Unable to connect to remote server

[nvm07 0]

Hi,

I am having a problem trying to connect via the Windows AirVPN client. Every time I try to connect it says "Unable to connect to remote server". I have edited the hosts file like in other forum posts, restarted my computer, etc with the same error. I will post my log below:
 

  7/16/2013 - 11:38 AM AirVPN client version: 1.8

7/16/2013 - 11:38 AM Reading options from C:\Users\Nate\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

7/16/2013 - 11:38 AM OpenVPN bundle version: OpenVPN 2.3.0

7/16/2013 - 11:38 AM OpenVPN current version: OpenVPN 2.3.0

7/16/2013 - 11:38 AM Ready.

7/16/2013 - 11:38 AM Login...

7/16/2013 - 11:38 AM Unable to connect to the remote server

7/16/2013 - 11:40 AM Login...

7/16/2013 - 11:40 AM Unable to connect to the remote server

 

Been dealing with this for about a half an hour with no resolve. Thanks

[Staff 9761]

Hello,

 

can you please open a command prompt, issue the following command and send us its output?

 

 

tracert airvpn.org

 

Kind regards

[CASTLEGATES 0]

(Edited by Staff to preserve privacy)

 

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\HOME>tracert airvpn.org

Tracing route to airvpn.org [95.211.138.143]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    24 ms    20 ms    28 ms  xxx
  3     9 ms    11 ms     9 ms  xxx
  4    10 ms    10 ms    10 ms  xxx
  5    12 ms    11 ms    11 ms  xxx
  6    20 ms    19 ms    19 ms  xxx
  7    24 ms    23 ms    24 ms  xxx
  8    30 ms    28 ms    28 ms  xxx
  9   116 ms   116 ms   118 ms  vlan52.ebr2.Washington12.Level3.net [4.69.146.22
2]
 10   120 ms   118 ms   119 ms  4.69.201.65
 11   119 ms   116 ms   118 ms  ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
 12   113 ms   115 ms   116 ms  ae-45-45.ebr2.Amsterdam1.Level3.net [4.69.143.69
]
 13   119 ms   117 ms   124 ms  ae-59-224.csw2.Amsterdam1.Level3.net [4.69.153.2
14]
 14   117 ms   116 ms   115 ms  ae-2-52.edge3.Amsterdam1.Level3.net [4.69.139.16
9]
 15   131 ms   133 ms   131 ms  BR2.Amsterdam1.surf.net [213.244.164.2]
 16   137 ms   137 ms   137 ms  te7-1.hv15.evo.leaseweb.net [82.192.95.233]
 17   127 ms   130 ms   129 ms  airvpn.org [95.211.138.143]

Trace complete.

C:\Users\HOME>

[Staff 9761]

Hello,

 

The Air client initially needs to contact airvpn.org to download the servers list. Tracing the route shows that your system correctly resolves and reaches airvpn.org. Therefore, it is probable that some program (a firewall or an antivirus) is blocking airvpn.exe, can you please check?

 

Kind regards