Service Malfunctioning 5 AM - 9 AM CET+1 May-23-2013

[Staff 9972]

Hello!

 

Due to a series of unfortunate events the service quality has been severely impacted since 5 AM till 9 AM CET+1. A combination of network unavailability in an important datacenter AND a hard disk corruption in one of the backend servers caused a repeated de-sync of the clustered database.

 

The above did NOT affect connections to VPN servers but caused:

• problems in connecting with the Air client for Windows (Windows users who use OpenVPN or OpenVPN GUI etc. were not affected)
• new account activations delays
• port forwarding malfunction
• dynamic DNS update delays

All the problems have been solved, however please note:

• if you posted a ticket and the ticket has been set to "Resolved" without a proper answer, please re-submit the ticket
• if you posted a message in the forum and the post has not appeared, please re-submit the post

We apologize for the inconvenience. 4 hours malfunction is the longest malfunction time in our service in the last 24 months and we'll do our utmost best to prevent such problems to occur again.

 

Kind regards

[budweiser 2]

No worries!

[baneofthesith 8]

No problem guys! Well done for being able to fix it so fast!

[pj 72]

Due to a series of unfortunate events the service quality has been severely impacted since 5 AM till 9 AM CET+1

 

 

Disclaimer: the gender, age, hair and attire of the depicted personages might or might not reflect the actual gender, age, hair and attire of the real (if they existed in the first place) persons as described in the picture. However, if one or more of them did exist, then the facial expressions might reflect the actual facial expressions of the depicted persons during the series of unfortunate events that took place since 5 AM till 9 AM CET+1 on 23-May-2013

 

Everyone, at some point in their lives, wakes up in the middle of the night with the feeling that a clustered database is out of sync, and that nobody loves them now and that nobody will ever love them, and that they will never have a decent night's sleep again and will spend their lives wandering blearily around a cold keyboard and typing to re-sync the database, hoping desperately that their circumstances will improve, but suspecting, in their heart of hearts, that the database will remain out of sync forever. The best thing to do in these circumstances is to wake some UberTechies up, so that they can feel this way, too.

 

(1 year AirVPN free subscription will go to the first one who will catch exactly the "citation" of the above paragraph by adding the correct reply to this sad and miserable post).

[Taurean75 0]

Middlesex?

[budweiser 2]

Lemony Snicket (Daniel Handler), Horseradish: Bitter Truths You Can't Avoid. (2007)

 

 

“Everyone, at some point in their lives, wakes up in the middle of the night with the feeling that they are all alone in the world, and that nobody loves them now and that nobody will ever love them, and that they will never have a decent night's sleep again and will spend their lives wandering blearily around a loveless landscape, hoping desperately that their circumstances will improve, but suspecting, in their heart of hearts, that they will remain unloved forever. The best thing to do in these circumstances is to wake somebody else up, so that they can feel this way, too.”

[thefishwife 0]

Blast!! - Somebody did the cut and paste into google trick before me.

 

This will teach me to log into the forum more often. Any chance of other competitions and prizes in the future?

[pj 72]

Hi,

 

the winner is budweiser:

 

 

Lemony Snicket (Daniel Handler), Horseradish: Bitter Truths You Can't Avoid. (2007)

 

@budweiser Check your account credit.

 

@blueearsredhart Yes, stay tuned

 

Kind regards

[budweiser 2]

WOW! thank you guys!