ANSWERED Plex server suddenly unreachable.

[oont 0]

I have had my Plex server up for many months with VPN enabled.

My port shows Open when I test via https://airvpn.org/ports/

When I disable my VPN I can reach my server. Did something change on AirVPNs side? I don't know why this would suddenly stop working, I have not made any changes to my server configs or internet.

I have tried changing VPN servers and external ports but this did not solve the issue.

 

 

[Staff 10123]

1 hour ago, oont said:

My port shows Open when I test via https://airvpn.org/ports/

Hello!

Please note that your service is reachable, we have just tried, so the port test is correct. However, as soon as we are re-directed to /web/index.html the connection is closed by your host. This is also visible through telnet:
$ telnet <edited for privacy> 41898
Trying <>...
Connected to <>
Escape character is '^]'.
Connection closed by foreign host.

Therefore, VPN port forwarding works properly and your node is configured to accept correctly incoming connections from the Internet. However, for some reason that must be found, your host, or maybe Plex itself, shuts down the connection within 5-10 seconds, and specifically after the index.html page is accessed. The re-direction to that page works, but the page is not served. Please re-check the whole Plex web server setup.

Kind regards
 

[oont 0]

Thank you for the quick response.

I was also able to telnet from a different location and had the same output. Looking at my Plex logs I am seeing some errors I will reach out to Plex about.

Thank you for the help.