Random Auth Failed

[shane_b 0]

Hey,

Every so often (usually when coming from sleep on osx) viscosity attempts to connect to Airvpn and I get an error message saying wrong username/password...I'm using UDP on 443 the log is as follows

Dec 17 17:28:11: Viscosity Mac 1.4.2 (1092)

Dec 17 17:28:11: Viscosity OpenVPN Engine Started

Dec 17 17:28:11: Running on Mac OS X 10.8.2

Dec 17 17:28:11: ---------

Dec 17 17:28:11: Checking reachability status of connection...

Dec 17 17:28:11: Connection is reachable. Starting connection attempt.

Dec 17 17:28:13: OpenVPN 2.2.1 x86_64-apple-darwin10.8.0 [sSL] [LZO2] [PKCS11] [eurephia] built on Aug 1 2011

Dec 17 17:28:13: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Dec 17 17:28:13: LZO compression initialized

Dec 17 17:28:13: UDPv4 link local: [undef]

Dec 17 17:28:13: UDPv4 link remote: 31.193.12.98:443

Dec 17 17:29:10: Viscosity Mac 1.4.2 (1092)

Dec 17 17:29:10: Viscosity OpenVPN Engine Started

Dec 17 17:29:10: Running on Mac OS X 10.8.2

Dec 17 17:29:10: ---------

Dec 17 17:29:10: Checking reachability status of connection...

Dec 17 17:29:10: Connection is reachable. Starting connection attempt.

Dec 17 17:29:13: OpenVPN 2.2.1 x86_64-apple-darwin10.8.0 [sSL] [LZO2] [PKCS11] [eurephia] built on Aug 1 2011

Dec 17 17:29:13: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Dec 17 17:29:13: LZO compression initialized

Dec 17 17:29:13: UDPv4 link local: [undef]

Dec 17 17:29:13: UDPv4 link remote: 31.193.12.98:443

Dec 17 17:29:41: Viscosity Mac 1.4.2 (1092)

Dec 17 17:29:41: Viscosity OpenVPN Engine Started

Dec 17 17:29:41: Running on Mac OS X 10.8.2

Dec 17 17:29:41: ---------

Dec 17 17:29:41: Checking reachability status of connection...

Dec 17 17:29:41: Connection is reachable. Starting connection attempt.

Dec 17 17:29:43: OpenVPN 2.2.1 x86_64-apple-darwin10.8.0 [sSL] [LZO2] [PKCS11] [eurephia] built on Aug 1 2011

Dec 17 17:29:43: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Dec 17 17:29:43: LZO compression initialized

Dec 17 17:29:43: UDPv4 link local: [undef]

Dec 17 17:29:43: UDPv4 link remote: 31.193.12.98:443

Dec 17 17:29:50: [server] Peer Connection Initiated with 31.193.12.98:443

Dec 17 17:29:52: AUTH: Received AUTH_FAILED control message

Dec 17 17:29:52: SIGUSR1[soft,auth-failure] received, process restarting

Dec 17 17:29:55: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Dec 17 17:29:55: LZO compression initialized

Dec 17 17:29:55: UDPv4 link local: [undef]

Dec 17 17:29:55: UDPv4 link remote: 31.193.12.98:443

Dec 17 17:29:55: [server] Peer Connection Initiated with 31.193.12.98:443

Dec 17 17:29:58: AUTH: Received AUTH_FAILED control message

Dec 17 17:29:58: SIGUSR1[soft,auth-failure] received, process restarting

Dec 17 17:30:00: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

Dec 17 17:30:00: LZO compression initialized

Dec 17 17:30:00: UDPv4 link local: [undef]

Dec 17 17:30:00: UDPv4 link remote: 31.193.12.98:443

Dec 17 17:30:00: [server] Peer Connection Initiated with 31.193.12.98:443

Dec 17 17:30:03: TUN/TAP device /dev/tun0 opened

Dec 17 17:30:03: /sbin/ifconfig tun0 delete

Dec 17 17:30:03: NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure

Dec 17 17:30:03: /sbin/ifconfig tun0 10.4.1.6 10.4.1.5 mtu 1500 netmask 255.255.255.255 up

Dec 17 17:30:03: Initialization Sequence Completed

Eventuall it will conner, but it's a pain restarting my internet connection, laptop and such to try and get a connection

any help ?

[Indigo35 4]

I seem to not be the only one who is experiencing this issue.

AirVPN -- please address this issue that several of us have been experiencing!!!!!!!

[Staff 9972]

I seem to not be the only one who is experiencing this issue.

AirVPN -- please address this issue that several of us have been experiencing!!!!!!!

Hello!

The problem explained by shane_b occurs usually when there's a wake up on a sleeping Mac OS X system running Viscosity (an OpenVPN wrapper). As far as we can see it's a Mac problem which needs to be investigated on the client side, do you experience the very same issue? The fact that a reboot is needed suggests that OpenVPN should be checked in order to ascertain the system status, for example whether multiple instances are concurrently running.

Kind regards

[Indigo35 4]

Yes. I do experience this while using Viscosity on my Mac; however, I am not putting my Mac to sleep, ever.

[shane_b 0]

Can i just explain further. The problem doesn't solely occur when coming out of sleep. It happens when a the connection is lost (sleep, accidentally closing viscosity, turning off airport etc..) and then attempting to re-establish a connection.

Also a reboot does not seem to fix the problem, I just go through the same steps to attempt to reconnect, but there seems to be nothing that work it just randomly decides to connect.

I would guess that it has something to do with some sort of auth timeout and that we can eventually re-estaliblish a connection because it eventually gets reset.

The best way i've found to simulate this issue is....connect with viscosity and then click on airport and turn it off while all connections are still live.

[shane_b 0]

Can I ask if this is being investigated ?

[Staff 9972]

Can I ask if this is being investigated ?

Hello!

We are currently unable to reproduce the behavior and the investigation goes on.

Kind regards

[shane_b 0]

Is there anything I can do. I can forward all my waterproof settings etc.. as I can replicate it every time.