ANSWERED Eddie VPN running, but not opening UI interface

[Diogenes 0 0]

I've been using Eddie VPN for a while now with no problem, but recently it's been giving me a few issues.
It's saying that an instance of Eddie is already running, but it's not bringing up the usual login screen where you put your password in and connect to the servers.
I can end the program from Task Manager, but when I try to run the VPN, it just goes through the usual start-up process, but never brings up the user login screen.
I saw that a few others have had this issue on here, does anyone know of a way to fix this other than the usual uninstall / reinstall.

[Staff 10369]

@Diogenes 0

Hello!

Please verify whether Eddie starts minimized by checking the system tray. Eddie's tray icon is a small cloud in a circle. If you find it then Eddie is indeed running and you can bring up its main window. Please make sure you're able to see all the tray icons by forcing the system tray to show even hidden icons (in Windows by clicking the "up" arrow).

If you manage to see Eddie's main window, the setting to have Eddie start minimized or not is available in the "Preferences" > "UI" window (check or uncheck "Start minimized" according to your preference).

Kind regards
 

[Diogenes 0 0]

Just posting an update, the suggested fix resolved the issue right away.
For anyone experiencing the same problem, the only thing I can add is that you have to double-click the Eddie icon to bring up the login screen, and then you're good.

To the AirVPN team, thank you very much for your clear instructions and prompt reply, it's sincerely appreciated.

[lowdrag 0]

On 10/3/2024 at 3:27 AM, Staff said:

@Diogenes 0

Hello!

Please verify whether Eddie starts minimized by checking the system tray. Eddie's tray icon is a small cloud in a circle. If you find it then Eddie is indeed running and you can bring up its main window. Please make sure you're able to see all the tray icons by forcing the system tray to show even hidden icons (in Windows by clicking the "up" arrow).

If you manage to see Eddie's main window, the setting to have Eddie start minimized or not is available in the "Preferences" > "UI" window (check or uncheck "Start minimized" according to your preference).

Kind regards
 

What if Eddie is nowhere to be found in the system tray? I can see that it's running in task manager but there's no icon.