Eddie won't connect to laptop.

[Rmanso33 0]

[Staff 9920]

Hello!

Can you tell us the laptop Operating System name and version?

Kind regards
 

[Rmanso33 0]

Laptop is a Dell i5 3000
Prcessor i5-1035G1
windows 11 home

I wasn't able to use your VPN on it. Then after I shut down the laptop, I started receiving errors. When I started back up I was no longer able to use the internet. I tried to figure out why and the troubleshooter on my computer said it was due to firewall blocking by Eddie. I uninstalled the VPN but the problem remained for the same reason. I've now had Norton repair the problem but I'm hesitant to use your VPN again. It works fine on my cell phone but I need a VPN on my laptop as well.
Please advise?
 

[Staff 9920]

@Rmanso33

Hello!

Eddie "Network Lock" modifies firewall rules to prevent traffic leaks outside the VPN tunnel. The blocking rules are not permanent. Even if Eddie's exit is not clean, you can flush firewall rule or you can reboot the system to solve the problem. If Eddie was running with Network Lock on, then it was doing its job. An additional step to improve compatibility with any software is disabling Fast Startup on Windows:
https://www.windowscentral.com/how-disable-windows-10-fast-startup

If Eddie's exit is not clean, you will need to check DNS settings as well, because VPN DNS is not accessible from outside the VPN and it will remain set even after a reboot. You can fix by re-running Eddie and shutting down it properly, or you can operate manually:
https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

You're not forced to run Eddie to connect to AirVPN servers. In this page you can find various alternatives:
https://airvpn.org/windows/

Another software for Windows which recently has received a remarkably good feedback by AirVPN users (although it is not open source) is WireSock, please see here:
https://airvpn.org/forums/topic/57174-how-to-correctly-use-the-routes-tab-to-only-route-the-torrent-client-through-eddie/?do=findComment&comment=228744

Kind regards