ANSWERED Can't connect to VPN, "Failed to start"

[csc106 0]

Hi, i recently brought AirVPN but can't seem to connect through the AirVPN client. I can connect through OpenVPN using the config generated through this website. I have tried enabling the TAP adapter and reinstalling OpenVPN. Log bellow:

 

 

20/08/2013 - 16:20    AirVPN client version: 1.8    
20/08/2013 - 16:20    Reading options from C:\Users\******\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml    
20/08/2013 - 16:20    OpenVPN bundle version: OpenVPN 2.3.0    
20/08/2013 - 16:20    OpenVPN current version: OpenVPN 2.3.0    
20/08/2013 - 16:20    Ready.    
20/08/2013 - 16:20    Login...    
20/08/2013 - 16:20    Login success.    
20/08/2013 - 16:20    Contacting service...    
20/08/2013 - 16:20    Connecting...    
20/08/2013 - 16:20    OpenVPN 2.3.0 i686-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan  8 2013    
20/08/2013 - 16:20    RESOLVE: Cannot resolve host address: localhost: The requested name is valid, but no data of the requested type was found.     
20/08/2013 - 16:20    Exiting due to fatal error    
20/08/2013 - 16:20    Failed to start.    

 

[Staff 9973]

Hello!

 

Apparently the Air client passes to OpenVPN a wrong remote address (localhost) or does not pass any parameter at all. Can you please try again with any antivirus or similar program disabled? When you "login" with the Air client, does it show the correct servers list? Can you please check that "Proxy" settings in client "Preferences" are set to "None"?

 

Kind regards

[csc106 0]

With all antivirus and firewall software disabled, it still results in the above error log. I do have access to the complete server list and can pick any. Proxy is also set to "None".

[Guest]

When I had the problem with "Failed to start", i  was F@£¤%ng furious.

 

Nothing would help and I tried changing all kinds of settings, installing, remvoving and installing .NET framwork, restarting computer left and right etc. with no effect. I was mad as hell. Then i did the following:

 

 

first deleted the air settings file+ the air client itself, uninstalled openvpn, then installed openvpn via the Air-website and downloaded the air client again.

I got a message-"balloon" in the system tray saying openvpn is outdated and clicked to update it. Bam. Working again. 

No trouble since then.

 

Not exactly an "expert"-solution but it worked for me

[Staff 9973]

@csc106

 

Hello!

 

Following hints by ZPKZ, can you please try to delete file:

 

C:\Users\******\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

 

It's the Air client configuration file. When you re-start the Air client, it will re-create the file (you will have to enter again your login name). If that file is somehow corrupt, deleting it will solve the problem.

 

Kind regards

[draumur 0]

hey, i am very new at this and just keep getting the failed to start error. i am logging in ok and seeing a list of servers yet i got this in my log:

 

8/25/2013 - 3:28 PM AirVPN client version: 1.8

8/25/2013 - 3:28 PM Reading options from C:\Users\Aluco\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

8/25/2013 - 3:28 PM OpenVPN bundle version: OpenVPN 2.3.0

8/25/2013 - 3:28 PM OpenVPN current version: OpenVPN 2.3.0

8/25/2013 - 3:28 PM Login...

8/25/2013 - 3:28 PM Login success.

8/25/2013 - 3:29 PM Contacting service...

8/25/2013 - 3:29 PM Connecting...

8/25/2013 - 3:29 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan  8 2013

8/25/2013 - 3:29 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

8/25/2013 - 3:29 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

8/25/2013 - 3:29 PM UDPv4 link local: [undef]

8/25/2013 - 3:29 PM UDPv4 link remote: [AF_INET]184.75.214.162:443

8/25/2013 - 3:29 PM TLS: Initial packet from [AF_INET]184.75.214.162:443, sid=ac5f33dc b6da51b7

8/25/2013 - 3:29 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

8/25/2013 - 3:29 PM VERIFY OK: nsCertType=SERVER

8/25/2013 - 3:29 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

8/25/2013 - 3:29 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

8/25/2013 - 3:29 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

8/25/2013 - 3:29 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

8/25/2013 - 3:29 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

8/25/2013 - 3:29 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

8/25/2013 - 3:29 PM [server] Peer Connection Initiated with [AF_INET]184.75.214.162:443

8/25/2013 - 3:29 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

8/25/2013 - 3:29 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.50.2 10.4.50.1'

8/25/2013 - 3:29 PM OPTIONS IMPORT: timers and/or timeouts modified

8/25/2013 - 3:29 PM OPTIONS IMPORT: LZO parms modified

8/25/2013 - 3:29 PM OPTIONS IMPORT: --ifconfig/up options modified

8/25/2013 - 3:29 PM OPTIONS IMPORT: route options modified

8/25/2013 - 3:29 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

8/25/2013 - 3:29 PM There are no TAP-Windows adapters on this system.  You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter.

8/25/2013 - 3:29 PM Exiting due to fatal error

8/25/2013 - 3:29 PM Failed to start.

8/25/2013 - 3:31 PM Login...

8/25/2013 - 3:31 PM Login success.

8/25/2013 - 3:31 PM Contacting service...

8/25/2013 - 3:31 PM Connecting...

8/25/2013 - 3:31 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan  8 2013

8/25/2013 - 3:31 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

8/25/2013 - 3:31 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

8/25/2013 - 3:31 PM UDPv4 link local: [undef]

8/25/2013 - 3:31 PM UDPv4 link remote: [AF_INET]119.81.1.126:443

8/25/2013 - 3:31 PM TLS: Initial packet from [AF_INET]119.81.1.126:443, sid=8514ca42 b4d305db

8/25/2013 - 3:31 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

8/25/2013 - 3:31 PM VERIFY OK: nsCertType=SERVER

8/25/2013 - 3:31 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

8/25/2013 - 3:31 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

8/25/2013 - 3:31 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

8/25/2013 - 3:31 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

8/25/2013 - 3:31 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

8/25/2013 - 3:31 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

8/25/2013 - 3:31 PM [server] Peer Connection Initiated with [AF_INET]119.81.1.126:443

8/25/2013 - 3:31 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

8/25/2013 - 3:31 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.15.66 10.4.15.65'

8/25/2013 - 3:31 PM OPTIONS IMPORT: timers and/or timeouts modified

8/25/2013 - 3:31 PM OPTIONS IMPORT: LZO parms modified

8/25/2013 - 3:31 PM OPTIONS IMPORT: --ifconfig/up options modified

8/25/2013 - 3:31 PM OPTIONS IMPORT: route options modified

8/25/2013 - 3:31 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

8/25/2013 - 3:31 PM There are no TAP-Windows adapters on this system.  You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter.

8/25/2013 - 3:31 PM Exiting due to fatal error

8/25/2013 - 3:31 PM Failed to start.

 

     sorry, thats long, but how should i proceed..?

[Staff 9973]

Hello!

 

The problem is here:

 

8/25/2013 - 3:31 PM There are no TAP-Windows adapters on this system.  You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter.

 

Perhaps something went wrong during OpenVPN installation.

 

Try to add the adapter (the virtual network interface used by OpenVPN) as specified in that log entry, making sure that you launch the script with administrator privileges (right-click and select "Run as administrato"). If the script fails and/or the error persists, please uninstall OpenVPN and re-install it, making sure to authorize the driver installation.

 

Kind regards

[draumur 0]

yea i read that in the log.. perhaps if you explained with more detail the steps.. on win 8 i go to start, then right click and choose "all apps" then i scroll right until i find openvpn. the only application here is openvpn GUI which i right click and hit open as admin. it starts fine but all i can really do is select settings which doesnt give me a lot of options.NOTE: in the config file under openvpn it only consists of a read me file. i have tried reinstalling as well as redownloading.. 

[Staff 9973]

Hello!

 

In this case, please uninstall OpenVPN and re-install it according to the indications in the following thread:

 

https://airvpn.org/topic/9645-openvpn-tap-windows-81-adapter-problem

 

Kind regards

[draumur 0]

idk i tried finding tap in device manager, tried deleting things from regedit, tried giving permission to certain files, nothing seems to work. the only tap i saw in DM was an unreognized device i had to look at its properties to see the word tap and it wouldnt let me delete it.. u guys give refunds??

[NaDre 157]

Hello!

 

The problem is here:

 

8/25/2013 - 3:31 PM There are no TAP-Windows adapters on this system.  You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter.

 

Perhaps something went wrong during OpenVPN installation.

 

Try to add the adapter (the virtual network interface used by OpenVPN) as specified in that log entry, making sure that you launch the script with administrator privileges (right-click and select "Run as administrato"). If the script fails and/or the error persists, please uninstall OpenVPN and re-install it, making sure to authorize the driver installation.

 

Kind regards

 

In the latest releases of OpenVPN this is not in the start menu any more. A bug I guess. The script to add an adapter is here:

 

"C:\Program Files\TAP-Windows\bin\addtap.bat"

 

Right-click on this instead.

[seanconnery 1]

to moderator: seems I have the same problem, just posted it into another thread. Would be better match here, I guess.

 

regards.

[Staff 9973]

(Re-published on this thread for readers' comfort)

 

@seanconnery

 

That's totally correct, there is a problem in the driver signature on installer I002 (and maybe on I001 as well): maybe related to expiration on 21-Aug-2013.

 

I003 solves the problem. We will update our package in the nearest future. In the meantime, those who run Windows and need a new OpenVPN installation can download OpenVPN 2.3.2 with installer I003 on the official OpenVPN community site:

 

https://openvpn.net/.../downloads.html

 

Other OS users can ignore this message.

 

Kind regards