ANSWERED Zoho Email

[debu 4]

AirVpn is preventing me from connecting to my Zoho email meaning that I have to disconnect from Eddie to gain access.

Is AirVpn blocking Zoho's IPs as it would appear?  If so, what can be done about it?

[Staff 9968]

10 hours ago, debu said:

AirVpn is preventing me from connecting to my Zoho email meaning that I have to disconnect from Eddie to gain access.

Is AirVpn blocking Zoho's IPs as it would appear?  If so, what can be done about it?

Hello!

We do not prevent any access to Zoho or any mail service. The only block we enforce as a unique exception to our Net Neutrality commitment is a block against outbound port 25. Please make sure you do not rely on port 25 for SMTP (plain SMTP must not be used anyway) and connect to the standard Zoho mail server ports (465 or 587 for SMPT over SSL/TLS). If you are already connecting to port 465 or 587 please contact Zoho customer service and verify if (and if so why) they block AirVPN servers. Feel free to keep us informed.

Kind regards