No download speed and The remote name could not be resolved: 'airvpn.org' Disconnection

[george2013 0]

Hey guys, Just installed and am not getting any download speeds and a disconnect after a few minutes. Windows 8 using Cisco E3000 router. Nothing done to router yet. Just using client to logon.

Thanks

3/25/2013 - 8:08 PM AirVPN client version: 1.8

3/25/2013 - 8:08 PM Reading options from C:\Users\james\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

3/25/2013 - 8:08 PM OpenVPN bundle version: OpenVPN 2.3.0

3/25/2013 - 8:08 PM OpenVPN current version: OpenVPN 2.3.0

3/25/2013 - 8:08 PM Ready.

3/25/2013 - 8:08 PM Login...

3/25/2013 - 8:08 PM Login success.

3/25/2013 - 8:08 PM Contacting service...

3/25/2013 - 8:08 PM Connecting...

3/25/2013 - 8:08 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

3/25/2013 - 8:08 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

3/25/2013 - 8:08 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

3/25/2013 - 8:08 PM UDPv4 link local: [undef]

3/25/2013 - 8:08 PM UDPv4 link remote: [AF_INET]108.59.8.147:443

3/25/2013 - 8:08 PM TLS: Initial packet from [AF_INET]108.59.8.147:443, sid=906718a9 ce638764

3/25/2013 - 8:08 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

3/25/2013 - 8:08 PM VERIFY OK: nsCertType=SERVER

3/25/2013 - 8:08 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

3/25/2013 - 8:08 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

3/25/2013 - 8:08 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

3/25/2013 - 8:08 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

3/25/2013 - 8:08 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

3/25/2013 - 8:08 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

3/25/2013 - 8:08 PM [server] Peer Connection Initiated with [AF_INET]108.59.8.147:443

3/25/2013 - 8:08 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

3/25/2013 - 8:08 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.54.134 10.4.54.133'

3/25/2013 - 8:08 PM OPTIONS IMPORT: timers and/or timeouts modified

3/25/2013 - 8:08 PM OPTIONS IMPORT: LZO parms modified

3/25/2013 - 8:08 PM OPTIONS IMPORT: --ifconfig/up options modified

3/25/2013 - 8:08 PM OPTIONS IMPORT: route options modified

3/25/2013 - 8:08 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

3/25/2013 - 8:08 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

3/25/2013 - 8:08 PM open_tun, tt->ipv6=0

3/25/2013 - 8:08 PM TAP-WIN32 device [Local Area Connection] opened: \\.\Global\{D7FB236D-9202-4AA3-B6CF-75DB43E82FB3}.tap

3/25/2013 - 8:08 PM TAP-Windows Driver Version 9.9

3/25/2013 - 8:08 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.54.134/255.255.255.252 on interface {D7FB236D-9202-4AA3-B6CF-75DB43E82FB3} [DHCP-serv: 10.4.54.133, lease-time: 31536000]

3/25/2013 - 8:08 PM Successful ARP Flush on interface [41] {D7FB236D-9202-4AA3-B6CF-75DB43E82FB3}

3/25/2013 - 8:08 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

3/25/2013 - 8:08 PM C:\Windows\system32\route.exe ADD 108.59.8.147 MASK 255.255.255.255 192.168.1.1

3/25/2013 - 8:08 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4

3/25/2013 - 8:08 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:08 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:08 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/25/2013 - 8:08 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:08 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:08 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/25/2013 - 8:08 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:08 PM C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.54.133

3/25/2013 - 8:08 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/25/2013 - 8:08 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:08 PM Initialization Sequence Completed

3/25/2013 - 8:08 PM Starting Management Interface...

3/25/2013 - 8:08 PM Checking...

3/25/2013 - 8:08 PM Retrieve statistics...

3/25/2013 - 8:08 PM Connected.

3/25/2013 - 8:11 PM [server] Inactivity timeout (--ping-restart), restarting

3/25/2013 - 8:11 PM C:\Windows\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.54.133

3/25/2013 - 8:11 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:11 PM C:\Windows\system32\route.exe DELETE 108.59.8.147 MASK 255.255.255.255 192.168.1.1

3/25/2013 - 8:11 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:11 PM C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:11 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:11 PM C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:11 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:11 PM Closing TUN/TAP interface

3/25/2013 - 8:11 PM SIGUSR1[soft,ping-restart] received, process restarting

3/25/2013 - 8:11 PM Restart pause, 2 second(s)

3/25/2013 - 8:11 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

3/25/2013 - 8:11 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

3/25/2013 - 8:11 PM UDPv4 link local: [undef]

3/25/2013 - 8:11 PM UDPv4 link remote: [AF_INET]108.59.8.147:443

3/25/2013 - 8:11 PM TLS: Initial packet from [AF_INET]108.59.8.147:443, sid=01367819 9943033f

3/25/2013 - 8:11 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

3/25/2013 - 8:11 PM VERIFY OK: nsCertType=SERVER

3/25/2013 - 8:11 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

3/25/2013 - 8:11 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

3/25/2013 - 8:11 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

3/25/2013 - 8:11 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

3/25/2013 - 8:11 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

3/25/2013 - 8:11 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

3/25/2013 - 8:11 PM [server] Peer Connection Initiated with [AF_INET]108.59.8.147:443

3/25/2013 - 8:11 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

3/25/2013 - 8:11 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.54.134 10.4.54.133'

3/25/2013 - 8:11 PM OPTIONS IMPORT: timers and/or timeouts modified

3/25/2013 - 8:11 PM OPTIONS IMPORT: LZO parms modified

3/25/2013 - 8:11 PM OPTIONS IMPORT: --ifconfig/up options modified

3/25/2013 - 8:11 PM OPTIONS IMPORT: route options modified

3/25/2013 - 8:11 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

3/25/2013 - 8:11 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

3/25/2013 - 8:11 PM open_tun, tt->ipv6=0

3/25/2013 - 8:11 PM TAP-WIN32 device [Local Area Connection] opened: \\.\Global\{D7FB236D-9202-4AA3-B6CF-75DB43E82FB3}.tap

3/25/2013 - 8:11 PM TAP-Windows Driver Version 9.9

3/25/2013 - 8:11 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.54.134/255.255.255.252 on interface {D7FB236D-9202-4AA3-B6CF-75DB43E82FB3} [DHCP-serv: 10.4.54.133, lease-time: 31536000]

3/25/2013 - 8:11 PM Successful ARP Flush on interface [41] {D7FB236D-9202-4AA3-B6CF-75DB43E82FB3}

3/25/2013 - 8:12 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe ADD 108.59.8.147 MASK 255.255.255.255 192.168.1.1

3/25/2013 - 8:12 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/25/2013 - 8:12 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:12 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/25/2013 - 8:12 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:12 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/25/2013 - 8:12 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.54.133

3/25/2013 - 8:12 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/25/2013 - 8:12 PM Route addition via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM Initialization Sequence Completed

3/25/2013 - 8:12 PM Starting Management Interface...

3/25/2013 - 8:12 PM Checking...

3/25/2013 - 8:12 PM The remote name could not be resolved: 'airvpn.org'

3/25/2013 - 8:12 PM SIGTERM received, sending exit notification to peer

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.54.133

3/25/2013 - 8:12 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe DELETE 108.59.8.147 MASK 255.255.255.255 192.168.1.1

3/25/2013 - 8:12 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:12 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.54.133

3/25/2013 - 8:12 PM Route deletion via IPAPI succeeded [adaptive]

3/25/2013 - 8:12 PM Closing TUN/TAP interface

3/25/2013 - 8:12 PM SIGTERM[hard,] received, process exiting

3/25/2013 - 8:12 PM Disconnected.

[Staff 9764]

Hello!

The logs (at least the first connections) do not show any problem.

Can you please try, for testing purposes, to connect after you have stopped any firewall and antivirus software?

Kind regards

[george2013 0]

Firewall down still no download data. Upload data showing. Can get a google search result in firefox search bar but can't connect to any of the result pages. Times out everytime. Logon window for client doesn't show free versus payed user like example on airvpn page. Could that be issue that I'm logging in without privileges? Window is smaller than its supposed to be.

[george2013 0]

Tried to troubleshoot by doing this after seeing another post.

Try from a command prompt (while you are connected):

ping airvpn.org

ping 212.117.180.25

ping 10.4.0.1

Result could not find host airvpn.org

timed out

timed out

both 100% lost

DNS issue? How to fix?

Thanks

[Staff 9764]

Tried to troubleshoot by doing this after seeing another post.

Try from a command prompt (while you are connected):

ping airvpn.org

ping 212.117.180.25

ping 10.4.0.1

Result could not find host airvpn.org

timed out

timed out

both 100% lost

DNS issue? How to fix?

Thanks

Hello!

Your account is on Premium status, authorized to access all the VPN servers, so that can't be the cause of the problem.

From your ping commands output, it does not even seem a DNS issue.

Can you please try a connection to port 80 TCP and port 53 UDP on a couple of different servers and tell us if the problem is the same?

Kind regards

[george2013 0]

Problem solved using different connection settings. Thought I may have tried with them already but maybe it doesn't stick if you click back to server choices then connect? Either way good now. Thanks for help.

[Staff 9764]

Problem solved using different connection settings. Thought I may have tried with them already but maybe it doesn't stick if you click back to server choices then connect? Either way good now. Thanks for help.

Hello!

You're right: if you go back to server choice after you have picked a port, the client will revert to port 443 UDP regardless of your previous port choice in the "Modes" tab. We are aware of this bug which will be fixed in the next Air client release.

Kind regards