ANSWERED Windows: incompatibility between .NET framework and specific devices

[TmDyB563 0]

Windows 10 user here. Have the same problem (and message). Click Yes or No at startup does not make a difference.
Press X and the startup breaks of. Eddies Elevation Service seems to run. Do not know what that is or doeing. After stopping and starting this service, the next start of Eddie result in message: Unable to obtain elevated priviles (required): Unable to start (unable to initialize service).

Long story short: i can not use Eddie anymore. Uninstalled it and reinstalled. Tried older versions. Nothings works. So I need some help. Thanks.

Edited ... by TmDyB563

[TmDyB563 0]

I work with version 2.21.8 I tried what you asked, with no difference. Strange enough a lot of normal functionality of the Eddie Gui also does not work:
. when the GUI opens and I type userid/ password and press Login, nothing happens
.when i press the Preferences button, nothing happens
. I (about) does not work
.when i press the left/top Eddie button (blue with cloud), then that works, including the functionality from whats inside there (example About, Preferences), BUT i can not change something in those pages,
example Connect at Startup, i can not activate that.
.in that same menu, when i want to exit Eddie, the question appears "Do you realy want to exit?", Yes and No button have no effect.
Hope this helps a bit.

[Staff 9968]

@TmDyB563

Hello!

Please uninstall Eddie, delete again the configuration file (important, when you uninstall the uninstaller does not remove it), upgrade to Eddie 2.24 beta and test again to see whether or not the problem persists.

Kind regards
 

[TmDyB563 0]

I did as you asked, but it made no difference.

[Staff 9968]

17 hours ago, TmDyB563 said:

I did as you asked, but it made no difference.

Hello!

If this option works, can you please send us a system report generated by Eddie just after the problem has occurred? Please see here:
https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/

If you can't manage to generate a system report (various options unresponsive like the other ones you mentioned or any other problem), you might have a problem with the .NET framework. Can you please tell us which versions of it are installed?

Kind regards

 

[TmDyB563 0]

Hi

Eddie's buttons did not what they supposed to do, accept for generating the report. Not saving or otherwise, so i made screenshots of all the info. Hope that this is what you meant to have.

[Staff 9968]

3 hours ago, TmDyB563 said:

I did as you asked, but it made no difference.

Hello!

Apparently not. From the last screenshots you sent us, please note that you are still running Eddie 2.21.8. Please uninstall Eddie, delete again the configuration file (important, the uninstaller does not remove it), upgrade to Eddie 2.24 beta and test again to see whether or not the problem persists.

Kind regards

[TmDyB563 0]

Hi
I tried with Eddie 2.24 as you said and got exactly the same behaviour as with 2.21.8. Because 2.21.8 has run without problems for some time, before all this started, I did not see the point to do it with 2.24b.
But then again, if you think it is usefull to do it with 2.24b I will send the same stuff.
Regards

[Staff 9968]

5 minutes ago, TmDyB563 said:

Hi
I tried with Eddie 2.24 as you said and got exactly the same behaviour as with 2.21.8. Because 2.21.8 has run without problems for some time, before all this started, I did not see the point to do it with 2.24b.
But then again, if you think it is usefull to do it with 2.24b I will send the same stuff.
Regards

Hello!

If you already upgraded and then you downgraded probably there's no point in further tests, but please repeat the procedure and try again to send us a system report. Please do not forget to delete the configuration file when you uninstall. Does 2.24.2 beta gets stuck too, when generating or sending the system report to our servers? We would like to see the 2.24.2 beta system report too.

Kind regards
 

[TmDyB563 0]

Hello

I found the reason, but do not understand it at all. I had in a USB port a digital to analog stereo sound player. This is a cable that contains electronics to convert the digital audio to analog sound for my headphones, which by the way worked just fine together with Eddie. So i just started looking for things what i had changed the last weeks to my computer, software wise and hardware wise. Bitdefender confirmed (twice) no virusses. So i started pullling out cables 1 by 1 and as soon as i took the audio cable out, Eddie functioned normal again. Put the cable in and the problem returned. It gets even weirder. With cheap JBL wired earplugs. No problem.
Worked for weeks (with Eddie). But 1 or 2 days ago I changed the wired earplugs for Bose wired headphones. And that combination caused the problem. I can only assume that the Bose headphones put something on the usb bus.

So i guess i must apologise for using up time. But then again, next time if somebody claims that Eddie does not work as it should, you can ask them if they use an adc with Bose headphones.

Regards.





 

[OpenSourcerer 1435]

I've got a weak theory. Can you try a connection via Ethernet and with the device plugged in?