ANSWERED Eddie bootstrap filed on Intel MacBookPro

[Innovathorr 0]

Hello,
I am unable to connect through Eddie client on Intel MacBookPro. I'm not behind firewall - using regular Bell service. Pls see the screenshot attached and advise how to troubleshoot. Thank you in advance.
I

[Staff 10014]

@Innovathorr

Hello!

Something is blocking access to bootstrap servers (servers which are essential to download VPN server information as well as your client certificates and keys). Please follow the instructions you have received and/or publish a system report, see here:
https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/

 The system report may show the reason of the failed access to the bootstrap servers.

Kind regards