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zombie1982 wrote: We fully understand your disappointment and all premium members will be compensated for downtime. Unfortunately, after almost 1 year of excellent service from our provider, the first serious issue has been faced by it with lack of assistance and competence. Therefore we are diversifying deployment of our infrastructure in order to prevent similar problems in the future. Please follow our updates on the 1st message of this topic. Kind regards AirVPN admins

Hello! We are facing a major incident to our infrastructure, probably due to our provider. VPN servers are not responding. We are inquiring and we will keep you updated. Premium users will be refunded for the downtime Kind regards AirVPN admins UPDATE 19:35 CET - 12 Mar 2011 As we suspected, the total outage of the VPN servers is entirely our provider's responsability. Unfortunately, nobody from that company could be reached at the moment, so we have no feedback from them. We will clarify the situation as soon so possible. We also would like to ensure all our premium members that our services will be restored in any case, with or without our current provider cooperation. If, for any reason, this website too should become unreachable, you will be able to follow updates (and eventually new link to the website) through our twitter account: https://twitter.com/airvpn UPDATE 21:50 CET - 13 Mar 2011 We are working as fast as possible to bring back service for premium users. We can't give an exact date and time, but we announce that new server will be in installation phase tomorrow morning early, in case we can't rescue previous VPN servers. This is a precaution action due to the total lack of answers and assistance, at this time, from our current servers provider. Please note that no data regarding accounts is kept on the VPN servers which are currently unresponsive. UPDATE 11:00 CET - 14 Mar 2011 After having finally received feedback from our current provider, there is no interest to continue our commercial relationship with it since this incident shows that its quality and support standards do not meet our requirements anymore. New server installation procedure had already started earlier this morning, so premium service will be restored very soon. We will keep you updated. We apologize for the inconvenience. UPDATE 12:45 CET - 15 Mar 2011 Although we can't give an exact ETA for premium services at the moment, we confirm that everything is proceeding as planned with minimal delays due to servers installation and connections. A very rough estimate to bring back services is within 24 hrs from now. Don't take this ETA for granted but we assure you that we are doing our best during these days. We would like to express our gratitude to all our members who are showing support with very nice words. It is very much appreciated, thank you. UPDATE 17:25 CET - 16 Mar 2011 The first server for premium members has just been connected. We're starting to work on it; from now on we need some or several hours to "integrate" it in our infrastructure and make it available to you. It is located in a datacenter in the Netherlands and is sufficient to satisfy demand of all premium users. Furthermore, we are still waiting for the installation and connection of another server, which will be dedicated to premium users too, located in a datacenter in Germany. It should be ready in the next 24/48 hrs. We are also preparing some good surprise for premium members. You will receive updates as usual, as well as instructions to connect to the new servers. UPDATE 20:00 CET - 16 Mar 2011 Server in the Netherlands passed tests and is currently properly configured and operational. We are performing some more tests and if everything is ok we will give premium members access to it later in the evening (CET). UPDATE 20:25 CET - 16 Mar 2011 Service is now UP for all premium members! Please note that if you connect without AirVPN client, you need to re-generate configuration file. You can do that simply selecting "Member"-->"Access without our client" and choosing your favourite port. We will soon give you more news about the new server in Germany, compensations for downtime and new special offers aimed to premium members. UPDATE 02:35 CET - 17 Mar 2011 German server has been installed and is now available to premium members! As usual, if you connect without AirVPN client, you can generate a new configuration by simply selecting "Member"-->"Access without our client". Keep the different configurations (for ports and servers) with different names so that you can choose freely each time you connect with OpenVPN client. With the current configuration, we are now providing the minimum guaranteed allocated bandwidth as we did before the outage. Soon we will deliver the compensations due to our premium members for the outage.

In your opinion, what are the most important features of a VPN service for citizens? Don't be shy, tell us! Kind regards AirVPN

dhruvpandit wrote: Hello! Please note that SymVPN is not compatible with OpenVPN, so you can't use it to connect to Air. Kind regards AirVPN admins

gattolino wrote: Hello! Just checked: no problems from the premium server. Kind regards AirVPN

md88x wrote: Hello! Could you please try to run the OpenVPN GUI and copy & paste the log which is displayed in its window? Kind regards AirVPN admins

md88x wrote: Hello! The log files are located in the log directory of your OpenVPN client software. Kind regards AirVPN admins

Hello! Could you please send us, in private, your complete OpenVPN log file? Kind regards AirVPN admins

md88x wrote: Hello! If you refer to the connection to our website, please note that the valid SSL certificate is for https://airvpn.org Be sure to type it exactly in your browser (do not add www for example). If you refer to some other issue, do not hesitate to contact us again. Kind regards AirVPN admins

Hello! Some of the payment methods suggested in this thread have unacceptable conditions for us. However, there is a simpler method to reassure the cautious (or "paranoid", as you define him/her) customer. 1) Contact us and require a coupon 2) Pay the coupon with your regular PayPal or AlertPay account 3) Receive the coupon via e-mail 4) Use the coupon to activate an account completely unrelated (different e-mail address, no sensitive data or nickname). Take care to activate the account when you're already connected to the VPN (for example, to the free server), so that, thanks to no logging, not even the activation may be related to an IP address. For the paranoid, it's better to use the coupon and activate the account while using AirVPN over TOR, or TOR alone. In this way, no identity correlation between payer and account can be proved, legally or otherwise, not even if, for a mysterious "attack of madness" and business suicide will, we wanted to. Kind regards AirVPN admins

akkiisgreat wrote: Hello! Premium service is reserved to paying members. You can evaluate the performance in a few days, after that we offer a 100% refund, no questions asked. Kind regards AirVPN admins

dziGfxcDemk wrote: Hello! There is no limit on the number of users who can connect, except physical machine limitations. These limitations are far to be reached and anyway, even if reached, we would expand the infrastructure in our ongoing commitment against censorship and in protection of Net Neutrality. That said, we don't guarantee anything on the free service, it is given "as is". It is free, but no bandwidth, uptime or connection availability is guaranteed. Please upgrade to premium membership to use a full featured VPN with guaranteed bandwidth, uptime and much more. Currently the free server is up and running, so it might be a problem on your side. Do not hesitate to open a ticket if you can't solve the issue and please attach your complete OpenVPN connection log. Kind regards AirVPN admins

akkiisgreat wrote: Hello! There is no guaranteed bandwidth on the free server, it's best effort. Please switch to a premium membership to have guaranteed bandwidth and much more! Kind regards AirVPN admins

ActiveDNS wrote: Hello! Check the 1st step. You should copy all the files inside air.zip and paste them not in bin, but in OpenVPN configuration directory. Finally, first connect to your ISP (even in dial-ip), and THEN connect to AirVPN. Kind regards Paolo AirVPN

ActiveDNS wrote: Hello! Please follow our instructions and use OpenVPN client to connect to AirVPN. Cisco client is based on IPsec, not OpenVPN. You can find instructions for Windows on menu "More"-->"Access with..."-->"Windows". Kind regards AirVPN admins

dnniwa485 wrote: We will look into the matter, thank you for your warning. Kind regards AirVPN admins

dnniwa485 wrote: Thank you very much! Your account is already on premium status (according to the e-mail specified in the AlertPay payment). Do not hesitate to contact us for any information. Kind regards AirVPN admins

dnniwa485 wrote: Hello! Yes, it is possible. Currency conversion is automatically performed by AlertPay. Kind regards AirVPN admins

@ferridder Hello! You are trying to access the premium server. The free server is Polaris, 94.23.211.188. We hope that the service will meet your expectations so that you will upgrade to premium membership which have much more bandwidth and help us sustain our commitment to privacy and against censorship. Kind regards AirVPN admins

@corrado1972 Hello! Yes, it is possible, through AlertPay. https://www.alertpay.com You can send the payment to info@airvpn.org For any further information, do not hesitate to contact us. Kind regards AirVPN admins

Hello! Valentine's Day! We send #datalove and offer -20% on premium membership today. Insert code valentine (lower case) just before the checkout and click "Apply" Kind regards AirVPN admins

@gorix Hello! Yes, there must be a problem on your system. You should investigate why OpenVPN tries to connect to 127.0.0.1. Make sure you have followed our previous suggestions. Kind regards AirVPN admins

@gorix Hello! As you can see, your OpenVPN client tries to connect to localhost (127.0.0.1). Make sure you have copied all files inside air.zip into OpenVPN configuration directory. Instructions for Windows to connect with AirVPN client or directly with OpenVPN client can be found here: https://airvpn.org/index.php?option=com_content&view=article&id=69&Itemid=123 Kind regards AirVPN admins

@metodios Hello! The free coupons were limited to free premium membership for 1 month or 3 months. They did not give premium membership forever. Kind regards AirVPN admins

Hello! First problem is that your TUN/TAP interface is not coming up. See here for hints on how to solve the problem in Windows system: http://openvpn.net/index.php/open-source/faq/79-client/259-tap-win32-adapter-is-not-coming-up-qinitialization-sequence-completed-with-errorsq.html Second problem seems to be related to your line quality (unfortunately we can't do anything about it). Third problem (no connection on certain ports) may be related to firewall misconfiguration or your ISP configuration. Check your firewall and see whether your ISP blocks certain connections; if it's the case, try connection on port 53. Kind regards AirVPN admins