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Free trial request unanswered after 3 DAYS

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#1 libiterl



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Posted 23 November 2017 - 12:02 PM

Has my support ticket gone lost?


I just wanted to try evaluate the service before considering a purchase, but if support is this slow for a simple request, then I really don't know what to think.

#2 Staff


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Posted 23 November 2017 - 09:12 PM



Please consider that most trial requests are not handled by a human being. In any case allow 1-3 days for a trial request to be processed, according to availability. Since you claim 3 days have already passed by, you can resubmit your request or, if you are in a hurry, just buy a regular plan and then ask for a refund if you're not satisfied with the service (within 3 days you don't even have to provide a reason, we follow a no questions asked refund policy). As you can see, we also provide the option to buy a 3 days plan for just 1 EUR (currently 0.65 EUR due to Black Friday extended week promotion).


Response times to trial requests and to non-customers have nothing to do with response times for technical or sales support to customers.


Kind regards

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