ANSWERED Already Connect error. Cannot disconnect from server.

[Miach 0]

Everything was going fine and lost connection.  Not a big deal just reconnect.  That's when I got the "Already Connected" message.  Went to client area and told it to disconnect my session.  That has been pending for quite some time now.  Advise please.

[Staff 10014]

Hello!

 

It was a momentary problem, can you please try again now? We'll post updates when our investigation on the causes of the problem ends.

 

Kind regards

[Miach 0]

This has been resolved.  Thanks for the update

[Staff 10014]

Hello!

 

To keep you informed: the problem appears quite complex and we're still investigating. One of the backend servers stopped working for a kernel panic (the causes of which are still to be determined). When this happens the VPN servers simply can switch to another backend server with no strict time pressure. However, in this case, lots of OpenVPN daemons (especially those for port 443 UDP) on many different servers crashed, causing disconnections to the clients (if this did not happen, you would have not noticed anything - this is the major issue in our point of view, why so many OpenVPN daemons crashed all at once) and of course preventing re-connection. Additionally, since the VPN servers were still working, the remaining working backend servers did not consider any of them as "dead", and therefore did not release the connected accounts, causing another impossibility to re-connect.

 

Finally, about the button "Disconnect Now"... it did not work, because the command has remained "stuck" to the non-working backend server (no backend switching on the frontend occurred).

 

Now that we have re-built the chain of events (which anyway were solved in less than 20 minutes) we are proceeding with further investigation.

 

Kind regards

[profits@nym.hush.com 0]

I am having the same proble as you describe.

[Staff 10014]

I am having the same proble as you describe.

 

Hello,

 

your account is successfully connected to some server. Please note that you can't connect to different servers with the same account simultaneously.

 

Kind regards