Problems with upgrading & ip revealed

[kittyberry 0]

So for a little over a week I have had this problem with AirVPN. Whenever I run the program it shows comes up as v1.7 (despite having installed v1.8) and prompts me to upgrade to the new version of OpenVPN (which I have installed numerous times now). After I agree to upgrade and it does so again, I can connect to any server. However, my IP never actually changes, and therefore I suppose the connection really isn't made. I'll close it and try to run it again, and the whole thing will repeat. Any idea what this is?

Also, I'm not sure if the logs will give any clues, but just in case:

2/22/2013 - 7:47 PM AirVPN client version: 1.7

2/22/2013 - 7:47 PM Reading options from C:\Users\Katie\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

2/22/2013 - 7:47 PM Installing OpenVPN...

2/22/2013 - 7:48 PM OpenVPN installed successfully.

2/22/2013 - 7:48 PM OpenVPN bundle version: OpenVPN 2.2.2

2/22/2013 - 7:48 PM OpenVPN current version: OpenVPN 2.2.2

2/22/2013 - 7:48 PM Ready.

2/22/2013 - 7:48 PM Login...

2/22/2013 - 7:48 PM Login success.

2/22/2013 - 7:48 PM Contacting service...

2/22/2013 - 7:48 PM Connecting...

2/22/2013 - 7:48 PM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

2/22/2013 - 7:48 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

2/22/2013 - 7:48 PM LZO compression initialized

2/22/2013 - 7:48 PM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

2/22/2013 - 7:48 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

2/22/2013 - 7:48 PM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

2/22/2013 - 7:48 PM Local Options hash (VER=V4): '22188c5b'

2/22/2013 - 7:48 PM Expected Remote Options hash (VER=V4): 'a8f55717'

2/22/2013 - 7:48 PM UDPv4 link local: [undef]

2/22/2013 - 7:48 PM UDPv4 link remote: 94.229.74.90:443

2/22/2013 - 7:48 PM TLS: Initial packet from 94.229.74.90:443, sid=4fee9fca 1c256dc3

2/22/2013 - 7:48 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

2/22/2013 - 7:48 PM VERIFY OK: nsCertType=SERVER

2/22/2013 - 7:48 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

2/22/2013 - 7:48 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

2/22/2013 - 7:48 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

2/22/2013 - 7:48 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

2/22/2013 - 7:48 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

2/22/2013 - 7:48 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

2/22/2013 - 7:48 PM [server] Peer Connection Initiated with 94.229.74.90:443

2/22/2013 - 7:49 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

2/22/2013 - 7:49 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.5.142 10.4.5.141'

2/22/2013 - 7:49 PM OPTIONS IMPORT: timers and/or timeouts modified

2/22/2013 - 7:49 PM OPTIONS IMPORT: LZO parms modified

2/22/2013 - 7:49 PM OPTIONS IMPORT: --ifconfig/up options modified

2/22/2013 - 7:49 PM OPTIONS IMPORT: route options modified

2/22/2013 - 7:49 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

2/22/2013 - 7:49 PM ROUTE default_gateway=10.102.0.1

2/22/2013 - 7:49 PM TAP-WIN32 device [Local Area Connection 4] opened: \\.\Global\{4FA2F391-9090-4F2A-96B5-953F5046865C}.tap

2/22/2013 - 7:49 PM TAP-Win32 Driver Version 9.9

2/22/2013 - 7:49 PM TAP-Win32 MTU=1500

2/22/2013 - 7:49 PM Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.4.5.142/255.255.255.252 on interface {4FA2F391-9090-4F2A-96B5-953F5046865C} [DHCP-serv: 10.4.5.141, lease-time: 31536000]

2/22/2013 - 7:49 PM Successful ARP Flush on interface [18] {4FA2F391-9090-4F2A-96B5-953F5046865C}

2/22/2013 - 7:49 PM TEST ROUTES: 0/0 succeeded len=1 ret=0 a=0 u/d=down

2/22/2013 - 7:49 PM Route: Waiting for TUN/TAP interface to come up...

2/22/2013 - 7:49 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

2/22/2013 - 7:49 PM C:\WINDOWS\system32\route.exe ADD 94.229.74.90 MASK 255.255.255.255 10.102.0.1

2/22/2013 - 7:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4

2/22/2013 - 7:49 PM Route addition via IPAPI succeeded [adaptive]

2/22/2013 - 7:49 PM C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.5.141

2/22/2013 - 7:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

2/22/2013 - 7:49 PM Route addition via IPAPI succeeded [adaptive]

2/22/2013 - 7:49 PM C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.5.141

2/22/2013 - 7:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

2/22/2013 - 7:49 PM Route addition via IPAPI succeeded [adaptive]

2/22/2013 - 7:49 PM C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.5.141

2/22/2013 - 7:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

2/22/2013 - 7:49 PM Route addition via IPAPI succeeded [adaptive]

2/22/2013 - 7:49 PM Initialization Sequence Completed

2/22/2013 - 7:49 PM Starting Management Interface...

2/22/2013 - 7:49 PM Checking...

2/22/2013 - 7:49 PM Retrieve statistics...

2/22/2013 - 7:49 PM Connected.

[Staff 9773]

Hello!

The Air client is portable, it does not need any installation. You are probably running your previous Air client version, please make sure that you run the latest version. The logs do not show any particular problem, but if you have Windows 8 please try Air client 1.8 with OpenVPN 2.3.0, it should fix your issue. Please pick the correct version (according to your system, 32 bit or 64 bit) here:

https://airvpn.org/windows

Kind regards

[kittyberry 0]

Definitely running v1.8 and OpenVPN 2.3.0 for Windows 7 32 bit (which is what my system is). Still can't manage to truly connect to any of the servers and keep the real ip from showing.

[kittyberry 0]

No ideas?

[Staff 9773]

No ideas?

Hello!

The logs are fine.

After the connection is established, from a command prompt can you please issue the commands:

ipconfig /all

route print

and send us the output?

Kind regards

[kittyberry 0]

Alright, thanks. Here you are:

Microsoft Windows [Version 6.1.7600]

Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Katie>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Katie-Desktop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : apogee.us

Ethernet adapter Local Area Connection 5:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : TAP-Windows Adapter V9 #3

Physical Address. . . . . . . . . : 00-FF-47-D9-98-D1

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::b1a4:894a:34df:c88a%18(Preferred)

IPv4 Address. . . . . . . . . . . : 10.4.5.142(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.252

Lease Obtained. . . . . . . . . . : Sunday, February 24, 2013 6:43:04 PM

Lease Expires . . . . . . . . . . : Monday, February 24, 2014 6:43:02 PM

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 10.4.5.141

DHCPv6 IAID . . . . . . . . . . . : 302055239

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-03-C3-0B-7A-00-02-72-91-FF-FC

DNS Servers . . . . . . . . . . . : 10.4.0.1

NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

Physical Address. . . . . . . . . : 00-02-72-91-FF-FC

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : apogee.us

Description . . . . . . . . . . . : Realtek RTL8191SU Wireless LAN 802.11n US

B 2.0 Network Adapter

Physical Address. . . . . . . . . : 00-02-72-91-FF-FC

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::6437:3dde:99ae:62b8%16(Preferred)

IPv4 Address. . . . . . . . . . . : 10.102.111.69(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Lease Obtained. . . . . . . . . . : Monday, February 11, 2013 7:16:49 PM

Lease Expires . . . . . . . . . . : Monday, February 25, 2013 9:00:09 PM

Default Gateway . . . . . . . . . : 10.102.0.1

DHCP Server . . . . . . . . . . . : 64.189.192.52

DHCPv6 IAID . . . . . . . . . . . : 184550002

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-03-C3-0B-7A-00-02-72-91-FF-FC

DNS Servers . . . . . . . . . . . : 64.189.192.42

66.112.235.200

66.112.235.250

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{276F2F9F-D6DB-46D9-9A96-226D8DCB151D}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

C:\Users\Katie>route print

===========================================================================

Interface List

18...00 ff 47 d9 98 d1 ......TAP-Windows Adapter V9 #3

17...00 02 72 91 ff fc ......Microsoft Virtual WiFi Miniport Adapter

16...00 02 72 91 ff fc ......Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Net

work Adapter

1...........................Software Loopback Interface 1

12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 10.102.0.1 10.102.111.69 30

0.0.0.0 128.0.0.0 10.4.14.33 10.102.111.69 31

0.0.0.0 128.0.0.0 10.4.5.141 10.4.5.142 30

10.4.0.1 255.255.255.255 10.4.5.141 10.4.5.142 30

10.4.5.140 255.255.255.252 On-link 10.4.5.142 286

10.4.5.142 255.255.255.255 On-link 10.4.5.142 286

10.4.5.143 255.255.255.255 On-link 10.4.5.142 286

10.102.0.0 255.255.0.0 On-link 10.102.111.69 286

10.102.111.69 255.255.255.255 On-link 10.102.111.69 286

10.102.255.255 255.255.255.255 On-link 10.102.111.69 286

94.229.74.90 255.255.255.255 10.102.0.1 10.102.111.69 30

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

128.0.0.0 128.0.0.0 10.4.14.33 10.102.111.69 31

128.0.0.0 128.0.0.0 10.4.5.141 10.4.5.142 30

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 10.102.111.69 286

224.0.0.0 240.0.0.0 On-link 10.4.5.142 286

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 10.102.111.69 286

255.255.255.255 255.255.255.255 On-link 10.4.5.142 286

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

1 306 ::1/128 On-link

16 286 fe80::/64 On-link

18 286 fe80::/64 On-link

16 286 fe80::6437:3dde:99ae:62b8/128

On-link

18 286 fe80::b1a4:894a:34df:c88a/128

On-link

1 306 ff00::/8 On-link

16 286 ff00::/8 On-link

18 286 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

C:\Users\Katie>

[Staff 9773]

Hello!

Apparently everything is ok. Your home network Ip range does not seem to overlap with the VPN one (can you please confirm that it is 10.102.0.0/255.255.0.0 ?).

Can you please send us also the output of the following commands (while connected to the VPN):

tracert 10.4.0.1

tracert airvpn.org

tracert google.com

Kind regards

[kittyberry 0]

The subnet mask is 255.255.0.0 but my IPv4 is 10.102.111.69 and the default gateway is 10.102.0.1

Here is the output:

Microsoft Windows [Version 6.1.7600]

Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Katie>tracert 10.4.0.1

Tracing route to speedtest.air [10.4.0.1]

over a maximum of 30 hops:

1 123 ms 122 ms 122 ms speedtest.air [10.4.0.1]

Trace complete.

C:\Users\Katie>tracert airvpn.org

Tracing route to airvpn.org [85.17.207.151]

over a maximum of 30 hops:

1 4 ms 4 ms 4 ms 10.102.0.1

2 6 ms 6 ms 6 ms 10.0.101.1

3 7 ms 5 ms 5 ms 10.0.100.3

4 7 ms 10 ms 8 ms 10.0.100.2

5 6 ms 5 ms 5 ms te2-6.ccr01.dfw09.atlas.cogentco.com [38.122.206

.41]

6 9 ms 7 ms 7 ms te0-5-0-1.ccr22.dfw01.atlas.cogentco.com [154.54

.87.141]

7 15 ms 15 ms 18 ms te0-2-0-6.mpd22.mci01.atlas.cogentco.com [154.54

.46.205]

8 81 ms 29 ms 102 ms te0-4-0-3.mpd22.ord01.atlas.cogentco.com [154.54

.30.177]

9 52 ms 51 ms 50 ms te0-7-0-26.ccr22.bos01.atlas.cogentco.com [154.5

4.43.190]

10 117 ms 117 ms 118 ms te0-2-0-3.ccr22.lpl01.atlas.cogentco.com [154.54

.85.218]

11 135 ms 128 ms 128 ms te0-1-0-6.mpd22.ams03.atlas.cogentco.com [154.54

.37.101]

12 143 ms 128 ms 131 ms te0-2-0-7.ccr21.ams06.atlas.cogentco.com [154.54

.58.142]

13 133 ms 170 ms 141 ms 149.6.0.162

14 128 ms 128 ms 128 ms po100.sr1.evo.leaseweb.net [85.17.100.226]

15 129 ms 128 ms 129 ms xe0-1-0.cloud.leaseweb.net [85.17.129.217]

16 202 ms 205 ms 129 ms airvpn.org [85.17.207.151]

Trace complete.

C:\Users\Katie>tracert google.com

Tracing route to google.com [74.125.24.113]

over a maximum of 30 hops:

1 4 ms 4 ms 4 ms 10.102.0.1

2 5 ms 5 ms 4 ms 10.0.101.1

3 5 ms 4 ms 6 ms 10.0.100.3

4 6 ms 6 ms 5 ms 10.0.100.2

5 54 ms 208 ms 208 ms te2-6.ccr01.dfw09.atlas.cogentco.com [38.122.206

.41]

6 6 ms 8 ms 6 ms te0-5-0-5.ccr22.dfw01.atlas.cogentco.com [154.54

.87.145]

7 20 ms 15 ms 15 ms te0-2-0-1.mpd22.mci01.atlas.cogentco.com [154.54

.5.158]

8 27 ms 28 ms 30 ms te0-5-0-4.mpd22.ord01.atlas.cogentco.com [154.54

.45.158]

9 86 ms 28 ms 33 ms te0-4-0-5.ccr21.ord03.atlas.cogentco.com [154.54

.2.98]

10 84 ms 30 ms 64 ms 38.104.103.130

11 27 ms 26 ms * 209.85.254.120

12 27 ms 36 ms 30 ms 72.14.237.133

13 53 ms 42 ms 42 ms 72.14.232.70

14 116 ms 114 ms 115 ms 72.14.235.90

15 136 ms 127 ms 126 ms 209.85.251.190

16 123 ms 123 ms 123 ms 72.14.235.141

17 * * * Request timed out.

18 127 ms 124 ms 125 ms de-in-f113.1e100.net [74.125.24.113]

Trace complete.

C:\Users\Katie>

[Staff 9773]

Hello!

The output shows that your connection is successful and your system correctly exchanges packets with our VPN servers. Also, your system is able to resolve names.

Kind regards