Failed to start- plz help!

[troyboy89 0]

Hi, i paid for month of service, downloaded the software and when i open airvpn i can connect but when i try to enter a server i get the message "failed to start". i dont know why this cant be as simple as point and click but apparently im doing something wrong. someone please help, considering i already paid for the service and dont wanna be ripped off

[Staff 10123]

Hi, i paid for month of service, downloaded the software and when i open airvpn i can connect but when i try to enter a server i get the message "failed to start". i dont know why this cant be as simple as point and click but apparently im doing something wrong. someone please help, considering i already paid for the service and dont wanna be ripped off

Hello!

Can you please send us your client logs?

Kind regards

[troyboy89 0]

how exactly do i do that?

[troyboy89 0]

2/13/2013 - 1:47 PM AirVPN client version: 1.8

2/13/2013 - 1:47 PM Reading options from C:\Users\Troy\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

2/13/2013 - 1:47 PM OpenVPN bundle version: OpenVPN 2.3.0

2/13/2013 - 1:47 PM OpenVPN current version: OpenVPN 2.3.0

2/13/2013 - 1:47 PM Ready.

2/13/2013 - 1:47 PM Login...

2/13/2013 - 1:47 PM Login success.

2/13/2013 - 1:48 PM Contacting service...

2/13/2013 - 1:48 PM Connecting...

2/13/2013 - 1:48 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

2/13/2013 - 1:48 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

2/13/2013 - 1:48 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

2/13/2013 - 1:48 PM UDPv4 link local: [undef]

2/13/2013 - 1:48 PM UDPv4 link remote: [AF_INET]69.163.36.66:443

2/13/2013 - 1:48 PM TLS: Initial packet from [AF_INET]69.163.36.66:443, sid=3245f889 acc3ac9f

2/13/2013 - 1:48 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

2/13/2013 - 1:48 PM VERIFY OK: nsCertType=SERVER

2/13/2013 - 1:48 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

2/13/2013 - 1:48 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

2/13/2013 - 1:48 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

2/13/2013 - 1:48 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

2/13/2013 - 1:48 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

2/13/2013 - 1:48 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

2/13/2013 - 1:48 PM [server] Peer Connection Initiated with [AF_INET]69.163.36.66:443

2/13/2013 - 1:48 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

2/13/2013 - 1:48 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.31.246 10.4.31.245'

2/13/2013 - 1:48 PM OPTIONS IMPORT: timers and/or timeouts modified

2/13/2013 - 1:48 PM OPTIONS IMPORT: LZO parms modified

2/13/2013 - 1:48 PM OPTIONS IMPORT: --ifconfig/up options modified

2/13/2013 - 1:48 PM OPTIONS IMPORT: route options modified

2/13/2013 - 1:48 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

2/13/2013 - 1:48 PM There are no TAP-Windows adapters on this system. You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter.

2/13/2013 - 1:48 PM Exiting due to fatal error

2/13/2013 - 1:48 PM Failed to start.

[Staff 10123]

Hello!

The problem is here:

2/13/2013 - 1:48 PM There are no TAP-Windows adapters on this system. You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter.

Probably something went wrong during the installation of OpenVPN.

Please try to add a TAP-Win32 Adapter by going to "Start"->"All Programs"->"OpenVPN" and launch "Add a new TAP-Windows virtual ethernet adapter" with administrator privileges.

After that, try again a connection, if you still have problems do not hesitate to send us the logs again at your convenience.

Kind regards

[troyboy89 0]

Cool! i just uninstalled openvpn and reinstalled it and presto it worked. thanks everyone