ANSWERED Unable to d/l Eddie

[ChexHat 0]

I have signed up to AirVPN for the first time and when I tried downloading Eddie it starts downloading at 300kb/s and within 30 seconds it slows to 30kb/s then 5kb/s and stops at about 3mb downloaded and says failed.  I can watch youtube and download everything else at fast speeds so it's not my internet.

[Staff 10014]

8 hours ago, ChexHat said:

I have signed up to AirVPN for the first time and when I tried downloading Eddie it starts downloading at 300kb/s and within 30 seconds it slows to 30kb/s then 5kb/s and stops at about 3mb downloaded and says failed.  I can watch youtube and download everything else at fast speeds so it's not my internet.

Hello!

Can you give us the exact link to the package you are trying to download and tell us your Operating System and browser names and versions?

Kind regards
 

[Staff 10014]

Hello!

Customer experienced the problem with Chrome 129.0.6668.90 on Windows 11 Home 23H2 build 22631.4169 and resolved it by switching to Edge. Is anyone experiencing download problems from our web site when running Chrome?

Kind regards

[matts9 9]

3 hours ago, Staff said:

Is anyone experiencing download problems from our web site when running Chrome?

I had experienced the same slowness many times in the past (download from airvpn.org and eddie.website). Last time yesterday
I'm on Windows 11 23H2 (build 22631.4317). Browsers i've seen this is chrome, firefox, brave.
I live in central europe and have a stable internet connection (FTTH). The download starts fast and then it suddenly almost stops (30kb/s), sometimes it recovers after 1-2 minutes and then finishes slowly at 100-300kb/s, sometimes the download fails and I have to retry.