ANSWERED Cannot connect to any server on eduroam

[Floe 0]

I recently installed airVPN and Eddie client for Windows11. Everything works well when I use it while connected to my phone Access Point, but when I try to use it while connected to my school wifi (eduroam) it can't connect at all: it tries to connect for about 30 seconds, then times out and tries another (without success either)I

 

I also use Eddie on my Android phone and it works fine, including on my school wifi.

Do you know what is causing this problem? And how to fix it? Thank you
 

Here are the logs I get on windows (for one connection trial):

. 2024.08.19 19:01:17 - Eddie version: 2.21.8 / windows_x64, System: Windows, Name: Windows 10 Home, Version: Microsoft Windows NT 10.0.22631.0, Mono/.Net: v4.0.30319

. 2024.08.19 19:01:17 - Command line arguments (1): path="home"

. 2024.08.19 19:01:18 - Reading options from C:\Users\Aurélien\AppData\Local\Eddie\default.profile

. 2024.08.19 19:01:20 - OpenVPN - Version: 2.5.5 - OpenSSL 1.1.1l 24 Aug 2021, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)

. 2024.08.19 19:01:20 - SSH - Version: plink 0.73 (C:\Program Files\AirVPN\plink.exe)

. 2024.08.19 19:01:20 - SSL - Version: stunnel 5.56 (C:\Program Files\AirVPN\stunnel.exe)

I 2024.08.19 19:01:21 - Ready

. 2024.08.19 19:01:21 - Collect information about AirVPN completed

I 2024.08.19 19:01:24 - Session starting.

I 2024.08.19 19:01:25 - Checking authorization ...

. 2024.08.19 19:01:27 - Added new network interface "Eddie", Wintun version 0.12

. 2024.08.19 19:01:27 - Using WinTun network interface "Eddie (Wintun Userspace Tunnel)"

! 2024.08.19 19:01:27 - Connecting to Muscida (Netherlands, Alblasserdam)

. 2024.08.19 19:01:27 - Routes, add 213.152.162.156/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)".

. 2024.08.19 19:01:27 - Routes, add 213.152.162.156/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)", already exists.

. 2024.08.19 19:01:27 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021

. 2024.08.19 19:01:27 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit

. 2024.08.19 19:01:27 - OpenVPN > library versions: OpenSSL 1.1.1l 24 Aug 2021, LZO 2.10

. 2024.08.19 19:01:27 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key

. 2024.08.19 19:01:27 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication

. 2024.08.19 19:01:27 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key

. 2024.08.19 19:01:27 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication

. 2024.08.19 19:01:27 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.156:443

. 2024.08.19 19:01:27 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2024.08.19 19:01:27 - OpenVPN > UDP link local: (not bound)

. 2024.08.19 19:01:27 - OpenVPN > UDP link remote: [AF_INET]213.152.162.156:443

. 2024.08.19 19:01:27 - OpenVPN > TLS: Initial packet from [AF_INET]213.152.162.156:443, sid=0370627a 2fea8829

. 2024.08.19 19:01:27 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2024.08.19 19:01:27 - OpenVPN > VERIFY KU OK

. 2024.08.19 19:01:27 - OpenVPN > Validating certificate extended key usage

. 2024.08.19 19:01:27 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

. 2024.08.19 19:01:27 - OpenVPN > VERIFY EKU OK

. 2024.08.19 19:01:27 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=Muscida, emailAddress=info@airvpn.org

. 2024.08.19 19:01:59 - OpenVPN > [Muscida] Inactivity timeout (--ping-exit), exiting

. 2024.08.19 19:01:59 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2024.08.19 19:02:05 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2024.08.19 19:02:05 - Disconnecting

. 2024.08.19 19:02:05 - Routes, delete 213.152.162.156/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)".

. 2024.08.19 19:02:05 - Routes, delete 213.152.162.156/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)", not exists.

. 2024.08.19 19:02:05 - Connection terminated.

I 2024.08.19 19:02:08 - Checking authorization ...

. 2024.08.19 19:02:09 - Using WinTun network interface "Eddie (Wintun Userspace Tunnel)"

! 2024.08.19 19:02:09 - Connecting to Alrai (Netherlands, Alblasserdam)

. 2024.08.19 19:02:09 - Routes, add 213.152.162.81/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)".

. 2024.08.19 19:02:09 - Routes, add 213.152.162.81/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)", already exists.

. 2024.08.19 19:02:09 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021

. 2024.08.19 19:02:09 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit

. 2024.08.19 19:02:09 - OpenVPN > library versions: OpenSSL 1.1.1l 24 Aug 2021, LZO 2.10

. 2024.08.19 19:02:09 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key

. 2024.08.19 19:02:09 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication

. 2024.08.19 19:02:09 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key

. 2024.08.19 19:02:09 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication

. 2024.08.19 19:02:09 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.81:443

. 2024.08.19 19:02:09 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2024.08.19 19:02:09 - OpenVPN > UDP link local: (not bound)

. 2024.08.19 19:02:09 - OpenVPN > UDP link remote: [AF_INET]213.152.162.81:443

. 2024.08.19 19:02:10 - OpenVPN > TLS: Initial packet from [AF_INET]213.152.162.81:443, sid=40754da7 e4e67ebd

. 2024.08.19 19:02:10 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2024.08.19 19:02:10 - OpenVPN > VERIFY KU OK

. 2024.08.19 19:02:10 - OpenVPN > Validating certificate extended key usage

. 2024.08.19 19:02:10 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

. 2024.08.19 19:02:10 - OpenVPN > VERIFY EKU OK

. 2024.08.19 19:02:10 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=Alrai, emailAddress=info@airvpn.org

. 2024.08.19 19:02:41 - OpenVPN > [Alrai] Inactivity timeout (--ping-exit), exiting

. 2024.08.19 19:02:41 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2024.08.19 19:02:47 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2024.08.19 19:02:47 - Disconnecting

. 2024.08.19 19:02:47 - Routes, delete 213.152.162.81/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)".

. 2024.08.19 19:02:47 - Routes, delete 213.152.162.81/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)", not exists.

. 2024.08.19 19:02:47 - Connection terminated.

I 2024.08.19 19:02:50 - Checking authorization ...

. 2024.08.19 19:02:51 - Using WinTun network interface "Eddie (Wintun Userspace Tunnel)"

! 2024.08.19 19:02:51 - Connecting to Rukbat (Netherlands, Alblasserdam)

. 2024.08.19 19:02:51 - Routes, add 213.152.162.86/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)".

. 2024.08.19 19:02:51 - Routes, add 213.152.162.86/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)", already exists.

. 2024.08.19 19:02:51 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021

. 2024.08.19 19:02:51 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit

. 2024.08.19 19:02:51 - OpenVPN > library versions: OpenSSL 1.1.1l 24 Aug 2021, LZO 2.10

. 2024.08.19 19:02:51 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key

. 2024.08.19 19:02:51 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication

. 2024.08.19 19:02:51 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key

. 2024.08.19 19:02:51 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication

. 2024.08.19 19:02:51 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.86:443

. 2024.08.19 19:02:51 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2024.08.19 19:02:51 - OpenVPN > UDP link local: (not bound)

. 2024.08.19 19:02:51 - OpenVPN > UDP link remote: [AF_INET]213.152.162.86:443

. 2024.08.19 19:02:51 - OpenVPN > TLS: Initial packet from [AF_INET]213.152.162.86:443, sid=24f9ee8a 314c9cd5

. 2024.08.19 19:02:51 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2024.08.19 19:02:51 - OpenVPN > VERIFY KU OK

. 2024.08.19 19:02:51 - OpenVPN > Validating certificate extended key usage

. 2024.08.19 19:02:51 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

. 2024.08.19 19:02:51 - OpenVPN > VERIFY EKU OK

. 2024.08.19 19:02:51 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=Rukbat, emailAddress=info@airvpn.org

! 2024.08.19 19:03:14 - Disconnecting

. 2024.08.19 19:03:14 - Sending soft termination signal

. 2024.08.19 19:03:17 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2024.08.19 19:03:20 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

. 2024.08.19 19:03:20 - Routes, delete 213.152.162.86/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)".

. 2024.08.19 19:03:20 - Routes, delete 213.152.162.86/32 for interface "Wi-Fi (MediaTek Wi-Fi 6 MT7921 Wireless LAN Card)", not exists.

. 2024.08.19 19:03:20 - Connection terminated.

I 2024.08.19 19:03:20 - Cancel requested.

! 2024.08.19 19:03:21 - Session terminated.

[Staff 9969]

On 8/19/2024 at 7:29 PM, Floe said:

I also use Eddie on my Android phone and it works fine, including on my school wifi.

Hello!

Since Eddie Android edition connects through WireGuard protocol by default, while Eddie does it through OpenVPN, try to switch Eddie to WireGuard:

• from Eddie's main window select Preferences > Protocols
• uncheck Automatic
• select the line with WireGuard port 51820. The line will be highlighted
• click Save and test again connections

Kind regards