ANSWERED AirVPN on FireTV with openvpn (.ovpn file)

[DarkSilver 0]

Hi,

I have an openvpn client file (myClient.ovpn). All needed data is inside this file (ca, crt, key, username, password...).

When I import the file into openvpn on my Android Smartphone it works perfectly, so my server and the client file are correct configured.

Unfortunatly there is no openvpn app in the FireTv appstore. So I want to try it with AirVPN.

I have tried it with the Android App on my phone and it works just fine with my .ovpn file.

But on the FireTv I have this issue:
When I want to import my .ovpn file into the app, there is no way for me to navigate through my filesystem.

My steps:
1. start AirVPN
2. Navigate to OPENVPN-Profile
3. Then I see: No elements
4. Klick on the burger menu
5. END

At this point it is Impossible to move the selection to ANY direction.

Is this a bug?

Does anyone else have this problem?

 

Edited ... by DarkSilver

[Staff 10014]

On 2/15/2024 at 11:28 PM, DarkSilver said:

At this point it is Impossible to move the selection to ANY direction.

Is this a bug?

Hello!

Can you please tell us the FireOS version in your Fire device? Also, please be aware that the Eddie version in the Amazon store is outdated, as Amazon will not accept any newer version due to their policy forbidding apps that may invite to create an account on some web site but not accepting payments through Amazon payment system inside the app itself, a condition which we have no intentions to comply with (we will remove the app in the future from Amazon if terms don't change). So, if you're running an Eddie version that's older than 3.0, please download and install the latest Eddie Android edition APK from our web site and follow the instructions to side load it: https://airvpn.org/android/eddie/apk/tv/

If you are already running Eddie Android edition latest version (3.0 at the moment) further investigation is needed. When the app becomes unresponsive shut it down, re-run it and send us a report (it will include the logcat, so it should show also what happened when it froze). To send us a report, please open the "Log" view, tap the paper plane icon on the top and send us the link that the app will give you back. For privacy reasons you might like to open a ticket to send us the link to the full report.

Also, keep in mind that when you run Eddie Android edition, you don't need configuration files to connect to AirVPN servers, as the app is fully integrated with AirVPN infrastructure.

Kind regards
 

[ipzipzap 0]

I have the same problem. I’ve installed the latest Eddie version from the link above, but I still can’t install a VPN profile because I can’t move the selection anywhere.

FireOS v6.7.0.5
Eddie v3.1.0

[Staff 10014]

@DarkSilver
@ipzipzap

Hello!

What Eddie does is ask Android to open the file selector. The system knows which one the user has associated for this operation. After that it's all delegated to the file browser app. Now, in FireOS by default the file selector is a bleak and depressing file manager that allows you to see only internal files or so. By installing something decent like Cx File Explorer (or your favorite file manager for Android TV) you should be able to resolve the problem at once.

Kind regards
 

[ipzipzap 0]

Thank you but unfortunately it doesn‘t work.

I have installed „ES File Explorer“ and „Total Commander“ and when I open Eddie and go to the VPN-Profile section both file explorers are listed as well as the internal storage. But when I click „down“ on the remote nothing happens. I simply can‘t move to any of the menu entries.

Edited ... by ipzipzap
Typo

[Staff 10014]

14 hours ago, ipzipzap said:

Thank you but unfortunately it doesn‘t work.

I have installed „ES File Explorer“ and „Total Commander“ and when I open Eddie and go to the VPN-Profile section both file explorers are listed as well as the internal storage. But when I click „down“ on the remote nothing happens. I simply can‘t move to any of the menu entries.

Hello!

The selection mask which opens up when you proceed to import files is the Android selector, not managed by Eddie. When you click the import icon on the VPN PROFILE view Eddie invokes the selector and waits for its answer. We haven't noticed a malfunction in FireOS selector, we will investigate. We will update the thread if we find anything relevant.

Kind regards