Staff

Hello! Our frontend changed IP address. The new IP address is 85.17.207.151. Please change again you hosts file line to: 85.17.207.151 airvpn.org If this does not solve the problem, can you please try a connection with OpenVPN GUI? Kind regards

Hello! As far as we know it's not possible to run OpenVPN on a Xbox, but you might connect the Xbox with an Ethernet cable to a computer which acts as a gateway. The computer establishes the connection to an Air server, then allows Internet sharing to the Xbox. Please determine the Xbox IP address in your network if it's static or tell us whether it accepts a DHCP-pushed IP from the router and send us your Comodo rules, Network Zones and how your local network is defined. We're looking forward to hearing from you. Kind regards

Hello! Yes, DD-WRT supports Policy Based Routing with multiple routing tables: http://www.dd-wrt.com/wiki/index.php/Policy_Based_Routing So you might say, for example, that 192.168.1.101 uses the tunnel, while 192.168.1.102 does not. Kind regards

Hello! Thank you very much for the information. We're very glad to know that you managed to solve the problem. In order to help possible other customers with the same router model, can you please publish your solution at your convenience? Thanks in advance. Kind regards

Hello! Can you please try to change server? We're detecting intermittent line problems on Arietis. https://airvpn.org/status Kind regards

Hello! Unfortunately this looks like a known DD-WRT firmware bug: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=4292&limit=6&limitstart=6&Itemid=142#4358 The challenge is finding for your router the last working firmware version. You can probably find precious indications on the provided link. This is because the router really establishes a connection, but then starts "messing up" and does not tunnel anything from the devices, while at the same time it keeps the connection alive. Kind regards

Hello! Please right-click on the Air dock icon. It's the circular small icon with a white cloud on a blue sky in the dock, which appears when airvpn.exe is running. Select "Logs". A window will open up. Click on "Copy to clipboard", a big button at the bottom of the window. Then paste in the forum (right-click on the message composition window and select "Paste"). Kind regards

Hello! You can do that, there are no privacy risks. Kind regards

Hello! Maybe you have an invalid e-mail address registered in our system? If you're still facing issues, please do not hesitate to contact us in the forum or by directly writing to info@airvpn.org Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Switzerland is available: Geminorum. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on port 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! In order to improve the service we're glad to inform you that we're going to change frontend servers. Those of you who inserted in their hosts file the line: 46.105.19.36 airvpn.org in order to resolve airvpn.org (even when firewall rules prevent that) will need to modify it with: 85.17.207.151 airvpn.org Furthermore, any 46.105.19.36 IP address in any firewall rule will have to be replaced with 85.17.207.151 Kind regards

Hello! No, we don't. Please do not hesitate to contact us for any further information. Kind regards

Hello! In order to send us the connection logs, please right-click on the Air dock icon and select "Logs". Then click on "Copy to clipboard" and paste here. Also, your Comodo rules and Network Zones definitions will be helpful for troubleshooting. We're looking forward to hearing from you. Kind regards

Hello! Yes, it's safe. See also: http://www.iana.org/assignments/ipv4-address-space/ipv4-address-space.xml Kind regards

Hello! Yes, you can use it. You need to uninstall 2.2.2 completely (so you'll also have the new, improved TAP-Win32 adapter) and install 2.3_beta*. Being a beta version, you should not expect the same stability of 2.2.2. Kind regards

Hello! Yes, 100% means total available bandwidth in use, so that server (apart from bursts) can't give any more bandwidth. The monitor also shows a percentage graphic bar, the flag of the country where the server is physically in, the name of the datacenter location/town, the number of currently connected clients. On the right you can see self-explanatory tables that are useful to check servers speed and stability. Kind regards

Hello! We're very glad to know that the problem is solved. We don't know what may happen if you re-enable PeerBlock after the connection, you should try it to know for sure. You don't need PeerBlock anyway when you're connected to a VPN server. Kind regards

Hello! Thank you for your inquiry. It's not a problem. The anonymity layer is just the same regardless of your ISP allowing or not port forwarding (in some cases, your ISP NOT allowing port forwarding is an additional security). It's important to note that AirVPN will let you bypass this limitation, i.e. you can remotely forward ports on our system and finally be able to receive incoming connections from the outside, if you wish so. Kind regards

Hello! Yes, it has been reported by some customers that network-manager (apparently any version) sometimes needs to be restarted in order to allow a new connection. Thank you! Kind regards

Hello! Before upgrading, did you try a connection with any firewall, antivirus etc. deactivated? Can you please send us the logs of the new OpenVPN connections? Kind regards

Hello! No, PeerBlock should not interfere. Anyway, please try again with any firewall, antivirus, PeerBlock deactivated. If it still fails, try to upgrade to OpenVPN 2.3_beta1, released just a couple of weeks ago. Uninstall completely OpenVPN 2.2.2 and install OpenVPN 2.3_beta1 available here: http://openvpn.net/index.php/open-source/downloads.html Restore your configuration file to the original form (i.e. delete route-delay and route-method directives), or re-generate new files with the configuration generator, and try again. Kind regards

Hello! You can put those directives anywhere in the configuration file. You can try both TCP and UDP ports. Now please try to re-add: route-method exe Do not delete the line: route-delay 10 50 And as usual please send us the logs at your convenience. Kind regards

Hello! Please follow thread https://airvpn.org/index.php?option=com_kunena&func=view&catid=2&id=4545&Itemid=142 It appears the very same problem. Kind regards

Hello! Now please edit again the Air*.ovpn file. Please delete the line: route-method exe Please modify the "route-delay" line in the following way: route-delay 10 50 and finally please send us again the connection logs. Kind regards

Hello! Actually, account "sayal" has been connected and actively exchanging data since hours. The account is still connected at the time of writing. There is no timeout in the session closure when you disconnect. Only in case of a "dirty" disconnection you might have to wait 60 seconds to reconnect. Kind regards