android openvpn connection failed ??

[traveller 0]

I have just installed openvpn on my galaxy s4, following the instructions here. Downloaded the config file, installed in the android app, tried to connect and got the error message given here in the title.

 

How or what do I need to change to get authorised?

 

Any help appreciated.

[Staff 10014]

Hello,

 

your account is connected successfully to an Air VPN server...

 

Kind regards

[traveller 0]

My Macintosh is successfully connected, but I was hoping to also connect my phone. Yesterday I could not connect, nor can I today.

 

I deleted and re-downloaded the open vpn app from the apple store, then I generated a new configuration file from the airvpn website, and then imported that file. I tried to connect, but I got the "Authentication failed" message again. 

 

Has anyone else successfully used airvpn with android?

[Staff 10014]

Hello,

 

yes, Android is fully and successfully tested. Maybe you're trying to connect two devices simultaneously with the same account. Please see here:

 

https://airvpn.org/topic/9171-i-have-two-or-more-computers-at-home-do-i-need-to-use-two-or-more-different-airvpn-account-for-simultaneous-access

 

Kind regards