Staff

Hello! You have even to consider that: the One Month plan still exists with the same price since 2011the Three Months plan still exists with the same price since 2011the Six Months plan still exists with a lower price (30 EUR in 2011, 29 EUR now)the One Year plan still exists with a lower price (54 EUR in 2011, 49 EUR now)If we wanted to lock you in, we wouldn't have lowered prices of shorter term plans and/or we could have scratched some plan types. About the longer term commitments, in a sense you bet that the quality of service will remain high and that the service will still exist, in exchange of a remarkable discount. That's a bet that at the end of the day you must decide on your own, but anyway we have left exactly the same freedom of choice you had in 2011, so you are free to just ignore the new 2 and 3 Years Plans. Therefore we hardly see a truly rational explanation for your complaints, we are sorry... Kind regards

Sadly this is never going to happen due to the master password. Hello! That's correct, and we would dare to say "gladly", and not "sadly". Since when additional security is such a sad thing? By the way, starting from version 2.1, you can fall back to the lower security level offered by OpenVPN for Android. Be aware that such settings will allow traffic leaks outside the VPN tunnel in a variety of circumstances. Starting from version 2.1, in Eddie you can disable the VPN lock to have the identical behavior you have with OpenVPN for Android or openvpn-connect. However, such OpenVPN for Android and openvpn-connect settings are recommended only for those persons who don't care about traffic leaks and are happy to remain unaware of them (for example for a moderate/low risk threat model). Kind regards

Hello and thank you very much for your great feedback! This is entirely up to Android, anyway Android systems provide a dismiss all notifications button. Yes, this is by explicit design and meant to prevent unintended disconnections. What you want requires an additional, persistent notification even when you are not connected to the VPN. We will consider similar features in the future. There is no network lock and it's impossible for any app to provide a network lock, unfortunately. Reason is that you, Eddie and any other app (including of course OpenVPN for Android) are not in control of your device at root level, so you, Eddie and any other app can't modify anything on the system packet filtering table. Eddie implements an exclusive, best effort leaks prevention, which operates once the connection is established. This method is much more effective than any other one implemented by any other OpenVPN based application. We can reproduce leaks with OpenVPN for Android or openvpn-connect which are successfully prevented by Eddie. Exactly. This is a very important security feature. You can anyway operate at a lower security level, just like you do with OpenVPN for Android, by working with profiles which remain unencrypted. Starting from Eddie 2.1, you also have the option to export the settings for each VPN server or country in a profile, so you don't even need the Configuration Generator. Also remember that, just like it happens with OpenVPN for Android, starting and connecting at boot is a best effort whose outcome can not be guaranteed 100% in Android (and any other system which is out of your control, obviously). Anyway after a massive amount of tests we see that wherever Eddie fails, OpenVPN for Android fails too. We have plans to even improve the current procedure but always remember that you operate a device which is not under your control. So far such features have been explicitly ruled out, we're sorry. You have anyway a lot of other stats you can see at a glance in 2.1. Many thanks from ProMind! Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in New York City (NY, US) is available: Gliese. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). Just like every other "second generation" Air server, Gliese supports OpenVPN over SSL and OpenVPN over SSH, TLS 1.2 and tls-crypt. Full IPv6 support is included as well. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.. You can check the server status in our real time servers monitor: https://airvpn.org/servers/gliese Gliese will replace Miaplacidus while Rasalas will be replaced by Dimidium. Rasalas and Miaplacidus failed to meet our technical requirements since a couple of months ago. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Thank you very much! Under investigation. Kind regards

Hello! Choosing a country different than your own is an old "golden rule" to operate in different jurisdictions to decrease the likelihood of wiretapping and correlations. The choice is up to you. In mobile devices we can't rely on ICMP (ping can be unavailable, terribly slow or very misleading) so we have a set of rules between countries and continents which become a new variable in the equation to compute the rate of a server (all the other parameters for the calculation are handled outside Eddie). Kind regards

Hello! We're very glad to inform you that for the first time in 8 years we have decided to modify our prices to encourage and reward longer terms commitments. While the shorter term plans remain basically unaltered, we have remarkably lowered prices of the long term plans and we have also added a brand new 3 Years plans for those who like to take greatest advantage from long commitments. Check out the new price list here: https://airvpn.org/buy Kind regards and datalove AirVPN Staff

As far as we can see Netflix USA (but only USA, note) is accessible from all of our VPN servers. Currently we have no clue about why you can access it for 2 or 3 hours and then nothing. When the problem occurs, are you still connected to the VPN and using the VPN DNS? Kind regards

Hello! Log is necessary. Please take it while the problem is taking place. In the "Log" view you have a share icon which allows you to share the log in a varitey of ways including e-mail. Kind regards

Hello! To all of those running Android 9, can you please test the new 2.1 beta 2 and verify whether the issue has been resolved? Thank you! Kind regards

Hello! Yes, it will be available soon! The name is Gliese. Kind regards

Do you mean that you keep VPN lock on and you notice increased stability? Kind regards

Hello! Can you please try to delete cookies and cache on the "problematic" Chrome and check whether the problem remains the same or not? Kind regards

Hello! Maybe Eddie starts minimized: if you click the tray icon (the tiny icon with a cloud in a circle you should have on the right of your top Desktop bar after you have started Eddie) a contextual menu should appear which shows the item "Show Main Window". If so, select it and Eddie main window should appear. Kind regards

Hello! Yes, of course, the fix has been implemented and you will find it on Eddie 2.1 beta 2. The beta life cycle is quite fast so expect new releases in a matter of days. We can't promise a definite ETA for the next stage (public beta testing serves the purpose to find bugs which have been missed by the internal alpha testing team) but normally between the beta stage and the Release Candidate, or even the final, stable version, we talk about days or a week. Kind regards

Hello! Thank you very much. Detected: a fix will be included in the next 2.1 beta 2 release. The problem pertains exclusively to Android 9. Kind regards

Hello! We're glad to inform you that we are opening the beta testing phase of our free and open source software Eddie for Android version 2.1. You can participate to the beta testing by joining the beta community in the Google Play Store here: https://play.google.com/apps/testing/org.airvpn.eddie You can also download the Eddie Android 2.1 Release Candidate 1 apk directly from our repository: https://eddie.website/repository/eddie/android/2.1rc1/org.airvpn.eddie.apk The application is fully localized and we look for translators, especially for translations into Japanese, Korean and many other languages. If you wish to translate (from English) please contact info@airvpn.org for every detail. Current implemented languages (new ones from 2.0.1 are underlined): Chinese (simplified), Chinese (traditional), Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Russian, Turkish. Eddie for Android 2.1 RC 1 is a major refinement of version 2.0.1 and implements several features which were suggested by the community. It also underwent a deep re-engineering of some architectural components which translates into higher stability, correct co-existence with other VPN and non-VPN applications and in general improved events handling. Eddie for Android is free and open source software released under GPLv3. We invite you to check from independent 3rd parties the lack of trackers code signatures, for example here: https://reports.exodus-privacy.eu.org/en/reports/search/org.airvpn.eddie UPDATE: Eddie 2.1 beta 2 available on 25th of February, 2019. UPDATE: Eddie 2.1 RC 1 available on 8th of March, 2019 Main features: Free and open source OpenVPN GUI based on OpenVPN 3The only Android application officially developed by AirVPNRobust, best effort prevention of traffic leaks outside the VPN tunnelBattery-conscious applicationLow RAM footprintErgonomic and friendly interfaceAbility to start and connect the application at device bootOption to define which apps must have traffic inside or outside the VPN tunnel through white and black listLocalization in Danish, English, French, German, Italian, Portuguese, Russian, Spanish, TurkishFull integration with AirVPNEnhanced security thanks to locally stored encrypted data through master passwordQuick one-tap connection and smart, fully automated server selectionSmart server selection with custom settingsManual server selectionSmart attempts to bypass OpenVPN blocks featuring protocol and server fail-overFull Android TV compatibility including D-Pad support. Mouse emulation is not required.Enhancements aimed to increase accessibility and comfort to visually impaired personsAirVPN servers sorting optionsCustomizable "Favorite" and "Forbidden" servers and countriesOpenVPN mimetype support to import profiles from external applicationsNEW: Eddie for Android 2.1 RC 1 - Release notes Multiple OpenVPN profile support. The app now imports and manages multiple OpenVPN profilesSupport for custom bootstrap serversSupport for favorite and forbidden countriesAirVPN broadcast messages supportUser's subscription expiration date is now shown in login/connection informationThe app is now aware of concurrent VPN use. In case another app is granted VPN access, Eddie acts accordingly and releases VPN resourcesOptional local networks access. In such case, local network devices are exempted from the VPN and can be accessed within the local devicesLocalization override. The user can now choose the default language and localization from one of the available onesFavorite and forbidden lists can now be emptied with a single tapVPN Lock can now be disabled or enabled from settingsVPN reconnection in case of unexpected OpenVPN disconnection. (It requires VPN Lock to be disabled)User can now generate an OpenVPN profile for any AirVPN server or country and save it in OpenVPN profile managerDanish, Dutch, simplified Chinese and traditional Chinese localizationNew server scoring algorithm implementing the latest AirVPN balancing factors in order to determine the best server for quick connectionNetwork name and extra information are now shown along with network typeBetter device network status managementBug fixes Changelog: Changelog 2.1 RC 1 (VC 17) - Release date: 8 March 2019 by ProMIND - [NEgiXr] Added Simplified Chinese localization - [NEgiXr] Added Traditional Chinese localization - [anonymous] Added Dutch localization - [ProMIND] Native Library: updated openvpn3, mbedtls, asio, lz4 and boost 1.69.0 from their respective repositories - [ProMIND] Native Library: fine tuning of compilation options in order to avoid TCP crash in arm32 architecture - [ProMIND] Updated default manifest.xml CountryContinent.java - [ProMIND] CountryContinent(): Added support for simplified and traditional chinese EddieApplication.java - [ProMIND] onCreate(): BuildConfig.VERSION_CODE and BuildConfig.VERSION_NAME are now sent to the Log VPNManager.java - [ProMIND] The status of VPN Lock and LAN exclusion are now reported to the log at connection - [ProMIND] In case network connection is MOBILE, LAN exclusion is ignored and forced into the tunnel LogActivity.java - [ProMIND] onCreate(): BuildConfig.VERSION_CODE and BuildConfig.VERSION_NAME are now exported to the Log header - [ProMIND] onCreate(): Settings dump is now exported to the log file MainActivity.java - [ProMIND] It now signals whether the app is in foreground by using SupportTools.setAppIsVisible() NetworkStatusReceiver.java - [ProMIND] Added NetworkType enum - [ProMIND] Added getConnectionType() method to properly determine connection type according to NetworkType enum - [ProMIND] Added a more accurate control in order to avoid duplicate events from BroadcastReceiver PackageChooserActivity.java - [ProMIND] ApplicationListLoader class: Package list is now loaded in a UI Thread SettingsManager.java - [ProMIND] Added dump() method. Returns a complete dump of the current settings SupportTools.java - [ProMIND] Added methods setAppIsVisible() and isAppIsVisible() - [ProMIND] All information dialogs are now shown only in case the app is in foreground Changelog 2.1 beta 2 (VC 16) - Release date: 25 February 2019 by ProMIND NetworkStatusReceiver.java - [ProMIND] networkDescription(): Fixed Android 9 compatibility Eddie for Android 2.1 beta 1 - ChangeLog Changelog 2.1 (VC 15) - Release date: 22 February 2019 by ProMIND - [ProMIND] Fixed minor bugs reported in crash reports - [ProMIND] Added country_menu, whitelist_country_menu and blacklist_country_menu menu resource files - [ProMIND] Added new class OpenVPNProfileDatabase for storing and managing multiple OpenVPN profiles - [staff] Added Danish localization AirVPNServerProvider.java - [ProMIND] getFilteredServerList() now filters server list according to white and black listed countries AirVPNManifest.java - [ProMIND] Added private properties load_factor and users_factor to conform to new manifest.xml layout - [ProMIND] Property speedFactor datatype changed to double - [ProMIND] Added class Message representing Manifest's messages to be shown to the user AirVPNServer.java - [ProMIND] computeServerScore(): score is now computed according to new AirVPNManifest's speedFactor, loadFactor and userFactor - [ProMIND] getOpenVPNProfile() can now generate country profiles AirVPNUser.java - [ProMIND] Added daysToExpiration property to reflect the number of days to AirVPN subscription expiration according to expirationDate property BootVPNActivity.java - [ProMIND] Added new class which replaced and superseeded the old one. It takes care of launching the last connected OpenVPN profile at boot time client.cpp (native library) - [ProMIND] Client::Impl::socket_protect() updated interface according to new OpenVPN3 interface ConnectAirVPNServerFragment.java - [ProMIND] Long press on "favorite" and "forbidden" lists now enables "empty list" context menu - [ProMIND] AirVPN subscription expiration is now shown in network/vpn status dialog box - [ProMIND] AirVPN user name is now shown in network/vpn status dialog box - [ProMIND] CreateGroupList() added support for favorite and forbidden countries management - [ProMIND] Added methods addCountryToFavorites(), removeCountryFromFavorites(), addCountryToForbidden() and removeCountryFromForbidden() - [ProMIND] AirVPNServerExpandableListAdapter class: added support for showing and managing countries views as child items in favorite and forbidden groups - [ProMIND] Added OnItemLongClickListener() to ListView in order to show a message in case item long press and user not logged in to AirVPN - [ProMIND] Added exportToOpenVPNProfiles() for exporting AirVPN OpenVPN profiles in user's profile list ConnectionInfoFragment.java - [ProMIND] Removed showErrorMessage() method. VPN errors are now displayed to txtVpnStatus TextView - [ProMIND] Removed connection error layout. All VPN errors are now sent to the log and displayed to txtVpnStatus TextView - [ProMIND] Class now implements EddieEventListener in order to manage VPN events on its own - [ProMIND] Connection info box now shows OpenVPN profile name in OpenVPN profile connection mode ConnectOpenVpnProfileFragment.java - [ProMIND] Added ListView for stored OpenVPN profiles and made it fully Android TV compliant for dpad navigation - [ProMIND] Added connectDatabaseOpenVPNProfile() for connecting a stored OpenVPN profile connection_sequence.csv - [ProMIND] Set a new connection sequence: second attempt is now TCP,443 instead of UDP,53 (which is now third) CountryContinent.java - [ProMIND] Load country list according to user locale setting EddieBroadcastReceiver.java - [ProMIND] Removed tryRestoreLastProfile(). To start the VPN at boot, this class now starts an intent of BootVPNActivity class EddieEvent.java - [ProMIND] Better concurrency support: events are now synchronized and use a local clone of EddieEventListener ArrayList LogActivity.java - [ProMIND] Added Android Fingerprint to log MainActivity.java - [ProMIND] updateConnectionStatus does not longer propagate VPNManager's events. VPNManager events are now properly managed by EddieEvent class - [ProMIND] Implemented onSaveInstanceState() to save fragments' state - [ProMIND] Implemented onRestoreInstanceState() to restore fragments' state - [ProMIND] onAirVPNManifestChanged() check for manifest's broadcast messages and shows them to the user - [ProMIND] Added setVpnManager() method in order to set vpnManager object in case the VPN is started by an external event, such as BootVPNActivity class - [ProMIND] In case of unexpected OpenVPN disconnection, it retries to reconnect to the VPN when the user has set "VPN reconnection" in settings NetworkStatusReceiver.java - [ProMIND] Added ExtraInfo and SubtypeName to network description OpenVPNTunnel.java - [ProMIND] Changed networkStatusChanged() return type to void - [ProMIND] VPN Lock is now engaged according to "VPN Lock" setting QuickConnectFragment.java - [ProMIND] AirVPN subscription expiration is now shown in network/vpn status box SettingsActivity.java - [ProMIND] Added VPN Lock setting - [ProMIND] Added VPN reconnection setting - [ProMIND] Added custom bootstrap setting - [ProMIND] Added language selection setting - [ProMIND] Added exclude local networks setting SettingsManager.java - [ProMIND] Added methods getAirVPNCountryWhitelist(), setAirVPNCountryWhitelist(), isAirVPNCountryWhitelisted(), getAirVPNCountryBlacklist(), setAirVPNCountryBlacklist(), isAirVPNCountryBlacklisted() - [ProMIND] Added methods isVPNLockEnabled(), setVPNLock() - [ProMIND] Added methods getSystemApplicationLanguage(), setSystemApplicationLanguage() - [ProMIND] Added methods areLocalNetworksExcluded(), setExcludeLocalNetwork() SupportTools.java - [ProMIND] Added method runOnUiActivity() - [ProMIND] Added methods saveXmlDocumentToFile() and loadXmlFileToDocument() to write and read plain XML files - [ProMIND] Added method setLocale() - [ProMIND] RequestAirVPNDocument(): add custom bootstrap servers to the top of server list in case user has set them in settings - [ProMIND] Added methods for IP convertion: IPToLong() and longToIP() VPN.java - [ProMIND] Added CONNECTION_REVOKED_BY_SYSTEM status VPNContext.java - [ProMIND] ensureRoutes(): default routing is now added in case user has not selected local network exclusion VPNManager.java - [ProMIND] onStatusChanged() now conforms to EddieEvent class - [ProMIND] unbindService() does not change VPN status anymore (managed by VPNService) - [ProMIND] start() now checks for network connection and, in case it is not available, activates a pending connection status to be resumed as soon as the network connection becomes available. - [ProMIND] createProfileBundle(): add proper route to OpenVPN profile for local network exclusion VPNManagerListener.java - [ProMIND] Class deleted. Event moved to EddieEvent.java VPNService.java - [ProMIND] Added MSG_REVOKE property to notify client (VPNMaganer) in case of system revocation - [ProMIND] Removed Status enumerator. The class now conforms to VPN.Status enumerator - [ProMIND] Removed redundant members vpnStatus and vpnLastError as they are managed by VPN class Kind regards and datalove AirVPN Staff

Hello! Thank you very much for the log. We are considering the issue carefully and we wish to resolve it in 2.1 beta 1 already. Kind regards

Hello! Yes, you have plenty of options. Some suggestions. First, see the documentation here: https://airvpn.org/topic/14378-how-can-i-get-vpn-servers-entry-ip-addresses/ Then consider how the "remote" OpenVPN directive works. An ovpn configuration file with the following directives, for example: remote-random remote nl3.vpn.airdns.org 443 remote be3.vpn.airdns.org 443 might meet your needs, by connecting your client machine to the entry-IP address 3 (port 443) of the "best" server either in the Netherlands or Belgium. You can edit any ovpn file with a text editor, or enter custom directives while you use the Configuration Generator itself. Kind regards

Hello! Just keep in mind that we have not paid a cent to VPNPro reviews. It's a relevant information. Additionally, this web site seems specialized in VPN for consumers' reviews, but it fails to mention even the most relevant facts for potential VPN customers. Example: which VPN apps send your personal data to third parties without your knowledge and consent is in our opinion a key information, which is totally missing in the web site (check the review of NordVPN, for example: no mention of this fact, which is notorious and well documented, see for example https://www.kuketz-blog.de/android-nordvpn-uebermittelt-e-mail-adresse-an-tracking-anbieter ). In general, we can confirm anytime that nowadays environment of "VPN reviews" web sites is a world mainly aimed to make easy money without any respect for the customer. VPNs are asked to pay for reviews, are asked to pay more for one more star, more visibility, higher rank in one out of dozens of categories, etc. etc. And obviously some of them are very happy to pay, because they do not have and decent code of conduct or any mission but maximizing profits. The fact that AirVPN does not contribute to such disgusting practices is jut a consequence of its mission, even though nowadays it might even look like something to be proud of, instead of normal, honest behavior and good business practice. Kind regards

Hello, if your devices end up to the same OpenVPN daemon of the same VPN server you will have a conflict and the last device on the same daemon will cause a disconnection of the previous one, if you use the same certificate/key pair on all devices, thus triggering a loop of connections/disconnections to each device in case all the devices are assigned the same OpenVPN daemon repeatedly. You can't know in advance which OpenVPN daemon you will connect to. Each daemon lives in its subnet and its CPU core and only the VPN server load balancing system decides, for each new OpenVPN connection, which daemon must welcome a client, according to the lowest load. For such purposes, i.e. every time multiple connections to the same VPN server are required, you should take care to use different client certificate/key pairs on each device. Our accounts control panel makes pairs management fast and easy. Please check also here: https://airvpn.org/topic/26209-how-to-manage-client-certificatekey-pairs/ Kind regards

Hello! That's actually unexpected. Switching networks (even from WiFi to LTE and vice-versa) must not cause problems to Eddie and must not, in general, trigger a lock. Eddie receives the correct messages pertaining to network switching by Android. First Eddie pauses the VPN, and when the new network is operational a new connection is established from the previous paused status, so no leak occurs and no VPN lock is necessary. The above is confirmed by countless tests by us and by testers on a multitude of different devices and Android versions, so when/if you have time, might you send us Eddie log taken just after the problem you mention has occurred? Kind regards

Hello and welcome aboard! Have a look here: https://airvpn.org/topic/14378-how-can-i-get-vpn-servers-entry-ip-addresses/ Now, every server has a rating which is based on a formula which takes into consideration ISP reputation, round trip times between a server and all the other ones, load and available bandwidth. Once a "best" server is computed for EACH zone (country, continent or planet) the various entry-IP addresses are entered into the proper DNS records. Records are updated every 5 minutes while *.airdns.org TTL is 1 hour. Kind regards

Hello! We remind you that this is NOT an issue: each time you have a lock, Eddie has saved you from a traffic leak outside the VPN tunnel. When OpenVPN can't maintain a connection, a common and expected problem in mobility, it can't do anything but quitting and trying to re-connect. Here Eddie enters into play and "saves your ass". No other OpenVPN app has a similar, best effort leak prevention. Keep in mind that no high privilege is allowed to Eddie, so a real leak prevention based on system packet filtering table is not possible (you are not in control of Android lower layer), so this trick is the leaks prevention best effort currently available in Android apps ecosystem. We confirm that next Eddie version will offer the option to disable the lock, which will be useful to those who don't care about traffic leaks. When VPN lock feature is disabled, Eddie will simply try to reconnect just like any other OpenVPN based app does, and you will be able to have all the traffic leaks you wish. Kind regards

Hello! If you install the deb package, Eddie will run the OpenVPN and stunnel version installed in the system. You should upgrade them, as in Ubuntu 16 the OpenVPN version that's available in Ubuntu repositories is 2.3.10. If you run the portable version, Eddie comes packaged with OpenVPN 2.4.6 and anyway you can set (in "Preferences" > "Advanced") the path and name of the OpenVPN binary you prefer. Kind regards