ANSWERED Malwarebytes blocking AirVPN

[Oksana Luda 1]

Malwarebytes blocking AirVPN connections when trying to connect to servers. See attached file. Any reasons for this. 

[Staff 9972]

Hello!

After a quick consultation it looks like Malwarebytes again enforces competitor VPN blocks through "Web Protection" (it is not the first time, in the past they blocked entire datacenters and VPN web sites, not only VPN servers...). AirVPN is not the only "blocked" infrastructure with such unfounded claims (trojan?! website?! VPN servers do not offer any program to download or any web site). After an informal consultation with some of our competitors someone suspected that this practice can be an attempt to promote Malwarebytes' own VPN services, by blocking competitors on the computers of their own customers. If you disable Web Protection you will resolve the problem. Or maybe you can consider to eradicate from your system any software enforcing unfair practices and undue blocks.

Kind regards
 

[Air4141841 24]

im not sure what the current version of Malwarebytes is but there is this kba:  https://support.malwarebytes.com/hc/en-us/articles/360038479234-Manage-the-Allow-List-in-Malwarebytes-for-Windows-v4
 

[Oksana Luda 1]

On 6/15/2024 at 10:55 AM, Air4141841 said:

im not sure what the current version of Malwarebytes is but there is this kba:  https://support.malwarebytes.com/hc/en-us/articles/360038479234-Manage-the-Allow-List-in-Malwarebytes-for-Windows-v4
 

Thanks thats best way, just allow the dns in allow list.