[SOLVED] uk servers not working

[psychocydd 0]

i have just got to my computer to find Cassiopeia and Bootis unable to connect to and there is no current load on them.

can you please check this problem out.

thanks

[cybertrancer 2]

Hi AirVPN tech support!

I'm unable to connect to both Cassiopeia and Bootis since around 21:15 GMT.

Tracert (Cassiopeia):

Tracing route to 31-193-12-98.static.hostnoc.net [31.193.12.98]

over a maximum of 30 hops:

1 60 ms 59 ms 58 ms speedtest.air [10.4.0.1]

2 62 ms 60 ms 62 ms hosted.by.leaseweb.com [46.165.208.126]

3 59 ms 58 ms 60 ms 46.165.255.148

4 60 ms 65 ms 61 ms 5-1.r2.fr.hwng.net [80.81.193.224]

5 73 ms 72 ms 79 ms 13-4.r3.am.hwng.net [69.16.191.53]

6 124 ms 86 ms 80 ms 1-3.r1.lo.hwng.net [69.16.190.58]

7 80 ms 80 ms 83 ms vl0100.gwy01.lnuk01.hostnoc.eu [209.197.0.242]

8 86 ms 87 ms 96 ms xe1-04.gwy02.mnuk01.hostnoc.eu [178.238.128.29]

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

Tracert (Bootis):

Tracing route to 31-193-12-74.static.hostnoc.net [31.193.12.74]

over a maximum of 30 hops:

1 59 ms 58 ms 60 ms speedtest.air [10.4.0.1]

2 58 ms 67 ms 58 ms hosted.by.leaseweb.com [46.165.208.126]

3 58 ms 59 ms 62 ms 46.165.255.148

4 70 ms 60 ms 62 ms 1-2.r1.fr.hwng.net [80.81.192.224]

5 66 ms 70 ms 73 ms unknown.hwng.net [69.16.190.105]

6 71 ms 71 ms 71 ms e5-1.r1.lo.hwng.net [209.197.0.230]

7 83 ms 71 ms 70 ms vl0100.gwy01.lnuk01.hostnoc.eu [209.197.0.242]

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

Can you check this out?

[Staff 9773]

i have just got to my computer to find Cassiopeia and Bootis unable to connect to and there is no current load on them.

can you please check this problem out.

thanks

Hello!

We are aware of the problem. The servers are up but they can't be reached and can't reach several hosts in the world. We're investigating and waiting for support from the datacenter technicians.

Kind regards

[psychocydd 0]

thanks very much, your reply is appreciated..

glad its being looked at

[Proctophobic 0]

Seems to be happening at least once a day (connection being dropped and servers unreachable).

For someone who's only been using this service a very short time, i'm starting to wonder if I made a bad choice?.....

[Staff 9773]

UPDATE: according to support, Bootis and Cassiopeia datacenter is experiencing unidentified network issues. The datacenter staff is investigating. No further information were provided to us.

Kind regards

[Staff 9773]

Seems to be happening at least once a day (connection being dropped and servers unreachable).

For someone who's only been using this service a very short time, i'm starting to wonder if I made a bad choice?.....

Hello!

Bootis and Cassiopeia are having network issues about which we can't do anything. All the other 25 servers are up and running. Bootis and Cassiopeia lines (not the servers) also went down for approximately 10 minutes yesterday and for approximately 5 minutes two days ago. Since this is the first time after 7 months during which the datacenter experienced no issue at all (it had an alleged 99.9% uptime in 2012) probably we'll give the provider a second chance, but if the problems persist we'll definitely look for a new provider in the UK.

We do understand that a datacenter with issues can harm our image, but we're confident in your understanding that bad things out of our control can happen. Our infrastructure is sufficiently redundant to provide the guaranteed allocated bandwidth even with about half of the VPN servers.

Kind regards

[Staff 9773]

UPDATE: the problem has been solved.

We are anyway working to add a new server in a different datacenter in UK.

Kind regards

[psychocydd 0]

thank you all back to normal again

[cybertrancer 2]

Hi AirVPN tech support!

Both UK servers are down ... again.

I will leave these alone for a while and use another server.

The main concern is that if i need to use a UK server i will not have other options.

I suggest you try having another alternative to these 2 servers in case their datacenter is having issues.

[Staff 9773]

Hi AirVPN tech support!

Both UK servers are down ... again.

I will leave these alone for a while and use another server.

The main concern is that if i need to use a UK server i will not have other options.

I suggest you try having another alternative to these 2 servers in case their datacenter is having issues.

Hello!

We're glad to inform you that a new UK server will be running in a different datacenter with a different provider. The agreement has already been finalized, we're waiting for the server activation.

Kind regards

[Proctophobic 0]

Are we going to be compensated for the downtime?

ie. days added back to our subscriptions?

I only subscribed to use UK servers.

The others are of no use since I can't even log in to email servers or other services without a UK IP address.

Thanks for at least responding to the enquiries here....