Hello!
This forum is for the community by the community, so we read just a few messages in suggestions, troubleshooting and reviews. In the last weeks we have tried to focus more on the community forum but it's not possible that we follow everything. Moderators exist, they are from the community itself, they operate for passion and they have no ties or remuneration from AirVPN. If a moderator acts in a way that's considered wrong, any user can contact us. This happened two or maybe three times in 13 years, showing how good the moderators are.
Being paid to lie about a VPN is common business in our sector and we have also received ransom requests: pay this or I will write bad things about AirVPN. Or even, pay this and I will delete this negative comment about your VPN and/or I will write a positive one. Needless to say we never pay these parasites and we never paid any review.
Bans against IP addresses are only a consequence of a perimeter defense against various attacks (example: an IP address fails dozens of login attempts in a very short time) and anyway they are automatic and temporary. Yes, in so many years we have seen a couple of blatant lies on Reddit about this but they were fabricated, anyway they seem (if we're not wrong) just a couple out of the million customers we have had in 13+ years. Some hidden, or not so hidden, agenda, we guess, maybe just to try and collect a couple of bucks. By the way after 13+ years we're still here, alive and kicking, in spite of their vile lies.
Another possible source of ban is when your computer is infected by spamware. In this case your account will post without your knowledge the typical porn, pharma, lottery links and nonsense. In such cases it may happen that the account is prevented from writing on the forum as it's not discernible from the horde of spambots around. A simple ticket or an e-mail will re-enable the account, after the computer has been cleaned.
Anyway, don't take this forum as a tool for freedom of expression in general. We offer different tools to express your freedom of expression (we support Mastodon, PeerTube, Tor, XNet, WikiLeaks, we run Tor nodes and so on). Each community forum must not go off-topic after all and flames are not allowed. But we have an "Off Topic" forum which is suitable for many different topics, yes.
Exactly, another clue showing that the cited claims are ridiculous. If we really were totally crazy and wanted to act as per the defamatory claims you cite, we would not allow writing by non-customers. Or maybe we would not have created a forum for the community by the community, in the first place!
Kind regards