ANSWERED Can't connect to server

[Slicelikeaninja 0]

Hi there, I'm having problems connecting on one of my laptops, but not the other.  The problem laptop is 32 bit W7.  The client opens and I input my login details, but when I hit "connect", it gives me "unable to connect to the remote server" after about 10 seconds.

 

Any ideas what it could be?

 

Thanks very much.

[Staff 10014]

Hello!

 

On the non-working laptop, please re-try with both firewall and antivirus disabled, just in case one of the two (or both) are blocking airvpn.exe.

 

Also, from the same laptop, please open a command prompt and send us the output of the following commands:

 

tracert airvpn.org
ping airvpn.org

 

Kind regards

[Slicelikeaninja 0]

Still no luck.  Same issue with firewall and antivirus disconnected.

 

Pinging airvpn.org [95.211.138.143] with 32 bytes of data:
Reply from 95.211.138.143: bytes=32 time=464ms TTL=46
Reply from 95.211.138.143: bytes=32 time=328ms TTL=46
Reply from 95.211.138.143: bytes=32 time=341ms TTL=46
Reply from 95.211.138.143: bytes=32 time=338ms TTL=46

Ping statistics for 95.211.138.143:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 328ms, Maximum = 464ms, Average = 367ms


Tracing route to airvpn.org [95.211.138.143]
over a maximum of 30 hops:

  1     *        2 ms     2 ms  192.168.1.1
  2    21 ms    20 ms    21 ms  172.18.112.81
  3    34 ms    37 ms    21 ms  172.18.93.198
  4    37 ms    20 ms    22 ms  TenGigE0-5-0-0.chw-edge902.sydney.telstra.net [1
39.130.207.81]
  5    44 ms    37 ms    38 ms  bundle-ether14.chw-core2.sydney.telstra.net [203
.50.11.100]
  6    24 ms    23 ms    22 ms  bundle-ether1.oxf-gw2.sydney.telstra.net [203.50
.6.90]
  7    37 ms    23 ms    29 ms  203.50.13.182
  8    82 ms   216 ms    33 ms  i-0-2-0-6.sydo-core02.bi.telstraglobal.net [202.
84.223.46]
  9   217 ms   227 ms   223 ms  i-0-3-0-1.eqnx-core01.bx.telstraglobal.net [202.
84.141.93]
 10   208 ms   208 ms   208 ms  i-0-4-0-4.eqnx03.bi.telstraglobal.net [202.40.14
9.42]
 11   177 ms   183 ms   184 ms  l3-peer.eqnx03.pr.telstraglobal.net [134.159.62.
198]
 12   338 ms   324 ms   330 ms  vlan80.csw3.SanJose1.Level3.net [4.69.152.190]
 13   338 ms   321 ms   337 ms  ae-81-81.ebr1.SanJose1.Level3.net [4.69.153.9]
 14   334 ms   350 ms   320 ms  ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
 15   319 ms   331 ms   336 ms  ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]

 16   337 ms   324 ms   361 ms  ae-61-61.ebr1.NewYork1.Level3.net [4.69.134.65]

 17   691 ms   413 ms   618 ms  ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
 18   321 ms   552 ms   330 ms  ae-46-46.ebr2.Amsterdam1.Level3.net [4.69.143.73
]
 19   589 ms   340 ms   323 ms  ae-59-224.csw2.Amsterdam1.Level3.net [4.69.153.2
14]
 20   324 ms   320 ms   321 ms  ae-2-52.edge3.Amsterdam1.Level3.net [4.69.139.16
9]
 21   377 ms   393 ms   339 ms  FIBERRING-B.edge3.Amsterdam1.Level3.net [213.244
.164.54]
 22   327 ms   455 ms   934 ms  hosted.by.leaseweb.com [85.17.31.249]
 23   346 ms   327 ms   328 ms  airvpn.org [95.211.138.143]

Trace complete.

[Staff 10014]

Hello!

 

Your system has no problems in ICMP-reaching airvpn.org, maybe TCP packets are blocked. Are you running PeerGuardian, PeerBlock, Malwarebytes or any other packet filtering tool?

 

Kind regards

[Slicelikeaninja 0]

Hi, looks like all it needed was a reboot

 

Thanks for all the help anyway.