cant download

[totalsignal 0]

I'v tried to download several times over several days and it starts but it fails every time. "Failed - Network error"
 

[Staff 10687]

Hello,

"Failed - Network error" is the message Chrome, Edge and other Chromium browsers show when a download is interrupted before it completes, so we need a few details to understand where it breaks:

1. What are you trying to download? Eddie (which version and operating system), another file from our website, or any file while you are connected to AirVPN?
2. Does the same download work when you are NOT connected to the VPN? And when connected, does it fail on every server or only on some?
3. If you are connected through AirVPN when it fails: which client (Eddie, WireGuard, OpenVPN), which protocol and which server?

In the meantime, please try:

• another browser (for example Firefox), or a private window with extensions disabled;
• temporarily disabling the download/web scanning of your antivirus, which often interrupts downloads with exactly this error;
• if you are on the VPN, another server, or switching between WireGuard and OpenVPN.

Kind regards