New US 10Gb/s servers poor availability

[dronegeek 0]

Awhile ago I discovered a new 10Gb/s server established in Raleigh,NC (Polis) but after switching over to this server with better ping times from my location I began experiencing continually outages, some for multiple days. Recently the servers in New York were replaced with new ones and I was considering moving over to them but today I noticed that all four of these new servers are currently down with 100% packet loss. These "new" servers do not appear to be very reliable so please don't replace anymore with these until their uptime can be significantly improved.
Is there some reason that the Polis server is constantly going down? The service was very reliable when I first signed up but recently has been in decline especially with these "new improved" servers.

[OpenSourcerer 1435]

Polis is with the same datacenter provider (Tzulo) as the four new NY servers, where someone just wrote of high packet loss, too.
 

1 hour ago, dronegeek said:

The service was very reliable when I first signed up but recently has been in decline especially with these "new improved" servers.

It is unfortunate, but it might just be coincidence that after just a few days a problem occured on their site. These things happen, IT systems are no godly machines.
There is no reason for you to speak so negatively; I know it can be frustrating but please curb your emotions and simply divert to different US servers in the meantime – there are quite a few of those.

[ScanFarer 12]

I can also confirm that the Polis server goes down quite frequently, and it seems to happen more often than other US-based servers. I asked @Staff about it a while ago, and they mentioned that the server had been experiencing repeated flood attacks. However, I'm not sure if that's still the case.

[Staff 9971]

19 hours ago, dronegeek said:

Awhile ago I discovered a new 10Gb/s server established in Raleigh,NC (Polis) but after switching over to this server with better ping times from my location I began experiencing continually outages, some for multiple days. Recently the servers in New York were replaced with new ones and I was considering moving over to them but today I noticed that all four of these new servers are currently down with 100% packet loss. These "new" servers do not appear to be very reliable so please don't replace anymore with these until their uptime can be significantly improved.
Is there some reason that the Polis server is constantly going down? The service was very reliable when I first signed up but recently has been in decline especially with these "new improved" servers.

Hello!

A relevant part of the infrastructure in the USA has been under attack in the last 48 hours. The redundancy is currently guaranteeing the usual high quality of service: 200'000 Mbit/s are available and distributed throughout the whole USA territory.

The uptime of the new 10 Gbit/s servers in Arizona and California is 100% so check your facts.

Everything can be improved and we will work to improve, 14 years of experience are not chicken feed. In the meantime please take note that in the last 8 months the Tzulo infrastructure, provisioning connectivity to Polis and NYC servers you mention with disgraceful disdain and superficiality, as well as other servers in strategic areas of the USA, has been consistently providing the top speed in the world to AirVPN clients often beating the old "all time high" of 1 Gbit/s on the client side (2 Gbit/s on the server) with WireGuard. (EDIT: the current ATH is 1.5 Gbit/s client side).

Kind regards