ANSWERED Input string was not in a correct format

[aldebaran 0]

Hello,

 

I am on Windows 8 and as of today unable to connect over the airvpn. I looked up where the situation was solved by deleting the xml file.

 

I tried this, but am unable to resolve the issue on my machine. It does not generate a new xml file, but gives the same as before. 

In addition to this I am unable to connect to the links/applications under the context click of AirVPN icon in the Notification Area (when AirVPN is active). This issue has always been there even while I can connect properly.

 

Any ideas how I could fix the issue/s?

[Staff 10014]

Hello!

 

Can you please send us the Air client logs taken just after the problem occurs?

 

Kind regards

[aldebaran 0]

29-May-13 - 17:42 AirVPN client version: 1.8

29-May-13 - 17:42 Reading options from C:\Users\XXXXX\Downloads\AirVpn\AirVPN.xml

29-May-13 - 17:42 OpenVPN bundle version: OpenVPN 2.3.0

29-May-13 - 17:42 OpenVPN current version: OpenVPN 2.3.0

29-May-13 - 17:42 Ready.

29-May-13 - 17:42 Input string was not in a correct format.

[Staff 10014]

Hello,

 

deletion of file C:\Users\XXXXX\Downloads\AirVpn\AirVPN.xml does not solve the problem?

 

Kind regards

[aldebaran 0]

Deleting the .xml file does not resolve the issue. it does not generate any new file.

 

regards.

[Staff 10014]

Deleting the .xml file does not resolve the issue. it does not generate any new file.

 

regards.

 

Hello,

 

please use OpenVPN directly, OpenVPN GUI or any other OpenVPN wrapper while we investigate the issue. The files for those can be generated in "Client Area"->"Config generator".

 

Kind regards

[aldebaran 0]

Hi Staff,

 

I managed to restore the connection. I tried to use the direct method, but found it rather more complicated and it did not work, probably at my inability to make proper settings. I generated the keys, but there are no instructions what to do with these!

 

So I simply extracted the AirVPN from original zip file and replaced the faulty one I was using and it connected as it should without throwing up a tantrum about incorrect format. You may therefore include this in your instructions when some else has the same problem.

 

However, there is one other issue I wanted to discuss with you, but I will post it as my next request for your advice.

 

Thank you for your kind support and may mark this as resolved.  

[Staff 10014]

Hi Staff,

 

I managed to restore the connection. I tried to use the direct method, but found it rather more complicated and it did not work, probably at my inability to make proper settings. I generated the keys, but there are no instructions what to do with these!

 

Hello,

 

just in case you'll need it in the future, you have to copy all the files and paste them in the OpenVPN configuration directory. At the subsequent OpenVPN GUI run they will show up as available connections when you right-click on the OpenVPN GUI dock icon. Remember to run OpenVPN GUI with administrator privileges.

 

Kind regards

[docstrangelove 0]

I'm having the same issue and none of the above worked. I'm on Windows 7, however.

 

Here's the log from my Airvpn file:

 

13/02/2014 - 1:45 PM    AirVPN client version: 1.9    
13/02/2014 - 1:45 PM    Reading options from C:\Users\XXXXXX\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml    
13/02/2014 - 1:45 PM    Installing OpenVPN...    
13/02/2014 - 1:46 PM    OpenVPN installed successfully.    
13/02/2014 - 1:46 PM    OpenVPN bundle version: OpenVPN 2.3.2    
13/02/2014 - 1:46 PM    OpenVPN current version: OpenVPN 2.3.2    
13/02/2014 - 1:46 PM    Input string was not in a correct format.    
13/02/2014 - 1:46 PM    Input string was not in a correct format.    
 

[docstrangelove 0]

Please disregard my last post. I had tried it once before, but after using a restore point, I deleted the xml file and it started working.