Reminder: community forum rules

[Staff 9771]

Hello everyone!

We hereby publish the Community Forum policy in response to requests for clarification as apparently the generic invitations to comply to Netiquette are not sufficient. We will spread this information throughout the platform if necessary. This document pertains only to Community forums and not to AirVPN forums for official AirVPN communications and guides, where only AirVPN staff can open new threads.

The Community Forums are managed and maintained by AirVPN, inside its own infrastructure, and are intended to be an environment to:

• improve AirVPN services through community driven suggestions
• provide an old style, relaxed platform for customers to get technical help in addition to the core assistance provided by the professional AirVPN customer care and support team.
   

Community forum is open to everybody, including non-AirVPN customers, and moderated by AirVPN staff. Community moderators may be appointed by AirVPN staff on a voluntary basis to improve moderation.

Messages posted on the forums and authors must comply with the following rules:

1. Message content and author's behavior must respect Netiquette rules as described here: https://www.britannica.com/topic/netiquette
2. Content must be rigorously on topic. The topic is specified in the description of each forum or made explicit in the name itself.
3. Any form of explicit or surreptitious advertising for third party companies or private activities is prohibited.

Moderators have the task to enforce compliance with the above rules. Messages that violate the rules can be deleted. When possible, moderators will inform the author about the infringement. Authors of two or more messages whose content violates the rules can have their accounts temporarily prevented from posting in the forum.

If the author of a message reputes that a moderator made a mistake in the moderation actvity, communication with the moderator is encouraged. If the author is still unsatisfied by communication with the moderator, AirVPN staff can be contacted at info@airvpn.org. The staff undertakes to examine author's' complaints within a reasonable time not exceeding 30 days.

Kind regards and datalove
AirVPN Staff