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dcodelanyto

[SOLVED] No Web access after week offline

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Last successful firefox internet access was one week ago.

No changes to my comodo or airvpn set up.

Airvpn client connects fine (castor).

Can hit airvpn.org via browser (host file setting?).

Server not found for all other url's.

Bitcomet connects (shows DHT connected and displays WAN).

start up page does not load and stuck in 'signing in' status.

airvpn logs:

1/4/2013 - 6:53 PM Login success.

1/4/2013 - 6:53 PM Contacting service...

1/4/2013 - 6:53 PM Connecting...

1/4/2013 - 6:53 PM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

1/4/2013 - 6:53 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

1/4/2013 - 6:53 PM LZO compression initialized

1/4/2013 - 6:53 PM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

1/4/2013 - 6:53 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

1/4/2013 - 6:53 PM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

1/4/2013 - 6:53 PM Local Options hash (VER=V4): '22188c5b'

1/4/2013 - 6:53 PM Expected Remote Options hash (VER=V4): 'a8f55717'

1/4/2013 - 6:53 PM UDPv4 link local: [undef]

1/4/2013 - 6:53 PM UDPv4 link remote: 95.211.169.3:443

1/4/2013 - 6:53 PM TLS: Initial packet from 95.211.169.3:443, sid=de5091a4 83173898

1/4/2013 - 6:53 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

1/4/2013 - 6:53 PM VERIFY OK: nsCertType=SERVER

1/4/2013 - 6:53 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

1/4/2013 - 6:53 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 6:53 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 6:53 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 6:53 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 6:53 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/4/2013 - 6:53 PM [server] Peer Connection Initiated with 95.211.169.3:443

1/4/2013 - 6:53 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

1/4/2013 - 6:53 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.0.42 10.4.0.41'

1/4/2013 - 6:53 PM OPTIONS IMPORT: timers and/or timeouts modified

1/4/2013 - 6:53 PM OPTIONS IMPORT: LZO parms modified

1/4/2013 - 6:53 PM OPTIONS IMPORT: --ifconfig/up options modified

1/4/2013 - 6:53 PM OPTIONS IMPORT: route options modified

1/4/2013 - 6:53 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

1/4/2013 - 6:53 PM ROUTE default_gateway=192.168.1.1

1/4/2013 - 6:53 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{EF18466E-C8E0-491C-BB14-4085CF2A7674}.tap

1/4/2013 - 6:53 PM TAP-Win32 Driver Version 9.9

1/4/2013 - 6:53 PM TAP-Win32 MTU=1500

1/4/2013 - 6:53 PM Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.4.0.42/255.255.255.252 on interface {EF18466E-C8E0-491C-BB14-4085CF2A7674} [DHCP-serv: 10.4.0.41, lease-time: 31536000]

1/4/2013 - 6:53 PM Successful ARP Flush on interface [3] {EF18466E-C8E0-491C-BB14-4085CF2A7674}

1/4/2013 - 6:53 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

1/4/2013 - 6:53 PM C:\WINDOWS\system32\route.exe ADD 95.211.169.3 MASK 255.255.255.255 192.168.1.1

1/4/2013 - 6:53 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 6:53 PM C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 6:53 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 6:53 PM C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 6:53 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 6:53 PM C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.0.41

1/4/2013 - 6:53 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 6:53 PM Initialization Sequence Completed

1/4/2013 - 6:53 PM Starting Management Interface...

1/4/2013 - 6:53 PM Checking...

1/4/2013 - 6:54 PM Retrieve statistics...

1/4/2013 - 6:54 PM Connected.

1/4/2013 - 7:08 PM Disconnecting...

1/4/2013 - 7:08 PM SIGTERM received, sending exit notification to peer

1/4/2013 - 7:08 PM TCP/UDP: Closing socket

1/4/2013 - 7:08 PM C:\WINDOWS\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.0.41

1/4/2013 - 7:08 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 7:08 PM C:\WINDOWS\system32\route.exe DELETE 95.211.169.3 MASK 255.255.255.255 192.168.1.1

1/4/2013 - 7:08 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 7:08 PM C:\WINDOWS\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 7:08 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 7:08 PM C:\WINDOWS\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 7:08 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 7:08 PM Closing TUN/TAP interface

1/4/2013 - 7:08 PM SIGTERM[hard,] received, process exiting

1/4/2013 - 7:08 PM Disconnected.

1/4/2013 - 7:08 PM Login...

1/4/2013 - 7:08 PM Login success.

1/4/2013 - 7:08 PM Contacting service...

1/4/2013 - 7:08 PM Connecting...

1/4/2013 - 7:08 PM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

1/4/2013 - 7:08 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

1/4/2013 - 7:08 PM LZO compression initialized

1/4/2013 - 7:08 PM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

1/4/2013 - 7:08 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

1/4/2013 - 7:08 PM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

1/4/2013 - 7:08 PM Local Options hash (VER=V4): '22188c5b'

1/4/2013 - 7:08 PM Expected Remote Options hash (VER=V4): 'a8f55717'

1/4/2013 - 7:08 PM UDPv4 link local: [undef]

1/4/2013 - 7:08 PM UDPv4 link remote: 95.211.169.3:443

1/4/2013 - 7:08 PM TLS: Initial packet from 95.211.169.3:443, sid=fd249352 d87a5b1b

1/4/2013 - 7:08 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

1/4/2013 - 7:08 PM VERIFY OK: nsCertType=SERVER

1/4/2013 - 7:08 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

1/4/2013 - 7:08 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 7:08 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 7:08 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 7:08 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 7:08 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/4/2013 - 7:08 PM [server] Peer Connection Initiated with 95.211.169.3:443

1/4/2013 - 7:08 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

1/4/2013 - 7:08 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.0.42 10.4.0.41'

1/4/2013 - 7:08 PM OPTIONS IMPORT: timers and/or timeouts modified

1/4/2013 - 7:08 PM OPTIONS IMPORT: LZO parms modified

1/4/2013 - 7:08 PM OPTIONS IMPORT: --ifconfig/up options modified

1/4/2013 - 7:08 PM OPTIONS IMPORT: route options modified

1/4/2013 - 7:08 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

1/4/2013 - 7:08 PM ROUTE default_gateway=192.168.1.1

1/4/2013 - 7:08 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{EF18466E-C8E0-491C-BB14-4085CF2A7674}.tap

1/4/2013 - 7:08 PM TAP-Win32 Driver Version 9.9

1/4/2013 - 7:08 PM TAP-Win32 MTU=1500

1/4/2013 - 7:08 PM Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.4.0.42/255.255.255.252 on interface {EF18466E-C8E0-491C-BB14-4085CF2A7674} [DHCP-serv: 10.4.0.41, lease-time: 31536000]

1/4/2013 - 7:08 PM Successful ARP Flush on interface [3] {EF18466E-C8E0-491C-BB14-4085CF2A7674}

1/4/2013 - 7:09 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

1/4/2013 - 7:09 PM C:\WINDOWS\system32\route.exe ADD 95.211.169.3 MASK 255.255.255.255 192.168.1.1

1/4/2013 - 7:09 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 7:09 PM C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 7:09 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 7:09 PM C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 7:09 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 7:09 PM C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.0.41

1/4/2013 - 7:09 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 7:09 PM Initialization Sequence Completed

1/4/2013 - 7:09 PM Starting Management Interface...

1/4/2013 - 7:09 PM Checking...

1/4/2013 - 7:09 PM Retrieve statistics...

1/4/2013 - 7:09 PM Connected.

1/4/2013 - 8:08 PM TLS: soft reset sec=0 bytes=75890/0 pkts=913/0

1/4/2013 - 8:08 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

1/4/2013 - 8:08 PM VERIFY OK: nsCertType=SERVER

1/4/2013 - 8:08 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

1/4/2013 - 8:08 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 8:08 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 8:08 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 8:08 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 8:08 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/4/2013 - 9:08 PM TLS: tls_process: killed expiring key

1/4/2013 - 9:08 PM TLS: soft reset sec=0 bytes=65084/0 pkts=834/0

1/4/2013 - 9:08 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

1/4/2013 - 9:08 PM VERIFY OK: nsCertType=SERVER

1/4/2013 - 9:08 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

1/4/2013 - 9:08 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 9:08 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 9:08 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 9:08 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 9:08 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/4/2013 - 9:24 PM Disconnecting...

1/4/2013 - 9:24 PM SIGTERM received, sending exit notification to peer

1/4/2013 - 9:24 PM TCP/UDP: Closing socket

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.0.41

1/4/2013 - 9:24 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe DELETE 95.211.169.3 MASK 255.255.255.255 192.168.1.1

1/4/2013 - 9:24 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 9:24 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 9:24 PM Route deletion via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM Closing TUN/TAP interface

1/4/2013 - 9:24 PM SIGTERM[hard,] received, process exiting

1/4/2013 - 9:24 PM Disconnected.

1/4/2013 - 9:24 PM Login...

1/4/2013 - 9:24 PM Login success.

1/4/2013 - 9:24 PM Contacting service...

1/4/2013 - 9:24 PM Connecting...

1/4/2013 - 9:24 PM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

1/4/2013 - 9:24 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

1/4/2013 - 9:24 PM LZO compression initialized

1/4/2013 - 9:24 PM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

1/4/2013 - 9:24 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

1/4/2013 - 9:24 PM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

1/4/2013 - 9:24 PM Local Options hash (VER=V4): '22188c5b'

1/4/2013 - 9:24 PM Expected Remote Options hash (VER=V4): 'a8f55717'

1/4/2013 - 9:24 PM UDPv4 link local: [undef]

1/4/2013 - 9:24 PM UDPv4 link remote: 95.211.169.3:443

1/4/2013 - 9:24 PM TLS: Initial packet from 95.211.169.3:443, sid=dd03fa1c a94be521

1/4/2013 - 9:24 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

1/4/2013 - 9:24 PM VERIFY OK: nsCertType=SERVER

1/4/2013 - 9:24 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

1/4/2013 - 9:24 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 9:24 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 9:24 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/4/2013 - 9:24 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/4/2013 - 9:24 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/4/2013 - 9:24 PM [server] Peer Connection Initiated with 95.211.169.3:443

1/4/2013 - 9:24 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

1/4/2013 - 9:24 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.0.42 10.4.0.41'

1/4/2013 - 9:24 PM OPTIONS IMPORT: timers and/or timeouts modified

1/4/2013 - 9:24 PM OPTIONS IMPORT: LZO parms modified

1/4/2013 - 9:24 PM OPTIONS IMPORT: --ifconfig/up options modified

1/4/2013 - 9:24 PM OPTIONS IMPORT: route options modified

1/4/2013 - 9:24 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

1/4/2013 - 9:24 PM ROUTE default_gateway=192.168.1.1

1/4/2013 - 9:24 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{EF18466E-C8E0-491C-BB14-4085CF2A7674}.tap

1/4/2013 - 9:24 PM TAP-Win32 Driver Version 9.9

1/4/2013 - 9:24 PM TAP-Win32 MTU=1500

1/4/2013 - 9:24 PM Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.4.0.42/255.255.255.252 on interface {EF18466E-C8E0-491C-BB14-4085CF2A7674} [DHCP-serv: 10.4.0.41, lease-time: 31536000]

1/4/2013 - 9:24 PM Successful ARP Flush on interface [3] {EF18466E-C8E0-491C-BB14-4085CF2A7674}

1/4/2013 - 9:24 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe ADD 95.211.169.3 MASK 255.255.255.255 192.168.1.1

1/4/2013 - 9:24 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 9:24 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.0.41

1/4/2013 - 9:24 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.0.41

1/4/2013 - 9:24 PM Route addition via IPAPI succeeded [adaptive]

1/4/2013 - 9:24 PM Initialization Sequence Completed

1/4/2013 - 9:24 PM Starting Management Interface...

1/4/2013 - 9:24 PM Checking...

1/4/2013 - 9:25 PM Retrieve statistics...

1/4/2013 - 9:25 PM Connected.

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Hello!

The logs do not show any problem. Let's see whether it's a DNS resolution issue, since your system resolves airvpn.org from your hosts file.

While you're connected to a VPN server, please open a command prompt, issue the following commands and send us the output:

ping google.com

ping 10.4.0.1

ping 8.8.8.8

ping airvpn.org

Kind regards

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Ping request could not find host www.google.com. Please check the name and try again.

===================

Pinging 10.4.0.1 with 32 bytes of data:

Reply from 10.4.0.1: bytes=32 time=166ms TTL=64

Ping statistics for 10.4.0.1:

Packets: Sent = 1, Received = 1, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 166ms, Maximum = 166ms, Average = 166ms

===================

Pinging 8.8.8.8 with 32 bytes of data:

Reply from 8.8.8.8: bytes=32 time=170ms TTL=51

Ping statistics for 8.8.8.8:

Packets: Sent = 1, Received = 1, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 170ms, Maximum = 170ms, Average = 170ms

===================

Pinging airvpn.org [85.17.207.151] with 32 bytes of data:

Reply from 85.17.207.151: bytes=32 time=168ms TTL=59

Ping statistics for 85.17.207.151:

Packets: Sent = 1, Received = 1, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 168ms, Maximum = 168ms, Average = 168ms

===================

All results while connected via castor,

Win 7 host running virtualbox running xp,

win7 host experiencing no problems,

virtual box restarted a few times,

XP dns set up follows the recommended guidelines to eliminate DNS leaks.

[i configured fixed DNS server addresses (swiss privacy foundation) to my physical adapter]

Thanks in advance for your assistance.

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Hello!

Apparently your system can't resolve names when connected to the VPN, but it can reach the DNS IP address 10.4.0.1. This suggests that it's only a DNS problem which we have met (rarely) on some Windows systems.

Please try to set as primary (preferred) DNS server IP address of your physical network card(s) (ethernet and/or wireless) the address 10.4.0.1.

Kind regards

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