Server maintenance in Los Angeles and Phoenix

[vpntest012 1]

Hi,

On average, how long is server maintenance for the servers in Los Angeles and Phoenix?  I understand that different providers have different SLAs.  I'm just curious about the average downtime.

Alkes, Merope, and Sabik were down 7+ days for maintenance a couple of weeks ago.  Bootes and Chalawan have been down for 2+ days for maintenance.

Thanks. 

[Staff 10691]

Hello!

All the dc SLAs are within 24 hours except for hardware failures, which can vary according to hardware replacement availability. The problems in Los Angeles are being tackled and you will see relevant news in a few weeks. We will also take care of Phoenix area if necessary. In general the North American infrastructure has grown remarkably in the last weeks and months. For example, 10 Gbit/s servers have been added in Toronto, New York City, Los Angeles and Denver (this last one with 3 Gbit/s guaranteed). As usual infrastructure modifications will closely follow bandwidth demand and amount of users in specific areas.

Kind regards