score-1-re0.interoute.net (84.233.190.50)  63.399 ms ae1-0.mil-cal-score-1-re0.interoute.net (89.202.146.89)  66.590 ms  67.999 ms
10  ae1-0.mil-cal-score-1-re0.interoute.net (89.202.146.89)  69.128 ms ae0-0.mil-cal-score-2-re0.interoute.net (89.202.146.86)  44.726 ms ae1-0.mil-cal-score-1-re0.interoute.net (89.202.146.89)  54.906 ms
11  ae2-0.rom-cor-score-1-re0.interoute.net (89.202.146.162)  56.313 ms  57.818 ms  59.420 ms
12  ae2-0.rom-cor-score-1-re0.interoute.net (89.202.146.162)  53.496 ms  54.882 ms 89.202.196.122 (89.202.196.122)  57.635 ms
13  212.162.64.154 (212.162.64.154)  58.269 ms 212.162.64.146 (212.162.64.146)  60.060 ms 89.202.196.122 (89.202.196.122)  61.045 ms
14  * 212.162.64.154 (212.162.64.154)  63.955 ms  65.542 ms
[...]

Which VPN servers did you tried? Also the German once? Is there are a homepage where I can check my settings (network, browser, etc.) so that I'm able to see where the problem lies down with Rai?

 

EDIT: I can confirm that both works (Mediaset and Rai), when I'm using the servers in Netherlands (the generated filename is AirVPN_Netherlands_UDP-443.ovpn). Using the AirVPN_Germany_UDP-443.ovpn file still results in the error above.



#6 Rausgelost

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Posted 01 August 2018 - 06:01 PM

Sorry to bother you again but RAI is blocked once more. I've tested Europe, Germany and Netherlands and with all three of them I get the information screen from RAI telling me that the content is only available within Italy. Mediaset however still works.



#7 Staff

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Posted 01 August 2018 - 08:15 PM

Hello!
 

We confirm that, unfortunately, RAI is no more accessible from our infrastructure.

 

Kind regards



#8 Rausgelost

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Posted 03 August 2018 - 05:39 AM

Hello!
 

We confirm that, unfortunately, RAI is no more accessible from our infrastructure.

 

Kind regards

 

Thanks as always for your quick answer. Is there an ETA when this will be fixed?



#9 Staff

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Posted 03 August 2018 - 10:57 AM

Hello!
 

We confirm that, unfortunately, RAI is no more accessible from our infrastructure.

 

Kind regards

 

Thanks as always for your quick answer. Is there an ETA when this will be fixed?

 

 

Hello!

 

We prefer to not promise anything because the block might be pertaining to all IP addresses which have not been assigned to Italy residential ISPs, in which case we would be unable to resolve the bloc, unfortunately.

 

Kind regards



#10 Member

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Posted 25 August 2018 - 06:40 AM

Hi,

any follow-up on this issue? RAI content still not accessible.

 

Thanks for your work.

 

Best,



#11 poppybeano

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Posted 12 September 2018 - 11:50 PM

RAIPLAY is not accessible out side ITALY,  is this something you can fix on your end or is RAI blocking VPN access?



#12 Staff

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Posted 13 September 2018 - 12:50 PM

Hello!

 

RAI is restricting access to IP addresses that have been assigned to Italian residential ISPs, so RAI is no more accessible from our infrastructure.

 

Kind regards







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